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The Complete Guide to Chatbots

Chatbots are evolving from stagnant website popups to customizable tools that can tailor unique and personal customer support experiences. Learn about the newest innovation in chatbots and how to best implement them for the needs of your business, agents, and customers.

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What is this guide about?

In this guide, you’ll discover the types of chatbots available, their capabilities, and their benefits for your customers, agents, and business. Plus, learn about how you should implement and customize your chatbot based on your industry.

Here’s what you’ll learn:

  • What happens when chatbots fail and how you can build in fail-safes
  • Chatbot use cases across a number of different industries
  • The best design and functionality for chatbots
  • How to decide if you need a chatbot
  • A four-step process for how you should create your own chatbot