It’s tempting to purchase individual point solutions for chat, video, email, and other channels as needed. But ultimately, this results in rising costs, inconsistent customer service, and siloed, inefficient agent workflows that can’t scale as you grow
Acquire offers a unified customer service platform for connected conversations across digital channels. All communication channels are provided in a single view alongside contextual customer information for a more consistent, satisfying experience.
Keep customers content and retain their business by answering their questions as quickly as possible.
Meet your customers where and when they’re most comfortable—whether that’s through live chat, video chat, email, and more—through our unified platform.Learn More
Provide relevant support while reducing agent friction through streamlined workflows and access to contextual customer information.
Empower your agents through features like cobrowse, a single interface for all support channels, and the ability to pull up customer data and historical conversations.Learn More
Create a consistent customer experience, resolve issues faster, and optimize your ROI using automation.
Automatically respond to inquiries with chatbots and route customers to the right departments, URLs, or agents using business rules—even during non-business hours.Learn More
Get your agents up and running quickly without the need for custom coding.
Our unified platform provides all channels out of the box and allows you to easily implement and customize the look and feel of the chat widget on your site.Learn More
“We needed to be more creative with our solutions, and we needed something that would benefit both our guests and our team — Acquire helped us do that.”– Norm Alegria, Director of Guest Care, The Dufresne Group
“Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.”– Brad Tharp, VP of Product Optimization, Elevate
“We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve our goal.”– David Goodman, Customer Experience Lead, HLC
“I've honestly never seen a company as responsive to market requirements as Acquire.”– Matthias Singer-Fischer, Founder and CEO of Level 4.0