Acquire
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Ditch the disjointed customer and agent experience

It’s tempting to purchase individual point solutions for chat, video, email, and other channels as needed. But ultimately, this results in rising costs, inconsistent customer service, and siloed, inefficient agent workflows that can’t scale as you grow

Acquire offers a unified customer service platform for connected conversations across digital channels. All communication channels are provided in a single view alongside contextual customer information for a more consistent, satisfying experience.

A digital customer experience platform built for you

Provide high-quality support on your customers’ terms

Keep customers content and retain their business by answering their questions as quickly as possible.

Meet your customers where and when they’re most comfortable—whether that’s through live chat, video chat, email, and more—through our unified platform.

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Create a unified experience for agents

Provide relevant support while reducing agent friction through streamlined workflows and access to contextual customer information.

Empower your agents through features like cobrowse, a single interface for all support channels, and the ability to pull up customer data and historical conversations.

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Improve response times and cost with automation

Create a consistent customer experience, resolve issues faster, and optimize your ROI using automation.

Automatically respond to inquiries with chatbots and route customers to the right departments, URLs, or agents using business rules—even during non-business hours.

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Seamlessly connect Acquire chatbot with other business chatbot softwares or apps

Implement without engineering support

Get your agents up and running quickly without the need for custom coding.

Our unified platform provides all channels out of the box and allows you to easily implement and customize the look and feel of the chat widget on your site.

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