What is this report about?
Self-service initiatives have long been rooted in reducing phone calls instead of empowering customers to find their own answers and solutions.
This report will cover how to enable customers to successfully solve problems on their own by building out the right support channels.
Here’s what you’ll learn:
- Where so many companies go wrong with self-service and how to avoid those mistakes
- Five key considerations when building out personalized customer service
- How to create self-service channels that are convenient for customers and agents alike