Reduce costs by routing callers to digital channels.

Increase customer satisfaction through offering SMS.

How does it work?

Without the need to switch between tools, tabs, and views, agents can focus solely on providing conversational and personalized customer service.
step 1

Your IVR offers to continue the conversation via text

step 2

Customer switches to texting with your agents via Acquire’s platform

Acquire Video ChatAcquire Business Rules

Instant impact on your business metrics

Reduce costs by 50-80%
Reduce wait time and average handling time
Increase customer satisfaction
See why our customers love us
See why our customers love us
See why our customers love us
[We choose Acquire because] we needed to be more creative with our solutions, and we needed something that would benefit both our guests and our team.
Brad Tharp,
Senior Director of Operations
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.

Better support starts here

Whitepaper: Why the moment for video chat for business is now

The Omnichannel Experience

Discover why omnichannel customer support experiences are necessary to retain customers and improve your ROI. Plus, learn which channels you should invest in for your business and how to build them.
Learn more