Whitepaper
The Omnichannel Experience
Discover why omnichannel customer support experiences are necessary to retain customers and improve your ROI. Plus, learn which channels you should invest in for your business and how to build them.
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Voice and Video Calling
Reduce costs by routing callers to digital channels.
Increase customer satisfaction through offering SMS.
How does it work?
Without the need to switch between tools, tabs, and views, agents can focus solely on providing conversational and personalized customer service.
Instant impact on your business metrics
Reduce costs by 50-80%
Reduce wait time and average handling time
Increase customer satisfaction
[We choose Acquire because] we needed to be more creative with our solutions, and we needed something that would benefit both our guests and our team.
Brad Tharp,
Senior Director of Operations
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Unified agent Support
Let customers choose how to connect
Easily switch between channels in the same agent view.
Better support starts here
Whitepaper