Reduce costs by routing callers to digital channels.

Increase customer satisfaction by offering SMS with call deflection.

How does call deflection work?

Reduce the burden on your agents and provide your customers with more ways to connect by redirecting incoming calls to digital channels like SMS.

step 1

IVR deflection offers to continue the conversation via text

step 2

Customer switches to texting with your agents via Acquire’s customer deflection feature

See instant impact on your business metrics

Reduce costs by 50-80%

Reduce wait and average handling times

Increase customer satisfaction

See why our customers love us

“

[We choose Acquire because] we needed to be more creative with our solutions, and we needed something that would benefit both our guests and our team.

Brad Tharp,

Senior Director of Operations

Increased support inquiry response times by 2X.

Improved efficiency by moving 50% of repair consultations from in-person to video.

Reduced resolution times from 10 days to 5 days.

Unified agent Support

Let customers choose how to connect

Easily switch between channels in the same agent view.

Better customer service email management starts here

Whitepaper

The Omnichannel Experience

Discover why omnichannel customer support experiences are necessary to retain customers and improve your ROI. Learn which channels, like email, you should invest in for your business and how to build them.

Learn more