Workflows
Solve customer problems with skill-based routing workflows.
Build workflows that provide customer information across your tech stack to drive efficiency from prioritization, queue management, and self-servicing while providing customer context to agents.
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Drive efficiency for customers and agents
Dynamic prioritization & intelligent routing
Dynamic queues continually change the order depending on the workflow rules set. Use customer data to determine needed omnichannel skill-based routing rules, prioritization and any SLA rules application.
Create workflows based on
Priority
Custom Attributes
Location-Based
![](https://assets-global.website-files.com/637610b6e8be874e65dadb0d/647079d06bdce5668c83bd67_Location.png)
Skills
![](https://assets-global.website-files.com/637610b6e8be874e65dadb0d/64707d7e7d120de0b9ec3875_grid%20graphic.png)
![](https://assets-global.website-files.com/637610b6e8be874e65dadb0d/64707ce166f54a74b2788962_Skills.png)
Keywords
![](https://assets-global.website-files.com/637610b6e8be874e65dadb0d/6470888089487940cdf173fb_Keywords.png)
Custom URl