Voice and Video Calling
Put a face to your customer support with video
Easily launch video support on mobile or desktop from the customer or agent side.
No third-party intergrations or engineering work required.
Share files, implement web hooks, and translate 25+ languages.
In-person experience
Recreate the in-person experience
Some issues require a more human touch to reach an effective resolution. When a face-to-face connection is needed, easily launch live video support on the agent or customer side directly from a live chat.
How we’ve seen video customer support perform for
83%
of engagements scored 4 stars or higher
85%
travellers said yes to Acquire vs. waiting for an agent
79%
of engagements answered under 30 seconds
Customer Spotlight
United Airlines Cinches Best Emerging Tech Award For ‘Agent On Demand,’ Powered By Acquire Technology
United Airlines has soared to new heights with its Agent on Demand customer service platform. See how the platform, powered by Acquire's conversational customer experience technology, transformed customer chat + video support.
Learn more
[We choose Acquire because] we needed to be more creative with our solutions, and we needed something that would benefit both our guests and our team.
Brad Tharp,
Senior Director of Operations
Increased response times for customer support inquiries by 2X.
Improved efficiency by moving 50% of in-person repair consultations to video chat with customers.
Reduced resolution times from 10 to 5 days.
Unified agent Support
Let customers choose how to connect
Easily switch between channels in the same agent view.
