Manage & prioritize
email at scale

Use our workflow engine to route and prioritize emails across all teams based on skills, priority, custom attributes, email content, customer type and more.

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View the entire conversation in a single view

With a context driven email manager, agents are able to see the entire case history in a single view, both for communicating with customers and internal colleagues.

Omni-channel

Smooth channel tranisitions

Chat > email
Email <> sms
Allow agents to stay in communication with customers to resolve issues faster by moving across channels that are convenient for both

Routing & prioritizing at scale

Reduce workflow friction and resolution times with a unified dashboard for customer email management as well as other channels. Gain access to contextual and historical information on past chats and tickets.

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