The Omnichannel Experience
Discover why omnichannel customer support experiences are necessary to retain customers and improve your ROI. Plus, learn which channels you should invest in for your business and how to build them.
With a context driven workspace, agents are able to see the entire Case history in a single view, for both communicating with the customer and internal colleagues.
Reduce workflow friction and resolution times with a single, unified dashboard where agents can communicate with customers through any channel. While also being able to see contextual, historical information on past chats and tickets.