Remote Customer Service
Meet customers where they are
Connect directly with your customers using the channels and devices that are most comfortable to them, any time and from anywhere in the world.
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Tailor the feel of your customer experience (without the need to code).
Build stronger customer relationships and retain their business.
Increase response and resolution rates through a unified support platform.
Fast
Don’t keep your customers
on hold
Help customers find the answers and help they need as quickly as possible—
even after hours.
even after hours.
Unified
One platform, multiple channels
Speak with customers how they’re most comfortable, be that chat, video, or more.
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Business Rules
Resolve issues faster
Use Business Rules to customize how to route customers to the right departments, URLs, or agents.
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Make sure customers feel heard and seen
Without the need to switch between tools, tabs, and views, agents can focus solely on providing conversational and personalized customer service.
Customer spotlight
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
effective
Build and retain loyalty for better ROI
Optimize your ROI and create repeat customers by providing a seamless customer experience that results in reduced wait times and faster resolutions.
