Remote Customer Service

Meet customers where they are

Connect directly with your customers using the channels and devices that are most comfortable to them, any time and from anywhere in the world.
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Tailor the feel of your customer experience (without the need to code).
Build stronger customer relationships and retain their business.
Increase response and resolution rates through a unified support platform.
Fast

Don’t keep your customers
on hold

Help customers find the answers and help they need as quickly as possible—
even after hours.
Unified
Unified

One platform, multiple channels

Speak with customers how they’re most comfortable, be that chat, video, or more.

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Business Rules
Business Rules

Resolve issues faster

Use Business Rules to customize how to route customers to the right departments, URLs, or agents.

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Make sure customers feel heard and seen

Without the need to switch between tools, tabs, and views, agents can focus solely on providing conversational and personalized customer service.

Voice & Video Calling

Initiate video calling on the agent or customer side directly from a chat window (with just the click of a button).
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Business Rules

Route customers to different places (channels, agents, departments, web pages) based on behavioral and demographic conditions (location, language, prior actions, URLs visited).
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Contextual customer data

Access previous chat logs, notes, and video recordings to fully understand your customers so you can tailor your experience to them.
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Customer spotlight
Philip Jöckel
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
Philipp Jöckel, Business Development at Level 4.0 (Audi)

effective

Build and retain loyalty for better ROI
Optimize your ROI and create repeat customers by providing a seamless customer experience that results in reduced wait times and faster resolutions.