Remote Customer Service

Remote Customer Service To Meet Customers Where They Are

Connect directly with your customers through the channels and devices they're most comfortable with, at any time, from anywhere.
Book a demo
Tailor the feel of your customer experience (without the need to code).
Build stronger customer relationships to retain business.
Increase response and resolution rates through a unified remote customer support platform.

Don’t keep your customers
on hold

Help customers find the answers they need as quickly as possible —
even after hours.

One platform, multiple channels

Speak with customers where they’re most comfortable, with everything from live chat and video to SMS and voice.

Learn more
Business Rules

Talk to customers faster

Use call deflection to reduce the average wait and handling time of remote customer service.

Learn more

Make sure customers feel heard and seen

Without the need to switch between tools, tabs, and views, agents can focus solely on providing conversational and personalized remote customer service.

Voice & Video Calling

Initiate video calling on the agent or customer side directly from a chat window (with just the click of a button).
Learn more

Business Rules

Route customers to different places (channels, agents, departments, web pages) based on behavioral and demographic conditions (location, language, prior actions, URLs visited).
Learn more

Contextual Customer Data

Access previous chat logs, notes, and video recordings to fully understand your customers so you can tailor your remote customer support experience to them.
Learn more
Acquire Video ChatAcquire Business RulesAcquire Log
Customer spotlight
Philip Jöckel
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
Philipp Jöckel, Business Development at Level 4.0 (Audi)


Build and retain loyalty for better ROI
Optimize your ROI and create repeat customers by providing a seamless customer experience that results in reduced wait times and faster resolutions.