Unified Agent View

Set your agents up for success

Empower agents to provide swift and satisfying customer service. Let them automate support, while working from a single dashboard to handle tasks and conversations.
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Acquire Dashboard
One interface to handle multiple conversations across channels.
Access to historical and contextual customer information.
Analytics to track agent efficiency, response, and resolution times.
Customer spotlight
Philip Jöckel
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
Philipp Jöckel, Business Development at Level 4.0 (Audi)

Be in-the-know for better conversations

Agents can pull up customer information, historical conversations, and past notes from other agents to get a complete picture of each customer to better tailor their support.
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Understand what’s working and why

Monitor agent performance and which channels are performing best so you know where to invest to improve your CSAT scores and retain your customers.