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Unified Agent View

Set your team up for success with a unified agent workspace

Empower agents to provide swift and satisfying customer service. Automate agent workflows and handle all tasks and conversations from a single dashboard.
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Acquire Dashboard
One agent workspace to handle multiple conversations across channels.
Access to historical and contextual customer information.
Analytics to track agent efficiency, response, and resolution times.
Unified agent Support

Get a bird’s-eye view of your support channels

Eliminate the need to jump between tools, tabs, and views for improved efficiency and reduced friction with one agent workspace.
Acquire Live ChatAcquire Video ChatAcquire Business Rules

Messaging

Connect with customers in real time, share files, and translate messages into 25+ languages.

Voice & Video Calling

Initiate visual calls through mobile and desktop on the agent or customer side.

Business Rules

Route and enable actions based on behavioral and demographic conditions.
Customer spotlight
Philip Jöckel
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
“
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
Philipp Jöckel, Business Development at Level 4.0 (Audi)

Be in-the-know for better conversations

Agents can better tailor their support by pulling up customer information, historical conversations, and past notes from other agents to get a complete picture of each customer.
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Analytics

Understand what’s working and why

Monitor agent and channel performance so you know where to invest to improve your CSAT scores and retain your customers.
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