Unified Agent View
Set your agents up for success
Empower agents to provide swift and satisfying customer service. Let them automate support, while working from a single dashboard to handle tasks and conversations.
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One interface to handle multiple conversations across channels.
Access to historical and contextual customer information.
Analytics to track agent efficiency, response, and resolution times.
Unified Support
Get a bird’s-eye view of your support channels
Eliminate the need to jump between tools, tabs, and views to improve efficiency and reduce friction.
Customer spotlight
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
Be in-the-know for better conversations
Agents can pull up customer information, historical conversations, and past notes from other agents to get a complete picture of each customer to better tailor their support.
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Analytics
Understand what’s working and why
Monitor agent performance and which channels are performing best so you know where to invest to improve your CSAT scores and retain your customers.
