Live Chat
The messaging tool for connected conversations
Move fluidly between live chat and other channels.
Customize and automate how you route inquiries using Business Rules.
Free up your agents to focus on high-priority cases.
Timeline view
Be in-the-know with complete customer context
Agents can pull up customer information, historical conversations, and past notes from other agents to get a complete picture of each customer to better tailor their support.
Multitasking
Handle multiple conversations in a single view
Easily switch between messages in one interface for a smoother agent experience, faster resolutions, and reduced customer wait times.
Business Rules
Automate and customize workflows and routing
Route messages to the correct agents and departments based on location, URL, device type, or other conditions that suit your business needs
Personalize your live chat experiences
Translate
Turn your agents into multilinguists
Translate conversations into 25+ languages
Answer in real-time
Don't keep your customers hanging
Answer their questions in real-time
Provide context
Refer to in-thread notes
Send and share files
In a time where everyone is available online and on different channels, you need a tool like Acquire.
Philipp Jöckel,
Business Development
4X growth in website visitor conversions.
4.5/5 average customer satisfaction score after implementing Acquire.
Created the first ever digital showrooms for
automotive clients, like Audi.
automotive clients, like Audi.
Unified Support
Let customers choose how to connect
Easily switch between channels in the same agent view.
