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The Future of CX: How to Create Frictionless Self-Service Experiences

2022/03/22

The Future of CX: How to Create Frictionless Self-Service Experiences

This webinar will cover the top trends driving the new digital-first era and how you can orchestrate seamless self-service across all channels.

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What Your CX Tech Stack Needs for the Next Wave of Digital Transformation

2021/09/21

What Your CX Tech Stack Needs for the Next Wave of Digital Transformation

Design your ideal tech stack to deliver connected and collaborative customer experiences.

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Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences

2021/09/15

Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences

With online shopping at all-time highs, customer service teams are stretched thin and it’s impacting shoppers and employees alike.

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Connecting the Dots: How Retailers Can Localize Digital CX

2021/08/26

Connecting the Dots: How Retailers Can Localize Digital CX

Learn how retail leaders are turning in-store associates into digital champions with seamless ‘phygital’ (that’s physical + digital) experiences.

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Next-Level Omnichannel: How Going Digital Lowers Service Costs While Increasing Satisfaction

2021/08/31

Next-Level Omnichannel: How Going Digital Lowers Service Costs While Increasing Satisfaction

Learn how The Dufresne Group deployed live chat, video, and cobrowsing to cut in-home service calls in half, 10x online engagements in two weeks, and give customers more choices for how to shop.

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How to Increase Sales & CSI with Innovative Digital Customer Engagement

2021/08/12

How to Increase Sales & CSI with Innovative Digital Customer Engagement

To keep up with today’s shoppers, dealerships need to create innovative experiences that build relationships and drive deals.

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Build a Brand They Love: An AMA Session with CX Legend, Dan Gingiss

2021/08/25

Build a Brand They Love: An AMA Session with CX Legend, Dan Gingiss

Happy customers are loyal customers. Here’s your chance to ask your burning questions on how to turn customers into life-long fans with personalized CX.

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