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Tackling Evolving Consumer Expectations: How to Stay Ahead in the Automotive Industry
Meet the speakers
In this 15-minute session, you’ll learn:
Ways to move customer conversations seamlessly across multiple channels, including chatbot, live chat, video, and cobrowse – and even jump to email or SMS when needed
How to create a self-service model for your most frequently asked questions
Methods for automating workflows, freeing up resources to manage customer inquiries that really matter
How a truly unified platform gives unparalleled insight into the entire interaction history with your customers – no matter the channel