The CX Express: A 5-Minute Journey To Better Customer Experiences -
An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best service possible. That’s why we’re excited to announce Acquire’s new integration with Zendesk, the leading support ticket system.
This new integration allows customer support agents who are already comfortable using Zendesk to adopt secure cobrowsing, a top Acquire feature. With just a click of a button, agents can launch an interactive shared screen experience that helps them guide customers in resolving their problems.
The seamless workflow between Zendesk and Acquire means customer support agents can react with personalized assistance right away. Agents can use cobrowsing to see where customers are having trouble and highlight the steps a user should take to resolve their question. Screen sharing empowers agents to show, not just tell.
The faster customer support agents can reply to issues, the quicker they can be resolved. By making agents immediately available to provide on-screen aid, you’ll leave customers raving at how fast and easy it was to work through a problem.
When using the Zendesk and Acquire integration, all customer data and resolution tools are available in a single view. Instead of having to toggle between apps, agents can stay organized and minimize potential errors or lost time. Having all customer and issue data in one place also gives support agents a more holistic, high-level understanding of the situation.
Ready to connect your Zendesk and Acquire accounts? Learn how to here with our step-by-step guide.