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Is Ticketing Really Optimising Your Customer Support Process?
By 2020, customer experience will overtake price and…
Read MoreMay 29, 2019
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Investing in Support Technology: A Glimpse into the Future
What keeps customer service leaders up at night?…
Read MoreMarch 6, 2019
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Strategies for Insurers to Stand Out in Customer Support
Insurers—from home and casualty to health, auto, and…
Read MoreFebruary 19, 2019
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The Ultimate Customer Support Stack for 2019
Customer service relationships can make or break your…
Read MoreFebruary 12, 2019
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Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support
Customers want a great experience with a software…
Read MoreFebruary 5, 2019
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The Complete Guide for Managing Customer Support Escalations
As your business grows, your framework for escalating…
Read MoreJanuary 22, 2019
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How to make screen share work for sales and customer support
Applications of screen share technology are expanding and…
Read MoreJanuary 16, 2019
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What does Gold Standard Customer Support Look Like?
Customer service is often called the most important…
Read MoreJanuary 10, 2019
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Seven tips for Customer Support during the Holidays
We’re rubbing right against the peak of holiday…
Read MoreDecember 18, 2018
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Enhancing Your Customer Support: A Step by Step Guide
In a Customer Service and Business Results survey,…
Read MoreNovember 19, 2018
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