Automatically Translate More Than 100 Languages with Acquire Live Chat

Word choice has the power to make or break customer relationships. But when you’re supporting global customers who speak...

Top Customer Psychology Hacks to Redefine Customer Communication

Humans are prone to cognitive biases, and that means customers are too. The subconscious constantly perceives situations and people,...

20 Goals for Customer Service Teams to Strive For in 2020

Traditionally, new year’s is a time for setting personal goals. But if you’re running a business, it’s also a...

How to Survey Customers Properly

Customer surveys are an opportunity to learn what customers think about your brand based on facts, rather than assumptions....

What is Customer Service, Really? Ten Experts Weigh In

We’ve all heard the old adage proclaiming “the customer is always right.” But if that’s all there is to...

What’s the Difference? Customer Service vs. Customer Experience, Explained

Do all businesses want to keep their customers happy? We’d hope so. Mastering a customer-centric approach involves customer experience...

Is Ticketing Really Optimising Your Customer Support Process?

By 2020, customer experience will overtake price and product as a key business differentiator. As the number of solutions...

9 Live Chat Strategies to Make Your Contact Center Solution a Success

Traditional contact or call center support creates communication barriers between agents and customers, causing unnecessary back-and-forths. The situation is...

Investing in Support Technology: A Glimpse into the Future

What keeps customer service leaders up at night? The answer, in most cases, is numbers. A central task of...

Strategies for Insurers to Stand Out in Customer Support

Insurers—from home and casualty to health, auto, and life—face increasing pressures to differentiate themselves in a crowded digital marketplace....