Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...

4 Common Mistakes to Avoid With Your Live Chat Support

Live chat support is one of the best ways to improve customer engagement. Properly managed, this feature can give...

Turning Customer Feedback into $

There’s more to customer feedback than an NPS rating. And creating ‘actionable feedback’ needs to show more than a...

Using ‘Jobs to be done’ for Growth

Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...

10 Omni-Channel Customer Service Best Practice Tips

Today’s customer service industry is highly competitive. Customers are more demanding and powerful than before. They also possess more...

5 Proven Strategies to Boost Social Media ROI with Live Chat

Social Media ROI and Live Chat How effective is your social media strategy? Are you making maximum use of...

7 Top Reasons for Defining a Customer Support Funnel[Updated]

Regardless of where you operate or what you deal with, customers continue to be your greatest asset. That said,...

How These 7 Advanced Technologies is Empowering Ecommerce Business in 2018 [Updated]

Technological developments have had an impact on the e-commerce world by transforming the way consumers connect with brands and...

The 10 Best Practices of a Perfect SaaS Customer Support

The customer support/service department is by far the most important department in every SaaS company. Essentially, an effective customer...

Top 7 Benefits of Co-browsing to Improve Customer Engagement in 2018 [Updated]

Customer service has gone beyond calling or answering your customer’s call. It’s time to start using co-browsing technology to improve communications...