Everything You Need to Know About Customer Engagement to Keep Your Customers Hooked

First things first. What exactly do we mean by customer engagement? Well, it’s all about the ongoing relationship between...

Live chat strategies to make your contact center solution a success

Providing support through a traditional contact center or call center creates a lot of communication barrier between the agent...

Customer Service is The New Marketing, Curious Why?

In the past, customer service is about picking up the phone to hear from your customers. Today, it’s much...

5 Brilliant Examples of Customer Relationship Optimization

Unlike in the past, marketers today have infinitely more data to base decisions on. You no longer have to...

5 Ways the Financial Services Industry Is Adapting to Customer Expectations in 2019

Customer expectations are changing, and the financial services industry isn’t immune to these new demands. The expansion of big...

Seven tips for Customer Support during the Holidays

We’re rubbing right against the peak of holiday shopping and preparation. It is, arguably, the most significant time for...

The 10 Habits of Customer-Centric Organizations in the Age of Digital Business

Ask most business owners today what’s most important for their business and they’d tell you profit. Which is right....

Is Communicating with Others Easy? Hell No!

If communicating was simple, I’m sure we’d have more productive teams, make better decisions and speak our minds a...

Benefits Of Omnichannel Customer Engagement Platforms for Improving Customer Service

Giving customers a reason to stick to your brand is important if you want to build a thriving enterprise....

6 Use Cases of AI to Deliver Better Customer Experience

Artificial intelligence, (when computers act like humans)—is no longer a conventional science fiction. Machines are getting smarter every day,...