What is Voice of the Customer?

When you buy someone a present, do you pick something completely at random? Or do you use your knowledge...

How Can You Engage Customers Amidst Social Distancing?

Engaging customers is a challenge at the best of times – in the era of the coronavirus pandemic, even...

9 Questions to Ask when Redefining the Digital Customer Experience

Think about all the different ways you interact with a brand online – researching their products, watching video content,...

Omnichannel Contact Center: A 7-Step Guide To Creating Amazing CX in 2020

Your company’s contact center is so much more than a communication channel with your customers. It’s a powerful tool...

How to Improve Customer Retention in the Telecom Industry

Does the thought of life without a phone set your spine tingling with fear? If so, you’re not alone....

How to Create a Customer Journey Map from Scratch

Think of the last time you purchased an item. Chances are you didn’t buy the first product you laid...

10 Ways to Motivate Your Customer Service Reps With Psychology

We need motivation. Without it, we wouldn’t so much as get out of bed in the morning. Motivation is...

Why Single Customer View is the Future of Customer Service (and how to create it)

Customers interact with your business across multiple channels: they may send emails, call customer service agents, tweet at your...

How to Cultivate Customer Loyalty That Lasts

Central to the experience of being a human is our desire to build connections with other people. We need...

6 Ways to Show Love for Your Customers This Valentine’s Day

“People will forget what you said, people will forget what you did, but people will never forget how you...