VIDEO CHAT
Create a personalized support experience with video chat
Enable agents and customers alike to easily launch mobile or desktop video calls without third-party integrations and engineering work.
Trusted by thousands of
customers worldwide
Recreate the in-person experience online
Your customers want their questions answered and issues resolved quickly. But sometimes more complex customer requests require a face-to-face connection. Video chat allows your team to provide a high-touch, engaging support experience no matter what problem needs to be solved.
What makes our
video chat solution different?
Faster first contact resolution
Agents can quickly shift to video chat from phone or chat to quickly solve more complex issues while providing a more engaging support experience.
No third-party
implementation
Visitors and customers can connect with your team on live chat in just one click — no downloads necessary for customers or agents
Video chat recording access
Save and watch recordings of video chats to help measure agent performance, gain customer insight, improve support outcomes, and shape agent training.
Browser supported and mobile-friendly
Acquire’s video chat is supported by all major internet browsers and is completely mobile-friendly. Use our SDK to embed video right in your app.
We increased our speed to guests from 10 days to 5 days, which is significant for the customer experience.
— Norman Alegria, Director of Guest Services, The Dufresne Group
The case for video chat
Interested in learning about how a video live chat
solution works? Read from our blog.
BLOG
Looking Customers in the Eye: Pros and Cons of Video Chat
Using video chat for customer service is critical in a post-pandemic world. But, it's not perfect. We explore pros and cons to help you make the most of this tech
BLOG
Why the Moment for Video Chat for Business is Now
For many, video chat has become essential to business during the pandemic. Here's why and how to use video chat to sustain sales and engage customers.
Consolidate your customer service
Streamline conversations and workflows even further by combining video chat with cobrowse, live chat, and chatbots to give customers the freedom to choose how they want to connect.