Unified Agent View
Set your team up for success with a unified agent workspace
Empower agents to provide swift and satisfying customer service. Automate agent workflows and handle all tasks and conversations from a single dashboard.
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One agent workspace to handle multiple conversations across channels.
Access to historical and contextual customer information.
Analytics to track agent efficiency, response, and resolution times.
Unified agent Support
Get a bird’s-eye view of your support channels
Eliminate the need to jump between tools, tabs, and views for improved efficiency and reduced friction with one agent workspace.
Customer spotlight
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
Be in-the-know for better conversations
Agents can better tailor their support by pulling up customer information, historical conversations, and past notes from other agents to get a complete picture of each customer.
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Analytics
Understand what’s working and why
Monitor agent and channel performance so you know where to invest to improve your CSAT scores and retain your customers.
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