The best shared inbox for efficient teams

Manage and collaborate on customer conversations across support channels from a single place.

Trusted by hundreds of companies across the world.

All messages in one view

Keep up with all customer service communications with Acquire Shared Inbox. Receive and respond to customer
emails from the same dashboard as live chat, social media, VoIP, SMS, video chat, and more.

What a well-built shared inbox can do for
your team

Productivity

Your team can see emails and other messages at first glance and collaborate to resolve issues.

Transparency

Communications don’t get lost or forgotten – and everyone in the team can see who owns each conversation.

Speed

See previous messages to get context and minimize back-and-forth with customers.

Automation

Use integrations, including chatbots and knowledge base, alongside shared inbox to make support processes easier.

Record-keeping

Keep past interactions at an easily accessible place to encourage accountability and learning

Performance

Analyze conversation trends to understand how your team works and what can be improved.

Why you’ll love Acquire Shared Inbox

Efficient customer support inbox = happier customers (and happier teams). Build smoother customer experiences
by taking advantage of Acquire’s advanced capabilities.

Intuitive interface

See incoming messages, write emails, and chat with customers in one easy-to-navigate chronological timeline – no toggling between platforms required.

Easy collaboration

Don’t know the answer? Need to red-flag an interaction? No problem. Tag team members on your emails by adding comments and private notes.

Routing done right

Forward and categorize emails to support@, sales@ and other inboxes from Gmail, Outlook, and more. Set up rules and workflows to route emails to the right team members.

Support done better

Use your shared inbox alongside support chatbots, call customers, and start cobrowsing sessions, right from the shared dashboard

Manage your emails
without the hassle

Mobile apps
Offer effective email support on the go with Acquire’s iOS and Android apps.
SLAs
Set minimum email response times for priority clients and keep your top-tier customers happy.
Templates
Automate away writer’s block by creating handy email templates for common scenarios.

Don’t just send messages, have conversations

No need to stop at email management – your shared inbox is at the center of a full-blown customer engagement
solution. Unify support and sales channels and never lose track of valuable customer communications.