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All messages in one view

Receive and respond to customer emails on the same dashboard as live chat, social media, voice, SMS, and video chat. Enable smooth routing and collaboration with Acquire’s Shared Inbox for teams.

SHARED INBOX MANAGEMENT How a well-built shared inbox
helps your team


Your team can see emails and other messages at first glance and collaborate to resolve issues.


Communications don’t get lost or forgotten—and everyone can see who owns each conversation.


See previous messages to get context and minimize back-and-forth with customers.


Use business rules to route emails to the right person, and trigger auto-responders and other events.


Keep past interactions at an easily accessible place to encourage accountability and learning.


Analyze conversation trends to understand how your team works and what can be improved.

Why you’ll love Acquire’s
Shared Inbox

Efficient customer support inbox = happier customers (and happier teams). Build smoother
customer experiences by taking advantage of Acquire’s advanced capabilities.


See incoming messages, write emails, and chat with customers in one easy-to-navigate chronological timeline—no toggling between platforms required.


Don’t know the answer? Need to red-flag an interaction? No problem. Tag team members on your emails by adding comments and private notes.

done right

Forward and categorize emails to support@, sales@ and other inboxes from Gmail, Outlook, and more. Set up rules and workflows to route emails to the right team members.

done better

See your shared inbox alongside support chatbots, start voice and video calls, and initiate cobrowsing sessions, right from the shared dashboard.

Customer service templates icon

CUSTOMER SERVICE TEMPLATESHandy email templates for
your new shared inbox

Whether for sales, support, or just communication with your customers in
different situations, helpful resources for you to Ctrl+C.

Manage your emails
without the hassle

Mobile apps

Offer effective email support on the go with Acquire’s iOS and Android apps.

Mobile compatibility

Set minimum email response times for priority clients and keep your top-tier customers happy.

Set email response slas

Automate away writer’s block by creating handy email templates for common scenarios.

Handy email templates
Send and receive emails icon

Don’t just send messages,
have conversations

No need to stop at email management—your shared inbox is at the center of a conversational customer experience solution. Unify support and sales channels and never lose track of valuable customer communication.