Intuitive interface
See incoming messages, write emails, and chat with customers in one easy-to-navigate chronological timeline – no toggling between platforms required.
Manage and collaborate on customer conversations across support channels from a single place.
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Keep up with all customer service communications with Acquire Shared Inbox. Receive and respond to customer
emails from the same dashboard as live chat, social media, VoIP, SMS, video chat, and more.
Your team can see emails and other messages at first glance and collaborate to resolve issues.
Communications don’t get lost or forgotten – and everyone in the team can see who owns each conversation.
See previous messages to get context and minimize back-and-forth with customers.
Use integrations, including chatbots and knowledge base, alongside shared inbox to make support processes easier.
Keep past interactions at an easily accessible place to encourage accountability and learning
Analyze conversation trends to understand how your team works and what can be improved.
Efficient customer support inbox = happier customers (and happier teams). Build smoother customer experiences
by taking advantage of Acquire’s advanced capabilities.
See incoming messages, write emails, and chat with customers in one easy-to-navigate chronological timeline – no toggling between platforms required.
Don’t know the answer? Need to red-flag an interaction? No problem. Tag team members on your emails by adding comments and private notes.
Forward and categorize emails to support@, sales@ and other inboxes from Gmail, Outlook, and more. Set up rules and workflows to route emails to the right team members.
Use your shared inbox alongside support chatbots, call customers, and start cobrowsing sessions, right from the shared dashboard
Offer effective email support on the go with Acquire’s iOS and Android apps.
Set minimum email response times for priority clients and keep your top-tier customers happy.
Automate away writer’s block by creating handy email templates for common scenarios.
No need to stop at email management – your shared inbox is at the center of a full-blown customer engagement
solution. Unify support and sales channels and never lose track of valuable customer communications.
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Learn how Acquire improves support and
increases sales
