An all-in-one customer
service platform

Everything you need to support your digital customer service operation.

Book a Demo legacy help desk tool

Trusted by thousands of companies across the world.

Single Customer View

Bye-bye, data silos

Never lose sight of the customer journey. Record every single customer interaction and respond instantly in Acquire Unified View.

Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.

Brad Tharp
Senior Director of Operations

A new customer hub
See all your customer communication in one centralized location.
Visualize customer data
Track all customer interactions in chronological order with an easy-to-read timeline view.
Engage across channels
Respond to customers in the channels they prefer to use—be it chat, SMS, social, and more.

Bots with smarts
Sync your knowledge base to chatbots and tend to your most frequently asked questions.
Raise a hand for humans
When your chatbots get stuck, they easily route questions to your human team.
No coding needed
No need to bug the developers. Acquire bots are easy to set up and configure.

Chatbot Software

Repetitive questions? There’s a bot for that

Automate routine questions, prioritize customers, and scale your support efforts with flexible, AI-based chatbots from Acquire.

We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal.

David Goodman
Customer Experience Lead

Live Chat Software

Offer speedy support with live chat

Make it fast and easy for your customers to get in touch with your team with Acquire Live Chat.

Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates

Italo Nava
Inside Sales Manager

Instant responses
Who needs another email? Solve issues immediately with a live chat conversation.
Involve the team
Don’t have the answer? Not a problem. Easily route the chat to someone who does.
Faster resolutions
Solving things instantly makes customers happy. Launch live chat and see your CSAT soar.

Customer Service Email Management

One inbox, less chaos

Manage all your customer support email requests from one central inbox. Connect
all your customer channels, including live chat, chatbots, social media, and more.

Seamless collaboration
Easily tag your team to chime in on customer service emails.
Intelligent email support
Send emails of certain topics to your subject matter experts.
A unified inbox
All your emails, chats, social media, and more in one place.

Cobrowse Software

View and interact with customers
on-screen

Improve support, drive sales, and build an optimal customer
experience with secure, no-download cobrowsing.

Troubleshoot instantly
Reduce back-and-forth and take over your customers’ browser screen to solve issues instantly.
Spare them the downloads
Unlike screen share software, cobrowsing doesn’t require any downloads from customers.
Boost customer satisfaction
Point, click, annotate, and highlight on-screen to achieve an “aha’” moment together.

Video & Voice

Modernize customer service with video

Connect with newer generations of customers using video
and voice call software, straight from your chat messenger.

Visual learners, rejoice
Offer video chat for visitors who need visual engagement.
Mobile-first video
Enable customers to chat with you on their mobile devices.
Humanize your support
Put a face to your CS team with video customer service.

Integrations & Apps

Connect all your customer service

We play nice with your other customer service tools to ensure
you’re running at maximum efficiency.

Set up in minutes
Connect all your favourite customer service apps in one fell swoop.
We’re part of the process
Need help integrating your tools? Acquire’s customer service team is 24/7.
Made for you
Build and connect exactly what you need with our APIs and webhooks.

Trusted by thousands of businesses
in hundreds of countries

Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.

Brad Tharp | Senior Director of Operations

We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal.

David Goodman | Customer Experience Lead

Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates