Acquire
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Got it

An all-in-one customer
service platform

Everything you need to support your digital customer service operation.

Book a Demo legacy help desk tool acquire customer service platform

Trusted by thousands of companies across the world.

acquire client portfolio

Single Customer View

Bye-bye, data silos

Never lose sight of the customer journey. Record every single customer interaction and respond instantly in Acquire Unified View.

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Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.

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Brad Tharp
Senior Director of Operations
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    A new customer hub

    See all your customer communication in one centralized location.

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    Visualize customer data

    Track all customer interactions in chronological order with an easy-to-read timeline view.

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    Engage across channels

    Respond to customers in the channels they prefer to use—be it chat, SMS, social, and more.

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    Bots with smarts

    Sync your knowledge base to chatbots and tend to your most frequently asked questions.

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    Raise a hand for humans

    When your chatbots get stuck, they easily route questions to your human team.

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    No coding needed

    No need to bug the developers. Acquire bots are easy to set up and configure.

Chatbot Software

Repetitive questions? There’s a bot for that

Automate routine questions, prioritize customers, and scale your support efforts with flexible, AI-based chatbots from Acquire.

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We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal.

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David Goodman
Customer Experience Lead
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Live Chat Software

Offer speedy support with live chat

Make it fast and easy for your customers to get in touch with your team with Acquire Live Chat.

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Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates

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Italo Nava
Inside Sales Manager
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    Instant responses

    Who needs another email? Solve issues immediately with a live chat conversation.

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    Involve the team

    Don’t have the answer? Not a problem. Easily route the chat to someone who does.

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    Faster resolutions

    Solving things instantly makes customers happy. Launch live chat and see your CSAT soar.

Customer Service Email Management

One inbox, less chaos

Manage all your customer support email requests from one central inbox. Connect
all your customer channels, including live chat, chatbots, social media, and more.

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    Seamless collaboration

    Easily tag your team to chime in on customer service emails.

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    Intelligent email support

    Send emails of certain topics to your subject matter experts.

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    A unified inbox

    All your emails, chats, social media, and more in one place.

Cobrowse Software

View and interact with customers
on-screen

Improve support, drive sales, and build an optimal customer
experience with secure, no-download cobrowsing.

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    Troubleshoot instantly

    Reduce back-and-forth and take over your customers’ browser screen to solve issues instantly.

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    Spare them the downloads

    Unlike screen share software, cobrowsing doesn’t require any downloads from customers.

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    Boost customer satisfaction

    Point, click, annotate, and highlight on-screen to achieve an “aha’” moment together.

Video & Voice

Modernize customer service with video

Connect with newer generations of customers using video
and voice call software
, straight from your chat messenger.

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    Visual learners, rejoice

    Offer video chat for visitors who need visual engagement.

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    Mobile-first video

    Enable customers to chat with you on their mobile devices.

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    Humanize your support

    Put a face to your CS team with video customer service.

Integrations & Apps

Connect all your customer service

We play nice with your other customer service tools to ensure
you’re running at maximum efficiency.

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    Set up in minutes

    Connect all your favourite customer service apps in one fell swoop.

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    We’re part of the process

    Need help integrating your tools? Acquire’s customer service team is 24/7.

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    Made for you

    Build and connect exactly what you need with our APIs and webhooks.

Trusted by thousands of businesses
in hundreds of countries

Elevate client testimonial
Acquire clients

Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.


Brad Tharp | Senior Director of Operations

Acquire clients
HLC client testimonial
Acquire clients

We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal.


David Goodman | Customer Experience Lead

Acquire clients
Splashtop client testimonial
Acquire clients

Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates


Italo Nava | Inside Sales Manager

Acquire clients

Make your support team more
productive today!

Request a demo

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