Acquire
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Got it

An all-in-one customer
engagement platform

Everything you need to provide an amazing digital customer experience.

Book a Demo legacy help desk tool acquire customer service platform

Trusted by thousands of companies across the world.

acquire client portfolio

Single Customer View

Bye-bye, data silos

Never lose sight of the customer journey. Record every single customer interaction and respond instantly in Acquire Unified View.

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Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.

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Brad Tharp
Senior Director of Operations
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  • customer hub

    A new customer hub

    See all your customer communication in one centralized location.

  • Visualize customer data

    Visualize customer data

    Track all customer interactions in a timeline view.

  • Engage across channels

    Engage across channels

    Respond to visitors and customers in the channels they prefer to use.

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  • Bots with smarts

    Bots with smarts

    Sync your knowledge base to chatbots and tend to your popular FAQs.

  • Raise a hand for humans

    Raise a hand for humans

    Easily route questions to human agents when chatbots get stuck.

  • No coding needed

    No coding needed

    No need to bug the developers. Acquire bots are easy to set up and configure.

Chatbot Software

Repetitive questions? There’s a bot for that

Automate routine questions, prioritize customers, and scale your support efforts with flexible, AI-based chatbots from Acquire.

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We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal.

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David Goodman
Customer Experience Lead
hlc

Live Chat Software

Offer speedy support with live chat

Make it fast and easy for visitors and customers to get in touch with Acquire Live Chat.

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Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates

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Italo Nava
Inside Sales Manager
splashtop
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  • Instant responses

    Instant responses

    Who needs another email? Engage immediately with a live chat conversation.

  • Involve the team

    Involve the team

    Don’t have the answer? Not a problem. Easily route the chat to someone who does.

  • Faster resolutions

    Faster resolutions

    Quicker resolutions please customers. Launch live chat and see your CSAT soar.

Email Management

One inbox, less chaos

Manage all your support email requests from one central inbox. Connect
all your customer channels, including live chat, chatbots, social media, and more.

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  • Seamless collaboration

    Seamless collaboration

    Easily tag your team to chime in on customer service emails.

  • Intelligent email support

    Intelligent email support

    Forward emails to the right subject matter experts.

  • Unified inbox

    A unified inbox

    All your emails, chats, social media, and more in one place.

Cobrowse Software

View and interact with customers
on-screen

Improve support, drive sales, and build an optimal customer
experience with secure, no-download cobrowsing.

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  • Troubleshoot instantly

    Troubleshoot instantly

    Reduce back-and-forth and take over your customers’ browser screen to solve issues instantly.

  • Spare them the downloads

    Spare them the downloads

    Unlike screen share software, cobrowsing doesn’t require any downloads from customers.

  • Boost customer satisfaction

    Boost customer satisfaction

    Point, click, annotate, and highlight on-screen to achieve an “aha’” moment together.

Video & Voice

Modernize customer engagement
with video

Connect with newer generations of customers using video
and voice call software
, straight from your chat messenger.

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  • Visual learners

    Visual learners, rejoice

    Offer video chat for visitors who need visual engagement.

  • Mobile-first video

    Mobile-first video

    Enable customers to chat with you on their mobile devices.

  • Humanize your support

    Humanize your support

    Put a face to your CS team with video customer service.

Integrations & Apps

Connect all your customer service

We play nice with your other customer service tools to ensure
you’re running at maximum efficiency.

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  • Set up in minutes

    Set up in minutes

    Connect all your favorite customer service and sales apps in one fell swoop.

  • part of the process

    We’re part of the process

    Need help integrating your tools? Acquire’s customer service team is 24/7.

  • Made for you

    Made for you

    Build and connect exactly what you need with our APIs and webhooks.

Trusted by thousands of businesses
in hundreds of countries

Elevate client testimonial
Acquire clients

Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.


Brad Tharp | Senior Director of Operations

HLC client testimonial
Acquire clients

We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal.


David Goodman | Customer Experience Lead

Splashtop client testimonial
Acquire clients

Our sales conversations have increased by over 35% since switching over to Acquire from Zendesk. In our case, conversations lead to higher conversion rates


Italo Nava | Inside Sales Manager

The modern way to engage
customers

Grow your business by improving your digital customer experience

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