The CX Express: A 5-Minute Journey To Better Customer Experiences -
Customize everything from your messenger’s appearance to automations that cut handle time in half—no custom coding necessary. With open APIs and a suite of out-of-the-box integrations with popular tools, Acquire makes it easy to fit your CX platform into your tech stack, not the other way around.
Bring every customer conversation—from social, messaging, voice, email, and more—into one place where historical context, relevant data, and knowledge bases are right at your fingertips. Empower agents to continue conversations across channels, collaborate on-screen, and deliver service that surpasses expectations.
Give your team the freedom and flexibility for your team to deliver superior service across your website, mobile app, social channels, and more. Add live chat, video chat, and audio calls to your mobile app with Acquire’s Android and iOS SDKs.
Give your customers and agents the answers they’re looking for with custom-built knowledge bases. Set up front-end access for easy self-service and build out internal resources that reduce handle time. Iterate and evolve your help center with AI that suggests answers and new content.
Use your customer data to create more wow moments. Get quick insights across every channel, bot effectiveness, and more. Plus, you’ll get more visibility into every step of the customer journey with custom reports highlighting your key metrics.
Enjoy peace of mind with enterprise-grade security for your data. Acquire provides multi-level safeguards including SSO, whitelisting, and more. Data privacy is baked in and backed by compliance across:Learn More