Remote Customer Service
Remote Customer Service To Meet Customers Where They Are
Connect directly with your customers through the channels and devices they're most comfortable with, at any time, from anywhere.
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Tailor the feel of your customer experience (without the need to code).
Build stronger customer relationships to retain business.
Increase response and resolution rates through a unified remote customer support platform.
Fast
Don’t keep your customers
on hold
Help customers find the answers they need as quickly as possible —
even after hours.
even after hours.
Unified
One platform, multiple channels
Speak with customers where they’re most comfortable, with everything from live chat and video to SMS and voice.
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Business Rules
Talk to customers faster
Use call deflection to reduce the average wait and handling time of remote customer service.
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Make sure customers feel heard and seen
Without the need to switch between tools, tabs, and views, agents can focus solely on providing conversational and personalized remote customer service.
Customer spotlight
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
effective
Build and retain loyalty for better ROI
Optimize your ROI and create repeat customers by providing a seamless customer experience that results in reduced wait times and faster resolutions.
