Provide immediate service through an easy-to-use live chat app for your website. Collect information 24/7 through forms. Enable automation to help boost sales and improve customer experience.
Multimedia-friendly Share files, launch video chats, start an audio or phone call, screen share, cobrowse, and more, right from the messenger.
Completely customizable Pick your messenger’s colors to match your brand. Connect the apps that make sense for your business.
Localize support, globally Auto-translate more than 100 languages and respond to requests from around the world.
View customer history See which actions visitors and customers took before chatting with you by accessing a timeline view.
Easy chat routing Don’t know the answer? No need to panic. Easily tag team members to help out with any tricky requests.
Measure engagement Track your busiest chat periods, most popular demographics, total chats within given time periods, top-performing agents, and more.
“We don’t want our customers to have to do much to get what they need.”
— David Goodman, Customer Experience Lead, HLC
Segment and send messages to your customers based on visitor location, web pages, device type, visitor behavior, and more.
Enable the sharing of personally identifiable information (PII) through live chat in a secure, fully encrypted manner.
Create memorable and seamless customer journeys and improve the agent user experience with our mobile software development kit (SDK) and agent app.
Create an in-person customer support or sales experience by launching a video chat with just one click from your live chat widget.
Improve team performance and customer satisfaction by tracking key chat metrics, including total chats, chat duration, and customer feedback.
Chatting blind? Reach into your Knowledge Base to get up to speed. Share helpful content at the click of a button. Set up chatbots to share help articles outside of office hours.
Why stop at a live chat tool? Create a customer experience
that transcends channels and devices.
Pair live chat and chatbots to connect with your customers
in any way they choose, at any time.
For bots, there’s no such thing as office hours. When your live chat agents are away, bots chat with potential customers, qualify leads, and book sales meetings.
Can’t make heads or tails of what customers are saying? Your chatbot isn’t alone. Bots route conversations to human agents when they need help.
Who said bots need to sound robotic? Carry a conversation and respond like a human with bots that use AI and natural language processing to interpret queries.
The key to improving your customer experience just might lie in improving your agent experience. Equip your team to provide amazing customer service with an all-in-one engagement dashboard, along with a live chat agent software.
All customer interactions visible in one place, no matter where they happen – be it email, phone, ticketing system, or other.
Multitask like a pro. Handle multiple live chat conversations at once, without ever losing your cool.
Communicate instantly using screen sharing, video chat, chatbots, and more.