The CX Express: A 5-Minute Journey To Better Customer Experiences -
Provide immediate service through easy-to-use live chat software for your website. Collect information 24/7 through forms. Enable automation to help boost sales and improve customer experience.
Multimedia-friendly Share files, launch video or voice calls, screen share, cobrowse, and more, right from the messenger.
Completely customizable Pick your messenger’s colors to match your brand. Connect the apps that make sense for your business.
Localize support, globally Auto-translate more than 100 languages and respond to requests from around the world.
View customer history See which actions visitors and customers took before chatting with you by accessing a timeline view.
Easy chat routing Don’t know the answer? No need to panic. Easily tag team members to help out with any tricky requests.
Measure engagement Track your busiest chat periods, most popular demographics, total chats within given time periods, top-performing agents, and more.
Segment and send messages to your customers based on visitor location, web pages, device type, visitor behavior, and more.
Enable the sharing of personally identifiable information (PII) through live chat in a secure, fully encrypted manner.
Create memorable and seamless customer journeys and improve the agent user experience with our mobile software development kit (SDK) and agent app.
Create an in-person customer support or sales experience by launching a video chat with just one click from your live chat widget.
Improve team performance and customer satisfaction by tracking key chat metrics, including total chats, chat duration, and customer feedback.
Chatting blind? Reach into your Knowledge Base to get up to speed. Share helpful content at the click of a button. Set up chatbots to share help articles outside of office hours.
Why stop at a live chat tool? Create a customer experience
that transcends channels and devices.
“We needed to be more creative with our solutions, and we needed something that would benefit both our guests and our team — Acquire helped us do that.”– Norm Alegria, Director of Guest Care, The Dufresne Group
“Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.”– Brad Tharp, VP of Product Optimization, Elevate
“We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve our goal.”– David Goodman, Customer Experience Lead, HLC
“Instead of trying to manage multiple solutions where our customer interactions would be fragmented, Acquire allows us to deliver multiple experiences within a single platform.”– Kirk Linkletter, Head of Digital Strategy and Integration, Dilawri
Sync your live chat tool with the most popular sales, support, and customer service tools around.