LIVE CHAT SOFTWARE
Live chat that brings conversations to life
Strike up contextual conversations to draw visitors in and service your customers anytime.
Trusted by hundreds of
companies across the world
LIVE CHAT FOR BUSINESSA conversational way to engage customers
Provide immediate service through easy-to-use live chat software for your website. Collect information 24/7 through forms. Enable automation to help boost sales and improve customer experience.
- Automate work with chatbots
- Connect with video, voice, and cobrowse
- Help customers self-serve
- Target chats to specific segments
See why our customers love live chat
“We don’t want our customers to have to do much to get what they need.”
— David Goodman, Customer Experience Lead, HLC
BENEFITS OF LIVE CHAT SOFTWARE What makes our live chat
solution different?
Modern business chat that’s easy to use
Multimedia-friendlyShare files, launch video or voice calls, screen share, cobrowse, and more, right from the messenger.
Completely customizablePick your messenger’s colors to match your brand. Connect the apps that make sense for your business.
Localize support, globallyAuto-translate more than 100 languages and respond to requests from around the world.
Get complete customer context while chatting
View customer historySee which actions visitors and customers took before chatting with you by accessing a timeline view.
Easy chat routingDon’t know the answer? No need to panic. Easily tag team members to help out with any tricky requests.
Measure engagementTrack your busiest chat periods, most popular demographics, total chats within given time periods, top-performing agents, and more.
Personalize your messages
Segment and send messages to your customers based on visitor location, web pages, device type, visitor behavior, and more.
Mask sensitive data
Enable the sharing of personally identifiable information (PII) through live chat in a secure, fully encrypted manner.
- Create and send PII-safe forms
- Protect visitor-submitted data
- Safeguard visitor data from being seen by users
- Keep sensitive financial information safe
Mobile-first is customer-first
Create memorable and seamless customer journeys and improve the agent user experience with our mobile software development kit (SDK) and agent app.
- Start or continue conversations in-app
- Enable mobile notifications
- Engage customers across all devices
- Segment users by mobile usage
Get face-to-face
Create an in-person customer support or sales experience by launching a video chat with just one click from your live chat widget.
Analyze your chat performance
Improve team performance and customer satisfaction by tracking key chat metrics, including total chats, chat duration, and customer feedback.
- Measure and improve inbound chat volume
- Tag conversations and spot trends over time
- View missed and answered chats along with average wait times
- Track number of cobrowsing sessions
Always sound smart
Chatting blind? Reach into your Knowledge Base to get up to speed. Share helpful content at the click of a button. Set up chatbots to share help articles outside of office hours.
A small step for chat, a giant leap
for customer experience
Why stop at a live chat tool? Create a customer experience
that transcends channels and devices.
From live chat to chatbots,
and back again
Pair live chat and chatbots to connect with your customers
in any way they choose, at any time.
revenue
For bots, there’s no such thing as office hours. When your live chat agents are away, bots chat with potential customers, qualify leads, and book sales meetings.
for help
Can’t make heads or tails of what customers are saying? Your chatbot isn’t alone. Bots route conversations to human agents when they need help.
customers
Who said bots need to sound robotic? Carry a conversation and respond like a human with bots that use AI and natural language processing to interpret queries.
SIMPLIFIED CUSTOMER SERVICE DASHBOARD Every customer
interaction in one place
The key to improving your customer experience just might lie in improving your agent experience. Equip your team to provide amazing customer service with an all-in-one engagement dashboard, along with a live chat agent software.
Unified
customer view
All customer interactions visible in one place, no matter where they happen – be it email, phone, ticketing system, or other.
Chat at
scale
Multitask like a pro. Handle multiple live chat conversations at once, without ever losing your cool.
Connect in
real time
Communicate instantly using screen sharing, video chat, chatbots, and more.
INTEGRATIONS Integrations you’ll love
Sync your live chat tool with the most popular sales, support, and customer service tools around.
The live chat platform your
customers will thank you for
Creating a conversational customer experience doesn’t have to
be so complicated. Let us show you how it's done.