The CX Express: A 5-Minute Journey To Better Customer Experiences -

LIVE CHAT SOFTWARE

Live chat that brings conversations to life

Strike up contextual conversations to draw visitors in and service your customers anytime.

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Trusted by hundreds of
companies across the world

LIVE CHAT FOR BUSINESS A conversational way to engage customers

Provide immediate service through easy-to-use live chat software for your website. Collect information 24/7 through forms. Enable automation to help boost sales and improve customer experience.

Automate work with chatbots
Connect with video, voice, and cobrowse
Help customers self-serve
Target chats to specific segments

BENEFITS OF LIVE CHAT SOFTWAREWhat makes our live chat
solution different?

Video and voice call in acquire modern business chat widget

Modern business chat that’s easy to use

Multimedia-friendly Share files, launch video or voice calls, screen share, cobrowse, and more, right from the messenger.

Completely customizable Pick your messenger’s colors to match your brand. Connect the apps that make sense for your business.

Localize support, globally Auto-translate more than 100 languages and respond to requests from around the world.

View complete customer history while chatting

Get complete customer context while chatting

View customer history See which actions visitors and customers took before chatting with you by accessing a timeline view.

Easy chat routing Don’t know the answer? No need to panic. Easily tag team members to help out with any tricky requests.

Measure engagement Track your busiest chat periods, most popular demographics, total chats within given time periods, top-performing agents, and more.

See why our customers love live chat

“We don’t want our customers to have to do much to get what they need.”
— David Goodman, Customer Experience Lead, HLC

Read the Story

Personalize messages based on customer behaviour

Personalize your messages

Segment and send messages to your customers based on visitor location, web pages, device type, visitor behavior, and more.

Mask sensitive data

Enable the sharing of personally identifiable information (PII) through live chat in a secure, fully encrypted manner.

Create and send PII-safe forms
Protect visitor-submitted data
Safeguard visitor data from being seen by users
Keep sensitive financial information safe

Easily connect with customers on various apps and devices

Mobile-first is customer-first

Create memorable and seamless customer journeys and improve the agent user experience with our mobile software development kit (SDK) and agent app.

Start or continue conversations in-app
Enable mobile notifications
Engage customers across all devices
Segment users by mobile usage

Get face-to-face

Create an in-person customer support or sales experience by launching a video chat with just one click from your live chat widget.

Analyze your chat performance

Improve team performance and customer satisfaction by tracking key chat metrics, including total chats, chat duration, and customer feedback.

Measure and improve inbound chat volume
Tag conversations and spot trends over time
View missed and answered chats along with average wait times
Track number of cobrowsing sessions

Access to knowledge base through acquire chat widget

Always sound smart

Chatting blind? Reach into your Knowledge Base to get up to speed. Share helpful content at the click of a button. Set up chatbots to share help articles outside of office hours.

A small step for chat, a giant leap
for customer experience

Why stop at a live chat tool? Create a customer experience
that transcends channels and devices.

Explore the Platform

From live chat to chatbots,
and back again

Pair live chat and chatbots to connect with your customers
in any way they choose, at any time.

Bots increase
revenue

For bots, there’s no such thing as office hours. When your live chat agents are away, bots chat with potential customers, qualify leads, and book sales meetings.

Bots call
for help

Can’t make heads or tails of what customers are saying? Your chatbot isn’t alone. Bots route conversations to human agents when they need help.

Bots engage
customers

Who said bots need to sound robotic? Carry a conversation and respond like a human with bots that use AI and natural language processing to interpret queries.

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SIMPLIFIED CUSTOMER SERVICE DASHBOARD Every customer
interaction in one place

The key to improving your customer experience just might lie in improving your agent experience. Equip your team to provide amazing customer service with an all-in-one engagement dashboard, along with a live chat agent software.

Unified
customer view

All customer interactions visible in one place, no matter where they happen – be it email, phone, ticketing system, or other.

Chat at
scale

Multitask like a pro. Handle multiple live chat conversations at once, without ever losing your cool.

Connect in
real time

Communicate instantly using screen sharing, video chat, chatbots, and more.

See what our customers are saying

“We needed to be more creative with our solutions, and we needed something that would benefit both our guests and our team — Acquire helped us do that.”
– Norm Alegria, Director of Guest Care, The Dufresne Group

“Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.”
– Brad Tharp, VP of Product Optimization, Elevate

“We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve our goal.”
– David Goodman, Customer Experience Lead, HLC

“Instead of trying to manage multiple solutions where our customer interactions would be fragmented, Acquire allows us to deliver multiple experiences within a single platform.”
– Kirk Linkletter, Head of Digital Strategy and Integration, Dilawri