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Live chat widget

LIVE CHAT FOR BUSINESS A conversational way to engage customers

Provide immediate service through an easy-to-use live chat app for your website. Collect information 24/7 through forms. Enable automation to help boost sales and improve customer experience.

  • Automate work with chatbots
  • Connect with video, voice, and cobrowse
  • Help customers self-serve
  • Target chats to specific segments

VIDEO VOICE CHAT SOFTWAREWhat makes our live chat
solution different?

Video and voice call in acquire modern business chat widget

Modern business chat that’s easy to use

Multimedia-friendly Share files, launch video chats, start an audio or phone call, screen share, cobrowse, and more, right from the messenger.

Completely customizable Pick your messenger’s colors to match your brand. Connect the apps that make sense for your business.

Localize support, globally Auto-translate more than 100 languages and respond to requests from around the world.

View complete customer history while chatting

Get complete customer context while chatting

View customer history See which actions visitors and customers took before chatting with you by accessing a timeline view.

Easy chat routing Don’t know the answer? No need to panic. Easily tag team members to help out with any tricky requests.

Measure engagement Track your busiest chat periods, most popular demographics, total chats within given time periods, top-performing agents, and more.

See why our customers love live chat

“We don’t want our customers to have to do much to get what they need.”

— David Goodman, Customer Experience Lead, HLC
Personalize messages based on customer behaviour

Personalize your messages

Segment and send messages to your customers based on visitor location, web pages, device type, visitor behavior, and more.

Mask sensitive data in live chat

Mask sensitive data

Enable the sharing of personally identifiable information (PII) through live chat in a secure, fully encrypted manner.

  • Create and send PII-safe forms
  • Protect visitor-submitted data
  • Safeguard visitor data from being seen by users
  • Keep sensitive financial information safe
Easily connect with customers on various apps and devices

Mobile-first is customer-first

Create memorable and seamless customer journeys and improve the agent user experience with our mobile software development kit (SDK) and agent app.

  • Start or continue conversations in-app
  • Enable mobile notifications
  • Engage customers across all devices
  • Segment users by mobile usage
Video chat in chat widget

Get face-to-face

Create an in-person customer support or sales experience by launching a video chat with just one click from your live chat widget.

Analyze chat performance

Analyze your chat performance

Improve team performance and customer satisfaction by tracking key chat metrics, including total chats, chat duration, and customer feedback.

  • Measure and improve inbound chat volume
  • Tag conversations and spot trends over time
  • View missed and answered chats along with average wait times
  • Track number of cobrowsing sessions
Access to knowledge base through acquire chat widget

Always sound smart

Chatting blind? Reach into your Knowledge Base to get up to speed. Share helpful content at the click of a button. Set up chatbots to share help articles outside of office hours.

Customer experience

A small step for chat, a giant leap
for customer experience

Why stop at a live chat tool? Create a customer experience
that transcends channels and devices.

From live chat to chatbots,
and back again

Pair live chat and chatbots to connect with your customers
in any way they choose, at any time.

Bots increase
revenue

For bots, there’s no such thing as office hours. When your live chat agents are away, bots chat with potential customers, qualify leads, and book sales meetings.

Boost revenue
Bots call
for help

Can’t make heads or tails of what customers are saying? Your chatbot isn’t alone. Bots route conversations to human agents when they need help.

Chabots-for-help
Bots engage
customers

Who said bots need to sound robotic? Carry a conversation and respond like a human with bots that use AI and natural language processing to interpret queries.

Acquire bot resolves queries

SIMPLIFIED CUSTOMER SERVICE DASHBOARD Every customer
interaction in one place

The key to improving your customer experience just might lie in improving your agent experience. Equip your team to provide amazing customer service with an all-in-one engagement dashboard, along with a live chat agent software.

Unified customer engagement platform
Unified
customer view

All customer interactions visible in one place, no matter where they happen – be it email, phone, ticketing system, or other.

Unified customer view icon
Chat at
scale

Multitask like a pro. Handle multiple live chat conversations at once, without ever losing your cool.

Multiple live chat conversations icon
Connect in
real time

Communicate instantly using screen sharing, video chat, chatbots, and more.

Real time communications

See what our customers are saying

INTEGRATIONS Integrations you’ll love

Sync your live chat tool with the most popular sales, support, and customer service tools around.

Integrate live chat with other sales and support tools

The live chat platform your
customers will thank you for

Creating a conversational customer experience doesn’t have to
be so complicated. Let us show you how it's done.

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