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Knowledge base software that saves you time

Create, organize, and share your customer-facing help center resources using Acquire Knowledge Base.

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acquire knowledge base

Trusted by hundreds of companies across the world.

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Offer constant and consistent support

Set up help resources to make sure your customers get reliable answers whenever they need them – whether it’s 2 in the afternoon or 3 in the morning.


Why you need a knowledge base

  • acquire knowledge base and chatbot integration

    Offer self-service options

    Most customers try to solve issues on their own before contacting support.

  • acquire knowledge base and chatbot integration

    Automate support operations

    Free up your team’s time to deal with complex issues only.

  • acquire knowledge base and chatbot integration

    Be there 24/7

    Your knowledge base is always on and ready to help your customers.

  • acquire knowledge base and chatbot integration

    Draw more visitors in

    Knowledge base content gets discovered online when potential customers search for solutions.


Knowledge Base Software

Why choose Acquire?

Acquire Knowledge Base software integrates with the rest of your customer service channels, making it easy to build and update your help center resources.

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Helping businesses put customers first

The dufresne Group client testimonial
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We don’t want our customers to have to do much to get what they need. And Acquire is a cornerstone of that because it helps us achieve that goal.


David Goodman   |   Customer Experience Lead   |  HLC

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Create and publish in minutes

Create and publish in minutes

Craft your knowledge base articles, FAQs, user forums, how-tos, video tutorials, or any content that supports your customers better.

  • Share articles right from the chat window
  • Customize content with fonts and styles
  • Craft a branded knowledge base landing page
create help center articles
acquire knowledge base and chatbot integration
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Knowledge Base and Chatbot: A power couple

Address repetitive questions with a chatbot that suggests relevant knowledge base articles to customers without needing a live support agent.

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Integrate with live chat

Connect your Knowledge Base with your live chat, and offer automated assistance, capture requests, and auto-suggest articles.

acquire knowledge base and live chat integration
acquire analytics
Improve self-service with reporting

Improve self-service with reporting

Categorize issues by topic. Get insight into which support content is the most helpful by enabling customer feedback on articles.

Knowledge Base Toolkit

Knowledge is power

Acquire’s Knowledge Base software helps you streamline customer service and grow your help resources through powerful features.

acquire knowledge base toolkit
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    Multilingual

    Break down language barriers and offer helpful content in your customers’ native tongue.

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    Feedback

    Automatically gather feedback on your knowledge base resources and refine them when needed.

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    Article management

    Sort and categorize your help resources in a way that makes sense to your customers and your team.

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    Custom themes

    Brand your knowledge base with your company’s colors, fonts, logos, and assets.

  • content editing icon

    Rich editor

    Customize the content flow of your articles—make it easy to use for agents and customers.

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    Article importer

    Got knowledge lying all over the place? No worries. Easily import all your content into Acquire.

How to set up your knowledge base

Getting started with Acquire’s Knowledge Base software is an easy process

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    Customize interface

    Add different knowledge base groups for different languages.

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    Import articles

    Import content from 3rd party platforms or by uploading a CSV file

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    Create content

    Click on the new article button to start writing in Acquire’s advanced editor

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    Add categories

    Sort your articles into categories to make navigation easier

Ready to level up your knowledge base?

Scale support and always have the right answers with Acquire Knowledge Base.

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