Write your knowledge base articles using our elegant visual editor (WYSIWYG).
KNOWLEDGE MANAGEMENT SOFTWARE
Build knowledge bases that have all the answers
Create, organize, and share support resources
with Acquire’s help center software.
Trusted by hundreds of
companies across the world
High-quality support, any time
Create a knowledge base with help resources to get your customers and
agents the answers they need, whenever they need them.
For customers
Your knowledge base will be the go-to place for your customers to discover how to use your products or services in the best way possible.
For agents
Help your team find and deliver the right answers fast. Plus, onboard and train new hires easily with help resources at their fingertips.
For visitors
Boost SEO for target topics: potential customers discover help content when searching online. And they’ll get a sneak peak of your offerings.
Improve customer experience
Offer self-service
options
options
Enable customers to solve issues on their own before contacting support.
Automate support
operations
operations
Free up time for your team to focus on the most complex issues.
Be available
24/7
24/7
Your knowledge base is always on and ready to help your customers.
KNOWLEDGE BASE MANAGEMENTCreate and publish your
knowledge base in minutes
Craft your knowledge base articles, FAQs, user forums, how-tos, video tutorials,
or any content that supports your customers better.
Theme Editor
Customize content with your choice of fonts and styles and craft your own branded knowledge base landing page.
Plug into chat
Enable users to search help resources directly from the messenger.
KNOWLEDGE BASE TOOLKIT Knowledge is power
Acquire’s Knowledge Base software helps you streamline customer service
and grow your help resources through powerful features.
Multilingual
Break down language barriers and offer helpful content in your customers’ native tongue.
Feedback
Automatically gather feedback on your knowledge base resources and tweak them when needed.
Article management
Sort and categorize your help resources in a way that makes sense to your customers and your team.
Custom themes
Brand the look and feel of your knowledge base with your colors, fonts, logos, and assets.
Rich editor
Customize the content flow of your articles — make it easy to use for agents and customers.
Article importer
Got knowledge lying around all over the place? No worries. Easily import all your content into Acquire.
Knowledge Base
and chatbot: A
power couple
Address repetitive questions with a chatbot that suggests relevant knowledge base articles to customers without needing a live support agent.
Learn More Integrate with
live chat
Connect your Knowledge Base with your live chat solution, and offer automated assistance, capture requests, and auto-suggest articles.
Learn MoreImprove self-service with reporting
Categorize issues by topic. See which content is most helpful and what needs some sprucing up by enabling and analyzing customer feedback on articles.
Learn MoreHelping businesses put customers first
“ We don’t want our customers to have to do much to get what they need. And Acquire is
— David Goodman, Customer Experience Lead, HLC
a cornerstone of that because it helps us achieve that goal. ”
Make the most of your
knowledge base
Don’t set it and forget it – connect your help center with your other customer
service tools to offer a more complete experience across channels.
How to set up your
knowledge base
Getting started with Acquire’s Knowledge Base software is simple.
Customize interface Add different knowledge base groups for different languages.
Import articles Import content from 3rd party platforms or by uploading a CSV file
Create content Click on the new article button to start writing in Acquire’s advanced editor
Add categories Sort your articles into categories to make navigation easier
Grow your knowledge (base)
Interested in knowing more about how to build a knowledge base that works? Read from our blog.
BLOG
How to Create a Knowledge Base: 7 Steps and Examples
Customers love well-written, well-designed knowledge bases. Here's a step-by-step guide to create a knowledge base that meets their requirements and needs.
TEMPLATE
How to Write a Knowledge Base Article [Complete Guide]
To write an effective knowledge base article, you can lean on a template to make the process easier. Here's a template to help you shape your own articles.
BLOG
Knowledge Base 101: The Definitive Guide
There’s so much information spread across so many channels these days that it can often seem overwhelming keeping track.