Knowledge base - Acquire

Empower customers to discover solutions through self-service

Turn your knowledge base into a machine-readable resource easily accessed by your customers.

Thousands of companies of all different sizes are using Acquire to supercharge their customer support.

Overview

How does our Knowledge Base work?

Create, share and organize knowledge. Offer assistance for complex issues without the need of a support agent.

Structure Information

Create help center articles, FAQs, users forums, how-to articles, video tutorials, or anything that improves product adoption.

Categorize

Document Knowledge base content semantically to facilitate easy information retrieval.

Enhance Accessibility

Integrate Knowledge Base into your live chat window, capture requirements, and auto-suggest articles.

Structure Information

Create help center articles, FAQs, users forums, how-to articles, video tutorials, or anything that improves product adoption.

Categorize

Document Knowledge base content semantically to facilitate easy information retrieval.

Enhance Accessibility

Integrate Knowledge Base into your live chat window, capture requirements, and auto-suggest articles.

In-Widget

Integrate your knowledge base and chat widget

Give your website and app visitors access to Information right from the chat window.

Give users the freedom to search for articles and answers.
Let users read articles inside the chat widget.
Provide users the opportunity to give article feedback via emoji.

“We are taking advantage from all the extraordinary tools that Acquire offers. Where not only the number of chats have increased, but also the satisfaction of the client and therefore greater % of closings in sales.”

Deyanira Sosa

Sales Director, Palace Resorts

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Rich Text Editor

Customize content flow in your articles with our rich text editor

Help users understand the logical structure in your knowledge base to navigate through relevant content.

Integrate with Chatbot

Automate support by integrating your chatbot and Knowledge Base

Address customer queries by automatically suggesting relevant Knowledge Base content.

Create an article title and add the desired content.
Let the bot intelligence interpret customer queries.
Auto-generate responses in the form of articles and videos.

Get Started Now

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Knowledge Base Customization

Quick and easy customization

Customize your Knowledge Base for your products and services.

Help Desk features to automate support

Scale support with Acquire’s knowledge base software.

Subcategories
Create meaningful subcategories and embed them into the article. Label and bookmark content to group together related articles.
Assign Tags
Create tags and associate them with keywords to make article searches more efficient.
Create Video Articles
Let users contextually consume short but descriptive video content.
Onboard Effectively
Create 'how to' videos giving instructions for common tasks and troubleshooting when onboarding.
Visual Support
Access the user's current page to give visual instructions and take support to the next level.
Analyse
See which articles are helpful and which are difficult to understand through customer feedback.