Empower customers to discover solution through self-service.
Make your knowledge base a machine-readable resource which can be accessed, retrieved easily by your customer.
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Thousands of companies of all sizes use Acquire to upgrade their customer support
Overview
How does our knowledge base work?
Curate, create and share knowledge in an organized way. Offer assistance on complex issues without involving your support agent.
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Structure information
Create help center articles, FAQs, a user forum, how-to articles, video tutorials, anything that improves product adoption.
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Categorized
Document knowledge base content in a semantic manner, that facilitates easy retrieval of information.
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Enhance accessibility
Integrate knowledge base to your live chat window, capture requirements and auto-suggest articles.
Start Acquire+Zendesk
Identify how many chat conversations converted into sales, sign ups, demos and understand your ROI.
Initiate a Cobrowse Session
Identify how many chat conversations converted into sales, sign ups, demos and understand your ROI.
Start cobrowse with code
Identify how many chat conversations converted into sales, sign ups, demos and understand your ROI.
Integrate into widget
Integrate your knowledge base in your chat widget
Enable your website and app visitors to access information right from the chat window.
- Let the user search for an article or answer.
- Let the user read articles inside the chat widget.
- Let the user give feedback to the article in emoji.
“Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.”
Brad Tharp, Senior Director of Operations
Rich Text Editor
Customize the flow and content of your articles from our rich text editor
Enable users to understand the logical structure of your knowledge base, to help them navigate through relevant content.
Integrate with Chatbot
Automate support system by integrating knowledge base in your chatbot.
Address customer issues and questions by automatically suggesting the relevant knowledge base content.
- Get a title for your article, and add your desired content
- Let the intelligent bot to interpret the customer questions
- Auto-generate response in the form of article, videos
Knowledge Base Customization
Quick and easy customization
Customize your knowledge base according to the type of product and services you deal in.
More
Help Desk features to automate support
Scale support with Acquire’s knowledge base software.
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Subcategories
Create proper subcategories and embed it into the article. Label and bookmark content to group related articles.
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Assign Tags
Create tags that can be associated with keywords and makes it easier to search the articles.
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Create video articles
Let your user consume your content contextually with short and descriptive engaging videos.
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Effective onboard
Create onboarding videos - “how to” videos to give instructions for completing common tasks and troubleshooting.
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Visual support
Take your support to the next level by giving visual instruction to the users by accessing their current page.
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Analyze
Know which articles are proving to be helpful and which ones are difficult to understand with customer feedback.
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