Knowledge base - Acquire

Empower customers to discover solution through self-service.

Make your knowledge base a machine-readable resource which can be accessed, retrieved easily by your customer.

Thousands of companies of all sizes use Acquire to upgrade their customer support

Overview

How does our knowledge base work?

Curate, create and share knowledge in an organized way. Offer assistance on complex issues without involving your support agent.

Structure information

Create help center articles, FAQs, a user forum, how-to articles, video tutorials, anything that improves product adoption.

Categorized

Document knowledge base content in a semantic manner, that facilitates easy retrieval of information.

Enhance accessibility

Integrate knowledge base to your live chat window, capture requirements and auto-suggest articles.

Structure information

Create help center articles, FAQs, a user forum, how-to articles, video tutorials, anything that improves product adoption.

Categorized

Document knowledge base content in a semantic manner, that facilitates easy retrieval of information.

Enhance accessibility

Integrate knowledge base to your live chat window, capture requirements and auto-suggest articles.

Integrate into widget

Integrate your knowledge base in your chat widget

Enable your website and app visitors to access information right from the chat window.

Let the user search for an article or answer.
Let the user read articles inside the chat widget.
Let the user give feedback to the article in emoji.

“We are taking advantage from all the extraordinary tools that Acquire offers. Where not only the number of chats have increased, but also the satisfaction of the client and therefore greater % of closings in sales.”

Deyanira Sosa

Sales Director, Palace Resorts

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Rich Text Editor

Customize the flow and content of your articles from our rich text editor

Enable users to understand the logical structure of your knowledge base, to help them navigate through relevant content.

Integrate with Chatbot

Automate support system by integrating knowledge base in your chatbot.

Address customer issues and questions by automatically suggesting the relevant knowledge base content.

Get a title for your article, and add your desired content
Let the intelligent bot to interpret the customer questions
Auto-generate response in the form of article, videos

Get Started Now

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Knowledge Base Customization

Quick and easy customization

Customize your knowledge base according to the type of product and services you deal in.

Help Desk features to automate support

Scale support with Acquire’s knowledge base software.

Subcategories

Create proper subcategories and embed it into the article. Label and bookmark content to group related articles.
Assign Tags

Create tags that can be associated with keywords and makes it easier to search the articles.
Create video articles

Let your user consume your content contextually with short and descriptive engaging videos.
Effective onboard

Create onboarding videos - “how to” videos to give instructions for completing common tasks and troubleshooting.
Visual support

Take your support to the next level by giving visual instruction to the users by accessing their current page.
Analyze

Know which articles are proving to be helpful and which ones are difficult to understand with customer feedback.