Acquire
acquire-knowledge-base-hero-left

Empower customers to discover solution through self-service.

Make your knowledge base a machine-readable resource which can be accessed, retrieved easily by your customer.

Sign up for a free 14-day trial (no credit card required!)

acquire-knowledge-base-hero-right
Thousands of companies of all sizes use Acquire to upgrade their customer support
happy-clients-for-mobile
Start Acquire+Zendesk

Identify how many chat conversations converted into sales, sign ups, demos and understand your ROI.

Initiate a Cobrowse Session

Identify how many chat conversations converted into sales, sign ups, demos and understand your ROI.

Start cobrowse with code

Identify how many chat conversations converted into sales, sign ups, demos and understand your ROI.

Integrate into widget

Integrate your knowledge base in your chat widget

Enable your website and app visitors to access information right from the chat window.

  • Let the user search for an article or answer.
  • Let the user read articles inside the chat widget.
  • Let the user give feedback to the article in emoji.

“Acquire’s customer support tools helped us qualify issues faster, provide more efficient help and reduce resolution time.”

Brad Tharp
Brad Tharp, Senior Director of Operations
elevate
Acquire-Knowledge-base-widget-integration
text-editor

Rich Text Editor

Customize the flow and content of your articles from our rich text editor

Enable users to understand the logical structure of your knowledge base, to help them navigate through relevant content.

Integrate with Chatbot

Automate support system by integrating knowledge base in your chatbot.

Address customer issues and questions by automatically suggesting the relevant knowledge base content.

  • Get a title for your article, and add your desired content
  • Let the intelligent bot to interpret the customer questions
  • Auto-generate response in the form of article, videos
Get Started Now
Acquire-Knowledge-base-Chatbot-integrations@2x

Knowledge Base Customization

Quick and easy customization

Customize your knowledge base according to the type of product and services you deal in.

acquire-knowledge-base@2x

More

Help Desk features to automate support

Scale support with Acquire’s knowledge base software.

  • subcategories1

    Subcategories

    Create proper subcategories and embed it into the article. Label and bookmark content to group related articles.

  • assign-tags

    Assign Tags

    Create tags that can be associated with keywords and makes it easier to search the articles.

  • create-video-articles

    Create video articles

    Let your user consume your content contextually with short and descriptive engaging videos.

  • effective-onboard

    Effective onboard

    Create onboarding videos - “how to” videos to give instructions for completing common tasks and troubleshooting.

  • visual-support1

    Visual support

    Take your support to the next level by giving visual instruction to the users by accessing their current page.

  • analyze

    Analyze

    Know which articles are proving to be helpful and which ones are difficult to understand with customer feedback.

Ready to make your
sales and support team more productive?

Signup for a FREE 14 day trial today or request a demo

Get Started Now Book a demo
Acquire recognized in Live Chat based on user reviews Acquire Recognized as High Performer in Spring 2019 on G2 Crowd