Integrating ZohoSupport will provide smooth flow of information improving support capability also will Attach chats transcripts to your ZOHO contacts & tickets.
Zoho Desk integration
Zoho Desk offers a number of add-ons and integrations to help you expand the capabilities of your help desk .keep your contacts up to date, and create tickets, with these integrations. Zoho CRM integration guide
In the Acquire panel https://app.acquire.io, go to Settings > Integrations and click on the to configured with Zoho desk.
Add correct details here :
Get you AUTHTOKEN or API key, please click this URL with your Zoho account mail and password :
Go to Zoho desk panel setting icon > personal settings > Departments
For portal name: Goto Organization > rebranding and copy highlighted a portal name
Return to your Acquire panel and go to the Zoho Desk in the Integrations section. Provide your portal, department, and the API key from above into the configuration settings and click the connect button to configure.
Zoho desk directly from Acquire panel, click on synchronize Zoho desk Integration button during a chat
When you send a transcript to Zoho desk, you can see it both in the Home and Tickets and visitor add a customer, check views:
After successfully saved script into your panel. you can start working with Acquire Live Chat.
If you are experiencing any trouble with this integration, please contact us via Acquire or at firstname.lastname@example.org