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Zoho Support

Zoho Support

Help Desk

Features with Acquire

Integrating ZohoSupport will provide smooth flow of information improving support capability also will Attach chats transcripts to your ZOHO contacts & tickets.

  1. It helps sales team maintaining smooth customer relations by keeping track of them.
  2. Chat notes and transcripts are added to CRM with the contact information.
  3. Get information about the web visitors which is pulled from the CRM automatically.
  4. Contact lead and potential information is directly accessed from the CRM.

Zoho Desk integration

Zoho Desk offers a number of add-ons and integrations to help you expand the capabilities of your help desk .keep your contacts up to date, and create tickets, with these integrations. Zoho CRM integration guide

Step 1. Configured with Zoho:

In the Acquire panel https://app.acquire.io, go to Settings > Integrations and click on the to configured with Zoho desk.

 

Add  correct details here :

 

Step 2. Create API Key :

Get you AUTHTOKEN or API key, please click this URL with your Zoho account mail and password :
https://accounts.zoho.com/apiauthtoken/nb/create?SCOPE=ZohoSUPPORT/crmapi&EMAIL_ID=YOUR_EMAIL&PASSWORD=YOUR_PASSWORD

 

Step 3. Create Portal and Department Name

Go to Zoho desk panel setting icon > personal settings > Departments

 

 

 

For portal name: Goto Organization > rebranding and copy highlighted a portal name

 

 

 

 

Return to your Acquire panel and go to the Zoho Desk in the Integrations section. Provide your portal, department, and the API key from above into the configuration settings and click the connect button to configure.

 

Step 4. Create Tickets

Zoho desk directly from Acquire panel, click on synchronize Zoho desk Integration button during a chat

 

When you send a transcript to Zoho desk, you can see it both in the Home and Tickets and visitor add a customer, check views:

 

After successfully saved script into your panel. you can start working with Acquire Live Chat.

If you are experiencing any trouble with this integration, please contact us via Acquire or at hello@acquire.io