Cobrowsing - Interact with
your customers' web screen
in real-time
No unnecessary downloads or barriers between your
team and customers
2-minutes easy set-up | No credit card required
Thousands of companies of all sizes use Acquire to upgrade their customer support
Conversational Support
Level up your business with Cobrowsing
Acquire cobrowse improves support, drives sales, and creates a better experience for customers
Support
View your customers screen and understand customer support issues instantly - take action on the screen to resolve them in one session.
Onboard
Improve product adoption through an interactive walkthrough of product demos. Address 80% of queries during the first contact.
Call Center
Apply access code to take a look at caller's screen. Expedite resolution by letting the agents see exactly where the customer is stuck.
Cobrowsing in Action
How does Cobrowsing work?
Provide interactive support to customers right on their web and mobile app. Share screens,
give visual cues and navigate across customers browsers.
Integrate cobrowse software
Integrate cobrowsing tool with your live chat and phone system,
to offer interactive support on customers devices.
Give visual instructions
Take control over customers tab, circle around a button and point
out next step, scroll, click on a customer’s screen.
Take action on behalf of the customer
Navigate across the shared page, input data and virtually assist the
customer through complicated processes.
Navigate to a different URL
Use your mouse to navigate to a different URL from the customer's tab.
Highlight key elements of the web resources to make your point.
Cobrowsing in Action
How does Cobrowsing work?
Provide interactive support to customers right on their web and mobile app. Share screens,
give visual cues and navigate across customers browsers.
Integrate cobrowse software
Integrate cobrowsing tool with your live chat and phone system,
to offer interactive support on customers devices.
Give visual instructions
Take control over customers tab, circle around a button and point
out next step, scroll, click on a customer’s screen.
Take action on behalf of the customer
Navigate across the shared page, input data and virtually assist the
customer through complicated processes.
Navigate to a different URL
Use your mouse to navigate to a different URL from the customer's tab.
Highlight key elements of the web resources to make your point.
For Teams
Introducing Cobrowsing for your sales and support team.
Improve first contact resolution, reduce friction in the sales cycle, track agents performance, and set better standards for customer support.
For Teams
Introducing Cobrowsing for your sales and support team.
Improve first contact resolution, reduce friction in the sales cycle, track agents performance, and set better standards for customer support.
On chat Cobrowsing
Deliver effective support during a live chat session with visual engagement tools like cobrowsing and video chat.
On phone Cobrowsing
Instantly see the callers screen and see where they are stuck by entering their details or asking their unique pin number.
Contact base Cobrowsing
Acquire assign unique code identification to every registered user, to help you initiate a cobrowse from the dashboard.
Due to the increasing level and complexity of functionality provided within our application and larger numbers of visitors we integrated the chat and cobrowsing functionality provided by Acquire.
Simon McConnell, @ UK Government
Ensure painless customer communication with
cobrowsing
No download required, supports all browsers, devices and platforms.
Start your free trial now
For Engagement
Best Cobrowsing software for real-time collaboration
Unlike screen sharing, cobrowsing enables collaborative browsing - helping agents and customers to work on the same resource page.
For Engagement
Best Cobrowsing software for real-time collaboration
Unlike screen sharing, cobrowsing enables collaborative browsing - helping agents and customers to work on the same resource page.
Session Record
Securely record all cobrowsing interactions and messages sent between customers and your agent for reference.
Cobrowse with Video Call
Have a face-to-face interaction with your customer while sharing documents and accessing online resources.
Touch-point engagement
Cobrowse session can be initiated from any third party platforms, across mobile apps and websites.
Identity Cobrowsing
Start with Acquire identity cobrowse to delight your clients
Identity Cobrowsing makes it super easy for your enterprise client to cobrowse with their users.
Start a co-browse session
Start the session from our intuitive dashboard, access customer profile, past conversation for better context.
Dedicated unique code
Initiate a cobrowse session from the Acquire dashboard just by referring to their unique code or name.
Secure Cobrowsing feature
Acquire offers a secure, complaint based
cobrowsing solution
Let the agent see only what customers want to show.
Secure Cobrowsing feature
Acquire offers a secure, complaint based
Cobrowsing solution
Let the agent see only what customers want to show.
Data Masking
Restrict agent access over confidential data. Mask specific elements of the shared resource.
Encryption
Ensure end-to-end encryption of data shared during the cobrowse session. No need for third-party code.
Compliance
Acquire meets every security compliance. The shared web sessions are operated only on a single browser tab.
Mobile SDK
Setup Acquire Cobrowse in your
own mobile application
Acquire’s cobrowsing solution is the first to help teams interact with customer screens
on mobile apps — in real time, too!
Cobrowsing in Native Apps
Provide interactive remote access of your product to your In-app visitors and users, on iOS and Android app across different touch points.
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Cobrowsing in cross-platform
Select the customers from Acquire’s dashboard to initiate a cobrowse session on your third-party apps. No third-party installs.
Comprehensive feature list
Access every Cobrowsing feature that desktop offers in your mobile app - type in, mask data, draw, change tab URL - to quickly convert.
More
Manage web and In-app engagement
with cobrowsing software.
Other Cobrowsing benefits to spice up your day to day customer communication.
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No Download
Sessions can be initiated in one click simply by sharing an access code. No need to download any external resources.
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No Installation
No need to install any third-party app. Cobrowsing sessions can seamlessly be conducted across the platform.
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No Plugin
No need to integrate any third-party plugins. Initiate a session on any customer device - including mobile app.
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Reduce handle time
Reduce handle-time by 60%. Troubleshoot issues and address complex queries by taking things into your own hands.
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Personalized every move
Track Android user journey and identify the points of friction. Offer face-to-face conversations at every critical stage.
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Empowers agents
Lessen the burden on agents by reducing communication barriers and interaction back-and-forth with interactive sessions.
Ready to make your
sales and support team more productive?
Signup for a FREE 14 day trial today or request a demo
Get Started Now Book a Demo
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