COBROWSE
Faster resolutions in real time with cobrowse
Point, click and annotate anywhere on your customers’ desktop or mobile app for a more connected support experience — no additional downloads or engineering support necessary.
Trusted by thousands of
customers worldwide
A more collaborative support experience
The ability to view and interact with visitors’ desktop or mobile app screen empowers agents to deliver more efficient, connected experiences. Use cobrowse to walk customers through resolutions in real time, reduce frustration, boost loyalty, and improve overall customer and agent satisfaction.
Improve support and customer service
See what your customers see for more contextual conversations. Bring product demos to life, help with product selection or assist with applications and order forms.
Safe and secure conversations
Acquire’s cobrowsing tools meet key data and security regulations. Mask specific elements of a page and hide sensitive information like credit card or social security numbers.
Meet customers where they are
Whether a customer reaches out via chat, SMS, mobile app, or desktop, starting a cobrowse session is only a click away. Cobrowse also works across multiple web pages on the same domain.
Measurable ROI
Quickly resolve customer issues, reduce handle time, improve first-call resolution, and watch your CSAT rise
No coding required
Unlike screen share, cobrowse enables a two-way, browser-based conversation without the need for engineering support, additional software, or downloads.
Consolidate your customer service
Streamline conversations and workflows even further by combining cobrowse with chatbots, voice, video, and live chat to give customers the freedom to choose how they want to connect.
VISUAL ENGAGEMENT SOFTWARE How is cobrowsing different
from screen share?
Both tools are used by customer service teams to share web pages and guide customers, but cobrowse is superior in a few key ways.
It’s faster Launch in a few clicks, instead of wasting precious time navigating off-page to set up screen share.
It’s safer Agents see only the page they're permitted to – and no other tabs, pages, and apps, unlike screen sharing.
It’s a better user experienceNo download means sessions can be immediately initiated in-chat or by calling your team with a unique code.
It’s part of an engagement platform Acquire is integrated with your other customer communication tools, making it easy to navigate between them.