Acquire
Acquire Cobrowse

Cobrowsing - Interact with
your customers' web screen
in real-time

No unnecessary downloads or barriers between your
team and customers

2-minutes easy set-up | No credit card required

Acquire cobrowse
Thousands of companies of all sizes use Acquire to upgrade their customer support
clients

Conversational Support

Level up your business with Cobrowsing

Acquire cobrowse improves support, drives sales, and creates a better experience for customers

Support
Support

View your customers screen and understand customer support issues instantly - take action on the screen to resolve them in one session.

Onboard
Onboard

Improve product adoption through an interactive walkthrough of product demos. Address 80% of queries during the first contact.

Call Center
Call Center

Apply access code to take a look at caller's screen. Expedite resolution by letting the agents see exactly where the customer is stuck.

Cobrowsing in Action

How does Cobrowsing work?

Provide interactive support to customers right on their web and mobile app. Share screens,
give visual cues and navigate across customers browsers.

Get started with Acquire Cobrowse
Integrate cobrowse software

Integrate cobrowsing tool with your live chat and phone system,
to offer interactive support on customers devices.

How to draw line in Acquire cobrowse
Give visual instructions

Take control over customers tab, circle around a button and point
out next step, scroll, click on a customer’s screen.

Acquire cobrowse session
Take action on behalf of the customer

Navigate across the shared page, input data and virtually assist the
customer through complicated processes.

Acquire cobrowse session
Navigate to a different URL

Use your mouse to navigate to a different URL from the customer's tab.
Highlight key elements of the web resources to make your point.

Cobrowsing in Action

How does Cobrowsing work?

Provide interactive support to customers right on their web and mobile app. Share screens,
give visual cues and navigate across customers browsers.

Integrate cobrowse software

Integrate cobrowsing tool with your live chat and phone system,
to offer interactive support on customers devices.

Get started with Acquire Cobrowse
Give visual instructions

Take control over customers tab, circle around a button and point
out next step, scroll, click on a customer’s screen.

How to draw line in Acquire cobrowse
Take action on behalf of the customer

Navigate across the shared page, input data and virtually assist the
customer through complicated processes.

Acquire cobrowse session
Navigate to a different URL

Use your mouse to navigate to a different URL from the customer's tab.
Highlight key elements of the web resources to make your point.

Acquire cobrowse session

For Teams

Introducing Cobrowsing for your sales and support team.

Improve first contact resolution, reduce friction in the sales cycle, track agents performance, and set better standards for customer support.

On chat Cobrowsing

Deliver effective support during a live chat session with visual engagement tools like cobrowsing and video chat.

On phone Cobrowsing

Instantly see the callers screen and see where they are stuck by entering their details or asking for a unique pin number.

Contact base Cobrowsing

Acquire assigns a unique identification code to user, allowing you to initiate a cobrowse session from the dashboard.

For Teams

Introducing Cobrowsing for your sales and support team.

Improve first contact resolution, reduce friction in the sales cycle, track agents performance, and set better standards for customer support.

On chat Cobrowsing

Deliver effective support during a live chat session with visual engagement tools like cobrowsing and video chat.

Start Acquire cobrowse with chat
On phone Cobrowsing

Instantly see the callers screen and see where they are stuck by entering their details or asking their unique pin number.

Start Acquire cobrowse with phone
Contact base Cobrowsing

Acquire assign unique code identification to every registered user, to help you initiate a cobrowse from the dashboard.

Start Acquire cobrowse with registered users
gov-uk

Due to the increasing level and complexity of functionality provided within our application and larger numbers of visitors we integrated the chat and cobrowsing functionality provided by Acquire.

Simon McConnell, @ UK Government

Ensure painless customer communication with
cobrowsing

No download required, supports all browsers, devices and platforms.

Start your free trial now

For Engagement

Best Cobrowsing software for real-time collaboration

Unlike screen sharing, cobrowsing enables collaborative browsing - helping agents and customers to work on the same resource page.

Session Record

Securely record all cobrowsing interactions and messages sent between customers and your agent for reference.

Cobrowse with Video Call

Have a face-to-face interaction with your customer while sharing documents and accessing online resources.

Touch-point engagement

Cobrowse session can be initiated from any third party platforms, across mobile apps and websites.

For Engagement

Best Cobrowsing software for real-time collaboration

Unlike screen sharing, cobrowsing enables collaborative browsing - helping agents and customers to work on the same resource page.

Session Record

Securely record all cobrowsing interactions and messages sent between customers and your agent for reference.

Acquire cobrowse recording
Cobrowse with Video Call

Have a face-to-face interaction with your customer while sharing documents and accessing online resources.

Acquire cobrowse with video chat
Touch-point engagement

Cobrowse session can be initiated from any third party platforms, across mobile apps and websites.

Acquire cobrowse single touch point

Identity Cobrowsing

Start with Acquire identity cobrowse to delight your clients

Identity Cobrowsing makes it super easy for your enterprise client to cobrowse with their users.

Acquire cobrowse feature
Start a co-browse session

Start the session from our intuitive dashboard, access customer profile, past conversation for better context.

2
Dedicated unique code

Initiate a cobrowse session from the Acquire dashboard just by referring to their unique code or name.

1

Secure Cobrowsing feature

Acquire offers a secure, complaint based
cobrowsing solution

Let the agent see only what customers want to show.

Bitmap
Data Masking

Restrict agent access over confidential data. Mask specific elements of the shared resource.

Encryption

Ensure end-to-end encryption of data shared during the cobrowse session. No need for third-party code.

Compliance

Acquire meets every security compliance. The shared web sessions are operated only on a single browser tab.

Secure Cobrowsing feature

Acquire offers a secure, complaint based
Cobrowsing solution

Let the agent see only what customers want to show.

Bitmap
Data Masking

Restrict agent access over confidential data. Mask specific elements of the shared resource.

Acquire data masking
Encryption

Ensure end-to-end encryption of data shared during the cobrowse session. No need for third-party code.

Acquire data encryption
Compliance

Acquire meets every security compliance. The shared web sessions are operated only on a single browser tab.

Acquire complaince with security

Mobile SDK

Setup Acquire Cobrowse in your
own mobile application

Acquire’s cobrowsing solution is the first to help teams interact with customer screens
on mobile apps — in real time, too!

  • Cobrowsing in Native Apps

    Provide interactive remote access of your product to your In-app visitors and users, on iOS and Android app across different touch points.

  • Acquire cobrowse in cross platforms

    Cobrowsing in cross-platform

    Select the customers from Acquire’s dashboard to initiate a cobrowse session on your third-party apps. No third-party installs.

  • Comprehensive feature list

    Access every Cobrowsing feature that desktop offers in your mobile app - type in, mask data, draw, change tab URL - to quickly convert.

More

Manage web and In-app engagement
with cobrowsing software.

Other Cobrowsing benefits to spice up your day to day customer communication.

  • No Download

    No Download

    Sessions can be initiated in one click simply by sharing an access code. No need to download any external resources.

  • No Installation

    No Installation

    No need to install any third-party app. Cobrowsing sessions can seamlessly be conducted across the platform.

  • No Plugin

    No Plugin

    No need to integrate any third-party plugins. Initiate a session on any customer device - including mobile app.

  • Reduce handle time

    Reduce handle time

    Reduce handle-time by 60%. Troubleshoot issues and address complex queries by taking things into your own hands.

  • Personalized every move

    Personalized every move

    Track Android user journey and identify the points of friction. Offer face-to-face conversations at every critical stage.

  • Empowers agents

    Empowers agents

    Lessen the burden on agents by reducing communication barriers and interaction back-and-forth with interactive sessions.

Ready to make your
sales and support team more productive?

Signup for a FREE 14 day trial today or request a demo

Get Started Now Book a Demo
Acquire recognized in Live Chat based on user reviews Acquire Recognized as High Performer in Spring 2019 on G2 Crowd
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