Announcing: Our Shopify integration is available now!
Our Shopify integration is available now!
Learn More
Announcing: Our Shopify integration is available now!
Our Shopify integration is available now!
Learn MoreView and interact with your customers’ browsers when they get stuck. Guide the way with visual cues using Acquire Cobrowse.
Book a Demo
Acquire Cobrowse enables two-way browser-based interaction, with no downloads required for customers. Point, click,
and annotate your customer’s screen with their permission, anywhere on your website or mobile apps.
Open the door to more business and satisfy your customers at scale with cobrowsing.
decrease in time taken
to open online accounts.
of common inquiries
resolved
average customer
satisfaction
Create more real time digital customer experiences without sacrificing data security standards.
Let agents see only what customers want to show. Mask specific elements of a page, like credit card input fields. Acquire meets all major data and security regulations.
Increase conversion rates and overall satisfaction by pairing cobrowsing with live chat or video chat to create a richer customer experience.
Elevate your online support and sales with mobile-friendly cobrowsing software.
Make it easy for customers to follow along. Use highlighter and marker tools to point customers in the right direction.
Help your customers get unstuck with mobile cobrowsing in-app on iOS and Android. Acquire is the only solution that provides a mobile SDK.
Cobrowsing helps us guide customers through our applications. If they run into tech problems, we can see them with co-browsing and help remediate them..
Use cobrowse to reduce handle time, improve first-time resolution,
increase online conversions, and improve customer satisfaction.
Save customers from explaining the problem and spend time solving it instead.
Proactively fight churn with an onboarding process enhanced by cobrowsing.
Record cobrowse sessions and share them with development teams to improve UX.
Reduce frustration by taking over for your customers when they get stuck.
Dive deep into how to use specific features and tools on-screen.
Choose from a range of cobrowse modes and whitelist domains to enable multi-tab support.
Unlike screen share, cobrowse is browser-based and doesn’t require customers to download anything.
Choose from a range of ways to cobrowse with users, including by phone, in silent mode, and more.
Cobrowse beyond one website. Whitelist multiple domains to enable customers to navigate freely.
Bring the power of visual engagement on-screen to your
Salesforce customer database.
Connect with us on the AppExchange to initiate no-download, permission-based cobrowsing.
Read more
Need to resolve issues on-screen while chatting in Salesforce Live Agent? Turn on the Aquire Cobrowse integration.
Amplify your customer service with Acquire Cobrowse technology, right within Salesforce Service Cloud.
Both tools are used by customer service teams to share web pages and
guide customers, but cobrowse is superior in a few key ways.
Launch in a few clicks, instead of wasting precious time navigating off-page to set up screen share.
Agents see only the page they're permitted to – no other tabs, pages, and apps, unlike screen sharing.
No download means sessions can be immediately initiated in-chat or by calling your team with a unique code.
Acquire is integrated with your other customer communication tools, making it easy to navigate between them.
Improve customer experience with Acquire Cobrowse software.
Learn how Acquire improves support and
increases sales
