COBROWSING TECHNOLOGY Cobrowse your way to better digital experiences
View and interact with your customers’ browsers when they get stuck. Show and tell at its finest.
Trusted by hundreds of
companies across the world
WHAT IS COBROWSING? Troubleshoot collaboratively on-screen
Acquire Cobrowse enables two-way browser-based interaction, with no downloads required for customers. Easily initiate a cobrowse session to point, click, and annotate your customer’s screen with their permission, anywhere on your website or mobile apps.
Oh, the places you’ll grow
Open the door to more business and satisfy your customers
at scale with cobrowsing solutions.
Companies decrease the time they spend helping customers open online accounts by 66%.
Teams resolved 61% of common inquiries online with cobrowsing for customer support.
The average customer satisfaction rating is 4.1 stars on interactions involving cobrowse.
COBROWSE SOFTWARE FOR BUSINESS Secure and engaging
Create more real time digital customer experiences without sacrificing data security standards.
Control what is shared Let live agents see only what customers want to show. Mask specific elements of a page, like credit card input fields. Acquire’s browsing tools meet all major data and security regulations.
Combine tools for maximum engagement Increase conversion rates and overall satisfaction by pairing collaborative browsing with live chat or video chat to create a richer customer experience.
COLLABORATIVE BROWSING Easy to use for agents and customers
Elevate your online support and sales with mobile-friendly cobrowsing software.
Visually guide the way No downloads or complex setup required from customers. Make it easy for them to get unstuck by using highlighter and marker tools.
Support your customers entirely on mobile Help your customers on the go with mobile cobrowsing in-app on iOS and Android. Acquire is the only solution that provides a mobile SDK for shared browsing and more.
WHY COBROWSING? Enjoy the benefits of cobrowsing
Use cobrowse to reduce handle time, improve first-call resolution, increase online conversions, and improve customer satisfaction.
Save customers from explaining the problem and spend time solving it instead.
Proactively support customers with cobrowse in your product, app, or platform
Reduce frustration by taking over for your customers when they get stuck.
Choose from a range of ways to cobrowse, including by phone, in silent mode, and more.
Unlike screen share, cobrowse is browser-based and doesn’t require customers to download anything.
Cobrowse beyond one website. Whitelist multiple domains to enable customers to navigate freely.
Go beyond cobrowsing
Communication comes alive when cobrowsing is paired with live chat, video chat, and phone – in a full customer experience platform.
Cobrowse for
customer support
See what your customers see so you can better respond to issues. Support customers through a range of processes and personalize the support experience based on your customer’s situation.
Cobrowse
for sales
Bring product demos and sales presentations to life. Decrease cart abandonment by helping customers with product selection and assisting with order forms.
VISUAL ENGAGEMENT SOFTWARE How is cobrowsing different
from screen share?
Both tools are used by customer service teams to share web pages and guide customers, but cobrowse is superior in a few key ways.
It’s faster Save customers from explaining the problem and spend time solving it instead.
It’s saferAgents see only the page they're permitted to – and no other tabs, pages, and apps, unlike screen sharing.
It’s a better user experienceNo download means sessions can be immediately initiated in-chat or by calling your team with a unique code.
It’s part of an engagement platformAcquire is integrated with your other customer communication tools, making it easy to navigate between them.
Level up your customer
experience with cobrowsing
Need to see it to believe it? Let us show you how cobrowsing powers online support.