The ability to view and interact with visitors’ desktop or mobile app screen empowers agents to deliver more efficient, connected experiences. Use cobrowse to walk customers through resolutions in real time, reduce frustration, boost loyalty, and improve overall customer and agent satisfaction.
See what your customers see for more contextual conversations. Bring product demos to life, help with product selection or assist with applications and order forms.
Acquire’s cobrowsing tools meet key data and security regulations. Mask specific elements of a page and hide sensitive information like credit card or social security numbers.
Whether a customer reaches out via chat, SMS, mobile app, or desktop, starting a cobrowse session is only a click away. Cobrowse also works across multiple web pages on the same domain.
Quickly resolve customer issues, reduce handle time, improve first-call resolution, and watch your CSAT rise
Unlike screen share, cobrowse enables a two-way, browser-based conversation without the need for engineering support, additional software, or downloads.
Streamline conversations and workflows even further by combining cobrowse with chatbots, voice, video, and live chat to give customers the freedom to choose how they want to connect.