Workflows
Solve customer problems with skill-based routing workflows.
Build workflows that provide customer information across your tech stack to drive efficiency from prioritization, queue management, and self-servicing while providing customer context to agents.
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Dynamic prioritization & intelligent routing
Dynamic queues continually change the order depending on the workflow rules set. Use customer data to determine needed omnichannel skill-based routing rules, prioritization and any SLA rules application.
Create workflows based on
Priority
Custom Attributes
Location-Based
Skills
Keywords
Custom URl
