Unlike triggers and automations that exist in legacy systems, business rules allow administrators to customize the Acquire platform without engineering support. Whether you want to assign a chatbot to a specific web page, capture visitor information with a form, or assign an agent to incoming emails, business rules make it easy to build out a repeatable, scalable, and consistent customer experience.
Direct customers to agents, departments, channels, or destinations on your site based on what country they’re in, what language they speak, actions they've taken, URLs they’ve visited, and more.
Apply business rules across all channels—like email, chat, and video—or customize them to be specific to select channels.
Set up rules to collect visitor information and inquiries when your business is closed or agents aren't online and respond to customers when you're ready.
Create complex, custom rules and triggers natively in the Acquire platform with a simple drag-and-drop interface.