Business Rules
Complement your digital channels with sophisticated business rules
Optimize agent time and prioritize customers who meet the criteria and conditions that matter most to your business.
Trusted by thousands of
customers worldwide
More efficient agents and happier customers
Unlike triggers and automations that exist in legacy systems, business rules allow administrators to customize the Acquire platform without engineering support. Whether you want to assign a chatbot to a specific web page, capture visitor information with a form, or assign an agent to incoming emails, business rules make it easy to build out a repeatable, scalable, and consistent customer experience.
Route and enable actions based on behavioral and demographic conditions
Direct customers to agents, departments, channels, or destinations on your site based on what country they’re in, what language they speak, actions they've taken, URLs they’ve visited, and more.
Customize rules by channel
Apply business rules across all channels—like email, chat, and video—or customize them to be specific to select channels.
Provide support during non-working hours
Set up rules to collect visitor information and inquiries when your business is closed or agents aren't online and respond to customers when you're ready.
Build out business rules without coding
Create complex, custom rules and triggers natively in the Acquire platform with a simple drag-and-drop interface.
Analyze this
The look and feel of the chat widget on your site.
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Ready to see our platform in action?
Talk to our team for a personalized demonstration of how Acquire can help you create a better customer and agent experience.