As we gear up for a busy holiday season and get ready to fly headlong into 2022, we’ve dug up some retail customer service statistics to help enhance your customer journeys and boost customer experience in the new year.
These ecommerce retail statistics trends help shine a light on what factors influence whether consumers choose your business, products or services over the competition, and we’re here to break them down for you.
There’s no denying the immense impact customer service experiences have on customer satisfaction and loyalty. Here are some of the most important insights to draw on as you plan your next steps:
Katrina is a New York-based copy and content writer for business and technology companies, specializing in conversation design and chatbot technology, as well as training and professional development topics.