Understand how Acquires live chat analytics is impacting your business and your customers
Measure how happy your customers are, how well your team if performing to how many customers converted as a result of Acquire
With Acquires Live Monitoring dashboard you can see in real-time how the team is performing against set goals
Test and measure your campaigns and see which one of your campaigns worked best with your customers
Get actionable data across all aspects of the business and team and improve productivity and your customers experience
A complete overview to see your team performance across both Sales & Support
Make it easier for customers to tell you about their experience with your team and organization
Understand how your bot is engaging with customers and continuously optimize through analytics
Acquire allows you to see the impact of live chat on the organization and how each team member is contributing
Paul Biancaniello, Kleer.com
They have great features that really allow for better engagement with our customers, other than just text.
Identify how many chat conversations converted into sales, sign ups, demos and understand your ROI.
Understand how your sales team is performing and learn what helps to drive sales.
Know exactly how many leads/prospects were added and get an overview of performance over time.
With goals you can see how the team is performing against business objectives and keep driving forward
Our analytics allow your team to resolve customers issues faster and smarter
Know how quickly your support team is responding to your customers and set average response time goals
Know how to boost team performance with individual agent insights and who are your top performers
With chat tagging, you can understand why your customers are reaching out for support
Get detailed information on emails and campaigns when reaching out to customers
Know exactly how many emails were sent out to customers and how this helps drive traffic.
See which in-app messages work the best with response rates to sent messages.
Measure the results of campaigns and understand which campaigns work best with your customers.
Get an overview of how many conversations your bot is having with customers
Measure how many bot conversation resulted in the customer receiving the correct response
As another member of team, you can see how many customers details were captured and past to your team
Know exactly how many questions the bot is struggling to answer and improve its performance
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