CUSTOMER ENGAGEMENT ANALYTICS
Analyze, improve,
repeat
See how your team and bots are performing. Measure CSAT, investigate what conversations convert, and uncover self-service effectiveness with Acquire customer analytics.
Measure the metrics that matter
Customer service analytics provide valuable insights that help you improve your CSAT and performance. Get
greater visibility into your customer and company data.
Uncover actionable insights with
ease
View key stats for customer engagement, conversations, chatbot deployments, and agent performance in one dashboard.
Build custom reports the
C-suite will love
Create views of what matters most to your business. Custom reports allow you to combine activity metrics with other platform data, revealing valuable insights on what’s working and what’s not.
Improve team performance
Always hit your SLAs and use customer support analytics to identify your best agents and replicate their success across the team.
Understand where your customers are
See activity patterns across hours and locations so you can schedule your team’s availability. Keep leads flowing when you’re offline with chatbots and automations.
Examine email activity
Explore the impact of email service and support. Look at inbound and outbound email volume, response time, and effectiveness.
Learn More
Measure
chatbot
effectiveness
Dive into chatbot analytics and identify opportunities to optimize responses, improve self-service, and increase deflection.
Learn More
Optimize your knowledge base
Learn which articles get the most views, how customers rate your content, and recommended additions to drive self-service.
Analyze this
Interested in knowing more about how customer experience
analytics can help your business? Read from our blog.
BLOG
How Do You Measure Customer Service Performance and Success? With 9 useful KPIs
Measuring customer service is the only way to know what works and what doesn't. See how to track customer satisfaction, retention, conversions, and more.
BLOG
6 Customer Analytics That Support Your Business Decisions
Analyzing customer data helps you understand your audience and make better business decisions. Learn which types of analytics are useful to track and how.
