Be customer
data-driven
Customer engagement starts with knowing your customers. Get complete customer profiles with Acquire Analytics.
You can’t improve what you can’t measure. Get insight into all your digital customer engagement with Acquire Analytics.
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Dive into a heap of useful data to help you and your team improve performance.
Customer engagement starts with knowing your customers. Get complete customer profiles with Acquire Analytics.
From robust chat analytics to chatbot reporting, knowledge base stats, and agent performance, track all aspects of your online customer engagement in one spot.
Use analytics to track your best agents and help lift up the agents who need a little extra help.
Get a better understanding of your busiest hours and make sure you have the right capacity.
Break issues down by priority, set minimum response times, and measure against whether you hit your service level agreements.
Not sure if your bots are helping your customers? See how many questions your bots answer with chatbot analytics.
Analyze how many outgoing and incoming calls and SMS messages your team recieves, along with key metrics like average response time, call time, and more.
Just how effective is your support desk content? Learn which articles your customers most like, and which ones need a little improvement.
Measure the customer service metrics that matter most to you.
Gain insight into your busiest times by day, week, month, and year.
Make your customer support emails more effective.
Track the duration and CSAT of your customer cobrowse sessions.
Categorize live chat issues and analyze top groups.
See which of your internal support content customers like the most.
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Learn how Acquire improves support and
increases sales
