Acquire

Acquire allows you to
make data-driven decisions

Understand how Acquires live chat analytics is impacting
your business and your customers

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Thousands of companies of all sizes use Acquire to upgrade their customer support
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Acquire Analytics

With Acquire Data Analytics You can

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Monitor

With Acquires Live Monitoring dashboard you can see in real-time how the team is performing against set goals

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Measure

Measure how happy your customers are, how well your team is performing to how many customers converted

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Optimize

Test and measure your campaigns and see which one of your campaigns worked best with your customers

Live Chat

How Acquire look like in your website

Group users based on their behavior and engage them by sensing their intention.

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Chat Statistic

Track the no. of answered chats, missed chats, and offline
chats to quantify service level performance.

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Chatbot Metrics

Identify how many chat conversation converted into sign-ups,
co-browse sessions, to track conversion at every stage.

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Customer Metrics

Reduce the number of missed chats by focusing on communication
channels that your customer prefers the most.

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Cobrowse Metrics

Measure how many cobrowse sessions and pages the agent
needs to navigate to solve a customer problem

Live Chat

How Acquire look like in your website

Group users based on their behavior and engage them by sensing their intention.

Chat Statistic

Track the no. of answered chats, missed chats, and offline
chats to quantify service level performance.

acquire-analytics-chat-analytics
Chatbot Metrics

Identify how many chat conversation converted into sign-ups,
co-browse sessions, to track conversion at every stage.

acquire-analytics-chatbot-analytics
Customer Metrics

Reduce the number of missed chats by focusing on communication
channels that your customer prefers the most.

acquire-analytics-customer-analytics
Cobrowse Metrics

Measure how many cobrowse sessions and pages the agent
needs to navigate to solve a customer problem

acquire-co-browse-analytics

For Teams

What acquire can do for my agents & Team

Acquire allows you to see the impact of live chat on the organization and how each team member is contributing

Conversion Rate

Identify how many chat conversations converted into sales, sign-ups, demos and understand your ROI.

Trigger Analytics

Measure trigger performance by tracking open, click and response rate against the set condition.

Visitor Cumulative Data

Track the volume of chat request coming from web pages. Monitor the browsing behavior of your audience.

For Teams

What acquire can do for my agents & Team

Acquire allows you to see the impact of live chat on the organization and how each team member is contributing

Conversion Rate

Identify how many chat conversations converted into sales, sign-ups, demos and understand your ROI.

acquire-analytics-conversion-rate
Trigger Analytics

Measure trigger performance by tracking open, click and response rate against the set condition.

acquire-analytics-trigger-analytics
Visitor Cumulative Data

Track the volume of chat request coming from web pages. Monitor the browsing behavior of your audience.

acquire-analytics-visitor-cumulative-data

Make good decisions from
unexpected sources

Acquire analytics to effectively evalute your efforts

Free Live Chat Trial

Live Monitoring

Monitor in real time with our Live.
Monitoring Functionality

Monitor everything from a single consolidated analytics dashboard.

For Teams

Measure how your Bot is coming along

Your Bot is just like another member of the team who always stays in the office so it’s just as important to measure how its getting along with your customers

Bot Statistics

Know how many conversations your bot can handle and how many of them lead to successful engagement.

Answered Questions

Measure how many bot conversation resulted in the customer receiving the correct response

UnAnswered Questions

Know exactly how many questions the bot is struggling to answer and improve its performance

For Teams

Measure how your Bot is coming along

Your Bot is just like another member of the team who always stays in the office so it’s just as important to measure how its getting along with your customers

Bot Statistics

Know how many conversations your bot can handle and how many of them lead to successful engagement.

acquire-analytics-bot-statistics
Answered Questions

Measure how many bot conversation resulted in the customer receiving the correct response

acquire-analytics-bot-answered-Questions
UnAnswered Questions

Know exactly how many questions the bot is struggling to answer and improve its performance

acquire-analytics-bot-unanswered-questions

More

Other Analytics Features

Record the total number of times a customer takes a particular action, record that
event, and set triggers for the same.

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Customer Satisfaction

Set minimum response and resolution time to track how quickly your support team is able to solve customer issues to satisfy customer need.

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Tag Reporting

Categorize customers issues with tags to know which issues are nagging most of your customers, and fix them to reduce incoming request.

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Conversational Metrics

See how many emails sent out to customers drove traffic. Measure In-app message performance by tracking the click & reply rate.

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VOIP Metrics

Evaluate call center performance by measuring first contact conversion, cost per contact, abandoned call rates to be on the success track.

Ready to make your
sales and support team more productive?

Signup for a FREE 14 day trial today or request a demo

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