Use data to put your
customers first
Learn how to serve your customers better with
insights from chat analytics.
Thousands of companies of all different sizes are using Acquire to supercharge their customer support.
Acquire Analytics
Boost your customer engagement
Monitor
View in real time how your team is performing against set goals using Acquire's Live Monitoring dashboard.
Measure
Measure customer happiness and conversions, along with key chat metrics such as average response time and handle time.
Optimize
Test and report on campaigns and identify which messages were most successful with your prospects and customers.
Live Chat
Don't just track— take action
Group visitors and customers based on their behaviour and engage them with the right offer.
Chat Statistics
Track the number of answered chats, missed chats, and offline
chats to quantify service level performance.
Chatbot Statistics
Understand conversions at all stages. Identify how many chat
conversations lead to cobrowse sessions, sign-ups, and demos.
Customer Statistics
Reduce the number of missed chats by focusing on the
communication channels your customers most use.
Cobrowse Statistics
Measure how many cobrowse sessions and pages it takes
your team to solve a customer problem.
Live Chat
Don't just track— take action
Group visitors and customers based on their behavior and engage them with the right offer.
Chat Statistics
Track the number of answered chats, missed chats, and offline
chats to quantify service level performance.
Chatbot Statistics
Understand conversions at all stages. Identify how many chat
conversations lead to cobrowse sessions, sign-ups, and demos.
Customer Statistics
Reduce the number of missed chats by focusing on the
communication channels your customers most use.
Cobrowse Statistics
Measure how many cobrowse sessions and pages it takes
your team to solve a customer problem.
For Teams
Empower your customer teams with data
See the impact of live chat on your organization and view how each team member contributes.
For Teams
Empower your customer teams with data
See the impact of live chat on your organization and view how each team member contributes.
Conversion Rate
Learn the ROI of your team's efforts by identifying the number of chats that converted into sales, sign-ups, and demos.
Trigger Analytics
Set up chat triggers and measure their performance by tracking open, click, and response rates.
Visitor Cumulative Data
Understand your online support needs by tracking the volume of chat requests coming from your web pages.
Make customer-focused
decisions with data
Measure and optimize your team's performance with Acquire Analytics
Get StartedLive Monitoring
A real time view of all your key metrics
Monitor your team's performance with a single, consolidated analytics dashboard
For Teams
Measure your chatbot performance
Your chatbots are part of your team, too. Use data to improve their performance and more effectively serve your visitors and customers.
For Teams
Measure your chatbot performance
Your chatbots are part of your team, too. Use data to improve their performance and more effectively serve your visitors and customers.
Bot Statistics
Know how many conversations your bots handle and learn how many chats result in successful engagement.
Answered Questions
Measure how many bot conversations end with your customers or visitors receiving the correct response.
Unaswered Questions
Identify exactly how many questions your bots struggle to answer and improve their performance.
More
Analytics beyond online chat
Categorize support issues, track customer satisfaction, and understand your call center metrics.
Customer Satisfaction
Set minimum response and resolution times to track how quickly your support team solves customer
issues.
Tag Reporting
Label customer issues with tags to know which issues nag most of your customers. Proactively fix them to reduce incoming requests.
Conversational Metrics
See how many emails sent out to customers drove traffic. Measure in-app message performance by tracking click and reply rates.
VOIP Metrics
Set your call center up for success by measuring and optimizing first-contact conversion, cost per contact, and abandoned call rates.
Ready to make your
sales and support team more productive?
Sign up today or request a demo
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