Acquire
  

Use data to put your
customers first

Learn how to serve your customers better with
insights from chat analytics.

Thousands of companies of all different sizes are using Acquire to supercharge their customer support.
happy-clients-for-mobile

Acquire Analytics

Boost your customer engagement

acquire-analytics-monitor
Monitor

View in real time how your team is performing against set goals using Acquire's Live Monitoring dashboard.

acquire-analytics-measure
Measure

Measure customer happiness and conversions, along with key chat metrics such as average response time and handle time.

acquire-analytics-optimize
Optimize

Test and report on campaigns and identify which messages were most successful with your prospects and customers.

Live Chat

Don't just track— take action

Group visitors and customers based on their behaviour and engage them with the right offer.

acquire-analytics-chat-analytics
Chat Statistics

Track the number of answered chats, missed chats, and offline
chats to quantify service level performance.

acquire-analytics-chatbot-analytics
Chatbot Statistics

Understand conversions at all stages. Identify how many chat
conversations lead to cobrowse sessions, sign-ups, and demos.

acquire-analytics-customer-analytics
Customer Statistics

Reduce the number of missed chats by focusing on the
communication channels your customers most use.

acquire-co-browse-analytics
Cobrowse Statistics

Measure how many cobrowse sessions and pages it takes
your team to solve a customer problem.

Live Chat

Don't just track— take action

Group visitors and customers based on their behavior and engage them with the right offer.

Chat Statistics

Track the number of answered chats, missed chats, and offline
chats to quantify service level performance.

acquire-analytics-chat-analytics
Chatbot Statistics

Understand conversions at all stages. Identify how many chat
conversations lead to cobrowse sessions, sign-ups, and demos.

acquire-analytics-chatbot-analytics
Customer Statistics

Reduce the number of missed chats by focusing on the
communication channels your customers most use.

acquire-analytics-customer-analytics
Cobrowse Statistics

Measure how many cobrowse sessions and pages it takes
your team to solve a customer problem.

acquire-co-browse-analytics

For Teams

Empower your customer teams with data

See the impact of live chat on your organization and view how each team member contributes.

Conversion Rate

Learn the ROI of your team's efforts by identifying the number of chats that converted into sales, sign-ups, and demos.

Trigger Analytics

Set up chat triggers and measure their performance by tracking open, click, and response rates.

Visitor Cumulative Data

Understand your online support needs by tracking the volume of chat requests coming from your web pages.

For Teams

Empower your customer teams with data

See the impact of live chat on your organization and view how each team member contributes.

Conversion Rate

Learn the ROI of your team's efforts by identifying the number of chats that converted into sales, sign-ups, and demos.

acquire-analytics-conversion-rate
Trigger Analytics

Set up chat triggers and measure their performance by tracking open, click, and response rates.

acquire-analytics-trigger-analytics
Visitor Cumulative Data

Understand your online support needs by tracking the volume of chat requests coming from your web pages.

acquire-analytics-visitor-cumulative-data

Make customer-focused
decisions with data

Measure and optimize your team's performance with Acquire Analytics

Get Started

Live Monitoring

A real time view of all your key metrics

Monitor your team's performance with a single, consolidated analytics dashboard

acquire.io-analytics-live-monitoring@3x

For Teams

Measure your chatbot performance

Your chatbots are part of your team, too. Use data to improve their performance and more effectively serve your visitors and customers.

Bot Statistics

Know how many conversations your bots handle and learn how many chats result in successful engagement.

Answered Questions

Measure how many bot conversations end with your customers or visitors receiving the correct response.

Unanswered Questions

Identify exactly how many questions your bots struggle to answer and improve their performance.

For Teams

Measure your chatbot performance

Your chatbots are part of your team, too. Use data to improve their performance and more effectively serve your visitors and customers.

Bot Statistics

Know how many conversations your bots handle and learn how many chats result in successful engagement.

acquire-analytics-bot-statistics
Answered Questions

Measure how many bot conversations end with your customers or visitors receiving the correct response.

acquire-analytics-bot-answered-Questions
Unaswered Questions

Identify exactly how many questions your bots struggle to answer and improve their performance.

acquire-analytics-bot-unanswered-questions

More

Analytics beyond online chat

Categorize support issues, track customer satisfaction, and understand your call center metrics.

acquire-analytics-customer-satisfaction
Customer Satisfaction

Set minimum response and resolution times to track how quickly your support team solves customer
issues.

acquire-analytics-tag-reporting
Tag Reporting

Label customer issues with tags to know which issues nag most of your customers. Proactively fix them to reduce incoming requests.

acquire-analytics-communication-statistics-email-in-app
Conversational Metrics

See how many emails sent out to customers drove traffic. Measure in-app message performance by tracking click and reply rates.

acquire-analytics-voip-call-statistics
VOIP Metrics

Set your call center up for success by measuring and optimizing first-contact conversion, cost per contact, and abandoned call rates.

Ready to make your
sales and support team more productive?

Sign up today or request a demo

Get Started Now Book a demo
[if lte IE 8]
[if lte IE 8]