Acquire allows you to make data driven decisions
Understand how Acquires live chat analytics is impacting your business and your customers
Measure
Measure how happy your customers are, how well your team if performing to how many customers converted as a result of Acquire
Monitor
With Acquires Live Monitoring dashboard you can see in real-time how the team is performing against set goals
Optimize
Test and measure your campaigns and see which one of your campaigns worked best with your customers
Make insightful decisions
Get actionable data across all aspects of the business and team and improve productivity and your customers experience
Sales and Support
A complete overview to see your team performance across both Sales & Support
Customer Experience
Make it easier for customers to tell you about their experience with your team and organization
Bot performance
Understand how your bot is engaging with customers and continuously optimize through analytics
Actionable insights for boosting sales
Acquire allows you to see the impact of live chat on the organization and how each team member is contributing
Paul Biancaniello, Kleer.com
They have great features that really allow for better engagement with our customers, other than just text.
Conversion rate
Identify how many chat conversations converted into sales, sign ups, demos and understand your ROI.
Agent performance
Understand how your sales team is performing and learn what helps to drive sales.
Leads
Know exactly how many leads/prospects were added and get an overview of performance over time.
Goals
With goals you can see how the team is performing against business objectives and keep driving forward
Get a better understanding of your Support Performance
Our analytics allow your team to resolve customers issues faster and smarter
1Response time
Know how quickly your support team is responding to your customers and set average response time goals
2Agent overview
Know how to boost team performance with individual agent insights and who are your top performers
3Reason for support
With chat tagging, you can understand why your customers are reaching out for support
Measuring outreach
Get detailed information on emails and campaigns when reaching out to customers
1Email
Know exactly how many emails were sent out to customers and how this helps drive traffic.
2In-app messages
See which in-app messages work the best with response rates to sent messages.
3Campaigns
Measure the results of campaigns and understand which campaigns work best with your customers.
Bot Conversations
Get an overview of how many conversations your bot is having with customers
Resolved
Measure how many bot conversation resulted in the customer receiving the correct response
Leads generated
As another member of team, you can see how many customers details were captured and past to your team
Answered vs Unanswered
Know exactly how many questions the bot is struggling to answer and improve its performance
Improve your Business Today
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Acquire Recognized as High Performer in Spring 2019 on G2 Crowd