Customer service analytics provide valuable insights that help you improve your CSAT and performance. Get
greater visibility into your customer and company data.
View key stats for customer engagement, conversations, chatbot deployments, and agent performance in one dashboard.
Create views of what matters most to your business. Custom reports allow you to combine activity metrics with other platform data, revealing valuable insights on what’s working and what’s not.
Always hit your SLAs and use customer support analytics to identify your best agents and replicate their success across the team.
See activity patterns across hours and locations so you can schedule your team’s availability. Keep leads flowing when you’re offline with chatbots and automations.
Explore the impact of email service and support. Look at inbound and outbound email volume, response time, and effectiveness.Learn More