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make data-driven decisions
Understand how Acquires live chat analytics is impacting
your business and your customers
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Thousands of companies of all sizes use Acquire to upgrade their customer support
Acquire Analytics
With Acquire Data Analytics You can
Monitor
With Acquires Live Monitoring dashboard you can see in real-time how the team is performing against set goals
Measure
Measure how happy your customers are, how well your team is performing to how many customers converted
Optimize
Test and measure your campaigns and see which one of your campaigns worked best with your customers
Live Chat
How Acquire look like in your website
Group users based on their behavior and engage them by sensing their intention.
Chat Statistic
Track the no. of answered chats, missed chats, and offline
chats to quantify service level performance.
Chatbot Metrics
Identify how many chat conversation converted into sign-ups,
co-browse sessions, to track conversion at every stage.
Customer Metrics
Reduce the number of missed chats by focusing on communication
channels that your customer prefers the most.
Cobrowse Metrics
Measure how many cobrowse sessions and pages the agent
needs to navigate to solve a customer problem
Live Chat
How Acquire look like in your website
Group users based on their behavior and engage them by sensing their intention.
Chat Statistic
Track the no. of answered chats, missed chats, and offline
chats to quantify service level performance.
Chatbot Metrics
Identify how many chat conversation converted into sign-ups,
co-browse sessions, to track conversion at every stage.
Customer Metrics
Reduce the number of missed chats by focusing on communication
channels that your customer prefers the most.
Cobrowse Metrics
Measure how many cobrowse sessions and pages the agent
needs to navigate to solve a customer problem
For Teams
What acquire can do for my agents & Team
Acquire allows you to see the impact of live chat on the organization and how each team member is contributing
For Teams
What acquire can do for my agents & Team
Acquire allows you to see the impact of live chat on the organization and how each team member is contributing
Conversion Rate
Identify how many chat conversations converted into sales, sign-ups, demos and understand your ROI.
Trigger Analytics
Measure trigger performance by tracking open, click and response rate against the set condition.
Visitor Cumulative Data
Track the volume of chat request coming from web pages. Monitor the browsing behavior of your audience.
Make good decisions from
unexpected sources
Acquire analytics to effectively evalute your efforts
Free Live Chat TrialLive Monitoring
Monitor in real time with our Live.
Monitoring Functionality
Monitor everything from a single consolidated analytics dashboard.
For Teams
Measure how your Bot is coming along
Your Bot is just like another member of the team who always stays in the office so it’s just as important to measure how its getting along with your customers
For Teams
Measure how your Bot is coming along
Your Bot is just like another member of the team who always stays in the office so it’s just as important to measure how its getting along with your customers
Bot Statistics
Know how many conversations your bot can handle and how many of them lead to successful engagement.
Answered Questions
Measure how many bot conversation resulted in the customer receiving the correct response
UnAnswered Questions
Know exactly how many questions the bot is struggling to answer and improve its performance
More
Other Analytics Features
Record the total number of times a customer takes a particular action, record that
event, and set triggers for the same.
Customer Satisfaction
Set minimum response and resolution time to track how quickly your support team is able to solve customer issues to satisfy customer need.
Tag Reporting
Categorize customers issues with tags to know which issues are nagging most of your customers, and fix them to reduce incoming request.
Conversational Metrics
See how many emails sent out to customers drove traffic. Measure In-app message performance by tracking the click & reply rate.
VOIP Metrics
Evaluate call center performance by measuring first contact conversion, cost per contact, abandoned call rates to be on the success track.
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sales and support team more productive?
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