Analyze, improve, repeat

You can’t improve what you can’t measure. Get insight into all your digital customer service operations with Acquire Analytics.

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Trusted by thousands of companies across the world.

Customer Data Platform

Deepen your understanding of
your entire support function

Dive into a heap useful data to help you and your team improve performance.

Be customer
data-driven

Customer engagement starts with knowing your customers. Get complete customer profiles with Acquire Analytics.

Chat reports in
one place

From robust chat analytics to chatbot reporting, knowledge base stats, and agent performance, track all aspects of your online customer service in one spot.

team performance improvement with acquire analytics

Improve team performance

Use analytics to track your best customer service agents and help lift up the agents who need a little extra help.

Understand your
chat activity

Get a better understanding of your busiest hours and make sure you have the right capacity.

Always hit your SLAs

Your customers want their issues resolved in a timely manner. Break issues down by priority, set minimum response times, and measure against whether you hit your service level agreements.

Measure chatbot performance

Not sure if your bots are helping your customers? See how many questions your bots answer with chatbot analytics.

Track VoIP and SMS usage

Track how many outgoing and incoming calls and SMS messages your team recieves, along with key metrics like average response time, call time, and more.

Analyze help articles

Just how effective is your support desk content? Learn which articles your customers most like, and which ones need a little improvement.

Metrics and KPIs

Insightful customer service analytics at your fingertips

Custom reports
Measure the customer service metrics that matter most to you.
Activity heat maps
Gain insight into your busiest times by day, week, month, and year.
Customer email analytics
Make your customer support emails more effective.
Cobrowse usage
Track the duration and CSAT of your customer cobrowse sessions.
Chat tags
Categorize live chat issues and analyze top groups.
Knowledge Base
See which of your internal support content customers like the most.