Learn how to serve your customers better with
insights from chat analytics.
View in real time how your team is performing against set goals using Acquire's Live Monitoring dashboard.
Measure customer happiness and conversions, along with key chat metrics such as average response time and handle time.
Test and report on campaigns and identify which messages were most successful with your prospects and customers.
Group visitors and customers based on their behaviour and engage them with the right offer.
Track the number of answered chats, missed chats, and offline
chats to quantify service level performance.
Understand conversions at all stages. Identify how many chat
conversations lead to cobrowse sessions, sign-ups, and demos.
Reduce the number of missed chats by focusing on the
communication channels your customers most use.
Measure how many cobrowse sessions and pages it takes
your team to solve a customer problem.
Group visitors and customers based on their behavior and engage them with the right offer.
Track the number of answered chats, missed chats, and offline
chats to quantify service level performance.
Understand conversions at all stages. Identify how many chat
conversations lead to cobrowse sessions, sign-ups, and demos.
Reduce the number of missed chats by focusing on the
communication channels your customers most use.
Measure how many cobrowse sessions and pages it takes
your team to solve a customer problem.
See the impact of live chat on your organization and view how each team member contributes.
See the impact of live chat on your organization and view how each team member contributes.
Learn the ROI of your team's efforts by identifying the number of chats that converted into sales, sign-ups, and demos.
Set up chat triggers and measure their performance by tracking open, click, and response rates.
Understand your online support needs by tracking the volume of chat requests coming from your web pages.
Measure and optimize your team's performance with Acquire Analytics
Get StartedMonitor your team's performance with a single, consolidated analytics dashboard
Your chatbots are part of your team, too. Use data to improve their performance and more effectively serve your visitors and customers.
Your chatbots are part of your team, too. Use data to improve their performance and more effectively serve your visitors and customers.
Know how many conversations your bots handle and learn how many chats result in successful engagement.
Measure how many bot conversations end with your customers or visitors receiving the correct response.
Identify exactly how many questions your bots struggle to answer and improve their performance.
Categorize support issues, track customer satisfaction, and understand your call center metrics.
Set minimum response and resolution times to track how quickly your support team solves customer
issues.
Label customer issues with tags to know which issues nag most of your customers. Proactively fix them to reduce incoming requests.
See how many emails sent out to customers drove traffic. Measure in-app message performance by tracking click and reply rates.
Set your call center up for success by measuring and optimizing first-contact conversion, cost per contact, and abandoned call rates.
Sign up today or request a demo
Get Started Now Book a demoLearn how Acquire improves support and increases sales
