pricing

Support and Sales have a Goal. Acquire has a Plan.

Book a demo

Basic
$300
Platform Fee
per month billed annually
+$40/mo per agent
For small companies and early stage startups
Get Started
Main features, including:
- Live Chat
- Cobrowse
- Customer Profiles
- Screen Sharing
- Sales Bot
- Basic Analytics
- Basic routing
- Basic Integrations
- Multiple Languages
- Chat SDK
- Video / Voice
- Pro-Active Messaging
Pro
$950
Platform Fee
per month billed annually
+$50/mo per agent
For medium-sized and growing businesses
Get Started
All of Basic, plus
- Smart Bot
- Zendesk
- Salesforce
- Recordings
- Cobrowse Identify
- Knowledge Base
- Intelligent Routing
- Auto Suggestions
- Team Analytics
- Whatsapp, Telegram, Wechat, Line
- Departments
- Campaigns
Enterprise
Custom

For big organizations and enterprise companies
Chat with us
All of Pro, plus
- APIs
- Smart Bot + Dynamic answer
- Staging / Dev environment
- Audit logs
- SSO
- Chat + Cobrowse SDK
- Dedicated server
- Dedicated success team
- Prioritized Support
- Apple Business Chat
- Account Based Marketing
- Contextual Analytics(beta)

Chat with us

Plans

	Basic	Pro	Enterprise
Platform fee A fixed fee for the Acquire platform	$300	$950	Custom
Chat seats Price for each user on the platform	$40	$50	Custom

Basic

Pro

Enterprise

Platform fee

A fixed fee for the Acquire platform

$300

$950

Custom

Chat seats

Price for each user on the platform

$40

$50

Custom

Chat & Team Efficiency

Live Visitor List View live users on your website and capture info like browser and device type.
Saved Replies Reduce time writing original messages by pre-setting responses agents can easily edit and send.
Customer Feedback Capture feedback after every chat. Customizable by department for Team and Enterprise accounts.
Email Piping Automatically send chat transcripts to a ticketing system or individual email addresses.
Chat Transfer Quickly transfer chats to another team member or department directly from the chat window.
Visitor Details View customer and user details in real time and add any comments helpful for future interactions.
Chat History View all past history of conversations.
Language Translation Translate and respond to questions in more than 50 languages with just one click.
Chat to Call Escalate a chat into a telephone call in seconds with just one click.
Chat Tags Easily sort, track, and log conversations by prompting teams to tag chats.
Video and Voice Calls Instantly escalate a text chat to a video or voice call in just one click.
Operating Hours Set operating hours to ensure that messages are not sent when agents are unavailable.
Roles and Permissions Assign Admin, Supervisor and Operator roles and customize permissions for abilities like cobrowsing.
Triggers Proactively engage customers by setting up specific conditions and routing rules.
Messenger Engage customers instantly in-chat and easily jump into video, voice, or cobrowse sessions.
Profile Emails Messaging Follow up with an email to customers that are no longer available online.
Offline Chat Notifications Set up notifications to forward all details from any offline chats to your inbox.
Offline Chat Form Visitor Email Notification Schedule follow-up emails to send to customers immediately after they fill out offline chat forms.
Smart Suggestions Recommend answers to common questions that agents can easily select, edit, and send.
Notes and Mentions Leave “invisible” notes to team members in-conversation to help improve their interactions.
View Previous Conversations Scroll up to see previous chat history so agents can get up to speed in real time while chatting.
Custom Events Create triggers and take proactive measures based on customer and visitor actions online.
Video and Voice Recordings Record and playback any video and voice calls and export the files to your CRM.

Collaboration

Cobrowsing Instantly see and interact with a user’s screen securely without any downloads.
Screen Sharing Allow the agent or customer to see each others’ screen.
Cobrowse Identify Automatically identify users on your website and invite them to a cobrowse session.
Cobrowse Recording Record and view all cobrowse sessions.

Routing

Basic Routing Send chats to all available agents online.
Workflows Route customers based on page URL, time on page, custom attributes
Department Routing Set up routing workflows to transfer chats to different department
Advanced Routing Route chats based on chat limit, queue system, and workload management.

Targeting

Proactive Messaging Proactively reach out to customers live on your website in real time.
SMS Use SMS to reach out to customers and custom audiences.
Email Use email to reach out to customers and custom audiences.
Audience Targeting Reach out to specific customers and leads with relevant messages and campaigns.
Audience Segmentation Target audiences by segmenting your contact list using default filters or custom fields.

Talk

Calls Make and receive phone calls.
SMS Send and receive text messages.
Voicemail Capture voicemails and match them to the correct customer.
IVR Phone Trees Route customers to the right agent or department and provide recorded responses

Reporting

Tag-Based Reports Filter your chat and ticket reports to display data for a particular tag only
Feedback Reports Measure how satisfied customers are
Satisfaction surveys Measure how satisfied customers are
Conversion Reports Set up reporting to track how many conversations lead to conversions
CSV Exports Export any Acquire Analytics into a CSV format
Proactive Message Insights Learn which proactive messages convert into conversations and test and optimize messages
Team Performance Get a visual on teamwide performance over live chat
Live Statistics View team performance in real-time
Bot Performance Understand how well your bot addresses your customer questions
User Performance View individual performance, including top performers, chat statistics, and CSAT metrics
Bot Suggestions Optimize your bot by adding suggested questions and actions based on customer behavior

Front End Messenger Apps

Calendly Integrate Calendly to instantly book meetings and demos to generate leads.
Google Meet Integrate Google Meet to instantly book video conferences calls
Article Inserter Send relevant Knowledge Base articles to customers via chat.
Typeform Import and use any forms created in Typeform.
Content Showcase Make changes to your site or mobile app without needing to code
Google Calendar Integrate Google Calendar to instantly book meetings
Get a Demo Enable visitors to request a demo with your team by filling out a quick form
MailChimp Easily create MailChimp lead lists from contacts who chat in
Product Hunt Promote news and get upvotes on your Product Hunt profile
Article Search Let your team search for relevant articles in your Knowledge Base to send customers in-chat
Custom Make changes to your site or mobile app without needing to code

Integrations

Clearbit
Salesforce
Zendesk
Microsoft Dynamics CRM
Infusionsoft
Zoho Desk
Freshdesk
Freshservice
ZohoSupport
SugarCRM
HubSpot
Google Analytics
Google Tag Manager
WordPress
Shopify
Facebook
Slack
Twitter
LINE
Viber
WeChat
Telegram
Zapier
WhatsApp
Talkdesk
IBM Watson
KaKaoTalk

Desktop Apps

Windows Desktop

Install and use the Acquire dashboard on a Windows desktop

Mac Desktop

Install and use the Acquire dashboard on a Apple Mac desktop

Linux Desktop

Install and use the Acquire dashboard on a Linux desktop

SSO

Azure Active Directory
Salesforce SAML
Okta
Microsoft ADFS

Support

Chat Support Initiate a chat session from within your Acquire account
Email Support Contact Acquire Support via email
Dedicated CSM A dedicated Customer Success Manager throughout your account period
30-day onboarding A 30-day onboarding plan with a dedicated Customer Success Manager
Technical Integration Support Support throughout the integration period and any technical support
Product Training Dedicated sessions to teach your team how to effectively use Acquire
Phone Support Get a direct line to your dedicated Customer Success Manager
Enterprise Onboarding A custom onboarding plan with a dedicated Customer Success Manager
24/7 Support Get a direct line to Acquire Support anytime

Mobile Apps

iOS Allow your team to answer chats on iOS
Android Allow your team to answer chats on an Android
iOS + Cobrowsing Install a native SDK with cobrowsing in your iOS app
Android + Cobrowsing Install a native SDK with cobrowsing in your Android app

Security

HIPPA Compliance Protect and store personal medical information
Banned Visitor List View and edit the list of visitors who are blocked from using your chat
SSL Encryption Our connection safety is ensured by the SSL encryption protocol
SOC 2 Type 2 Certification ensuring data is managed securely
EU-US Privacy Shield Framework for regulating transatlantic exchanges of personal data
GDPR Compliant Ensuring compliance with GDPR and personal data in EU
Trusted Domains Protect your Acquire tracking code from being added to unauthorized websites
IP Whitelisting Create lists of trusted IP addresses for cobrowsing
Data Center location Have your data hosted in a specific location
Dedicated Server Have a dedicated server for additional security and performance
Audit Logging Log all notable changes made in the application settings

FAQs

Frequently Asked Questions

A curated list of the most commonly asked questions about pricing & plans

Keeping our customers’ data secure and safe is the most important thing we do. We go to considerable lengths to ensure that all data sent to Acquire is handled securely. See here for more information including our Terms of Use and Privacy Policy.

How can I pay?

We accept all major credit cards and debit cards. Subscriptions renew automatically at the end of each billing cycle.

What is your refund policy?

You can cancel your license at any time in the panel setting>> billing info tab. After canceling, your license will stop working at the end of your billing cycle. Credit from previous payments will be lost and is not refundable.

Do you offer discounts/coupons?

We offer a discounted price for subscriptions billed annually. The prices shown on this page reflect this annual discount. You can also refer a friend to receive discount.

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