Improve your Customer Service with powerful workflows and digital channels
Powerful workflow engine
Add channels
Customizable integrations
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Extend functionality and solve customer problems with flexible API workflows.
We build workflows that provides customer information across your tech stack that helps drive efficiency from prioritization, queue management, self-service whilst providing customer context to agents.
simplify
SLAs + Alerts
Use SLAs to maintain customer service response times, handle/resolution time.
engage
Prioritization
Prioritize customers based on type, wait times, custom attributes etc.
prioritize
Routing
Setup multiple routing configurations for the fastest response times.
Omni-channel
Communicate across channels
Allow agents to stay in communication with customers to resolve issues faster by moving across channels that are convenient for both.
Unified view
View the entire conversational history in a single view.
Switch channels
Seamlessly switch between chat, SMS and email.
Customer info
Bring the customer info that your agents need during a conversation.
In-person experience
Recreate the in-person experience
Some issues require a more human touch to reach an effective resolution. When a face-to-face connection is needed, easily launch live video support on the agent or customer side directly from a live chat.
our clients
We’ve built solutions for
