In late 2020, United Airlines launched Agent on Demand to help passengers wherever they are—at home or the gate. This program is a cornerstone of United’s digital acceleration and you’ll hear how an idea that would typically take years to implement was taken to market in only a few months.
Meet the speakers
Director, Airport Technology & Insights United Airlines
Co-Founder & COO Acquire
Founder and Principal Analyst McGee-Smith Analytics
Senior Director of Marketing Programs and Operations, CMO Council
In this session, you’ll learn:
Join Rob Bence, Director, Airport Technology & Insights, Sheila McGee-Smith, President and Principal Analytics at McGee-Smith Analytics, and Amrit Dhangal, COO and Co-founder at Acquire for an inside look at how United Airlines creates a culture for innovation to take flight.
- Ways to identify innovative offerings for enhancing the customer experience
- How to apply United’s approach to accelerate your digital projects
- Best practices for creating a holistic CX project