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The CX Express: A 5-Minute Journey To Better Customer Experiences -

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The Connected Customer: Digital Interaction & Service Innovation

Webinar

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they're offering custom consultations for clothing and makeup online, meeting customers everywhere without hassle, and...

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The Future of CX: Trends and Predictions for Customer Engagement

Webinar

The Future of CX: Trends and Predictions for Customer Engagement

See how digital transformation can help meet rising expectations and deliver amazing customer experiences.

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Next-Level Omnichannel: How Going Lowers Service Costs While Increasing Satisfaction

Event

Next-Level Omnichannel: How Going Lowers Service Costs While Increasing Satisfaction

Learn how The Dufresne Group deployed live chat, video, and cobrowsing to cut in-home service calls in half, 10x online engagements in two weeks, and give customers more choices for...

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Connecting the Dots: How Retailers Can Localize Digital CX

Event

Connecting the Dots: How Retailers Can Localize Digital CX

With more and more demand for high-touch digital shopping experiences, retailers have to rethink how their local teams sell. Join us at the eTail Virtual Summit as we host a...

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What Success looks like for Customer Success teams: Prioritizing the right KPIs to drive revenue

Event

What Success looks like for Customer Success teams: Prioritizing the right KPIs to drive revenue

Logo churn. Net dollar retention. Expansion. Account health. These are all metrics customer success leaders look at, but what happens behind the scenes after a deal closes?

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Preparing for the Future of Banking CX: Increasing Customer loyalty through Superior Service

Event

Preparing for the Future of Banking CX: Increasing Customer loyalty through Superior Service

Almost every financial institution accelerated its digital transformation initiatives in 2020. Yet with an average of 63% more online interactions across industries, there is still work to be done. Leading...

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Banking on CX: Easy and Fast Solutions to Increase Customer Satisfaction and Loyalty

Event

Banking on CX: Easy and Fast Solutions to Increase Customer Satisfaction and Loyalty

Digital transformation is a long process. No matter where you are in the journey, there’s still work to be done to meet ever-changing customer expectations in the financial services industry.

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eCommerce Fastlane | Shopify E-Commerce Marketing Strategy

Podcast

eCommerce Fastlane | Shopify E-Commerce Marketing Strategy

Consumers expect great experiences from every company they interact with, but it’s not a level playing field. Large brands have hundreds of agents and six-figure budgets to spend on the...

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