Preparing for the Future of Banking CX: Increasing Customer Loyalty through Superior Service
Almost every financial institution accelerated its digital transformation initiatives in 2020. Yet with an average of 63% more online interactions across industries, there is still work to be done. Leading banks and lenders are looking to take their digital customer experience to the next level, but what does that look like?
Meet the speakers
COO & Co-founder, Acquire
This session will cover:
Deploying true omnichannel communications that create consistency
Enhancing human connections that drive satisfaction
Breaking down and eliminating barriers between customer care teams