Having a great customer success function is critical to growing your business. In this webinar, Melissa McMillan, CS expert and practitioner, shares how you can optimize your CS team.
Watch the recording and learn about:
- Top customer engagement trends and stats to help you make better strategic decisions
- Common Q1 customer service challenges and how to overcome them
- Do’s and don’ts for employee training and customer education
- Tools that will help you energize your customer service team
- Concrete ways to create seamless customer experiences