Resources Webinars
& Events
Be in the know. All the latest trends, tips, and insights to help you create exceptional customer experiences.
Webinar
How to Increase Sales & CSI with Innovative Digital Customer Engagement
To keep up with today’s shoppers, dealerships need to create innovative experiences that build relationships and drive deals.
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Webinar
Build a Brand They Love: An AMA Session with CX Legend, Dan Gingiss
Happy customers are loyal customers. Here’s your chance to ask your burning questions on how to turn customers into life-long fans with personalized CX.
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Webinar
Customer Experience in an Omnichannel World
Phygital (that’s physical and digital) retail is here to stay, and companies have to ensure the customer experience is seamless if they’re going to succeed. Learn how to upgrade your...
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Webinar
Elevate Your Virtual Showroom: How to Build Customer Relationships Digitally
How can your dealership stand out from the crowd when everything—price, manufacturer incentives, financing offers—is virtually the same from dealer to dealer?
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Webinar
Increase Sales Through Superior CX: Tools to Get You Started
Discover how to leverage new communication channels and meet evolving customer expectations, all within a single platform designed to put conversations at the heart of your business.
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Webinar
Taking on DTC Brands: How Traditional Retailers Can Stay in the Game
The rise of direct-to-consumer (DTC) brands has fundamentally changed the way people buy. Learn how to create digital shopping experiences that meet the consumer expectations of today.
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Event
Next-Level Omnichannel: How Going Lowers Service Costs While Increasing Satisfaction
Learn how The Dufresne Group deployed live chat, video, and cobrowsing to cut in-home service calls in half, 10x online engagements in two weeks, and give customers more choices for...
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Event
Connecting the Dots: How Retailers Can Localize Digital CX
With more and more demand for high-touch digital shopping experiences, retailers have to rethink how their local teams sell. Join us at the eTail Virtual Summit as we host a...
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Event
What Success looks like for Customer Success teams: Prioritizing the right KPIs to drive revenue
Logo churn. Net dollar retention. Expansion. Account health. These are all metrics customer success leaders look at, but what happens behind the scenes after a deal closes?
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Event
Preparing for the Future of Banking CX: Increasing Customer loyalty through Superior Service
Almost every financial institution accelerated its digital transformation initiatives in 2020. Yet with an average of 63% more online interactions across industries, there is still work to be done. Leading...
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Event
Banking on CX: Easy and Fast Solutions to Increase Customer Satisfaction and Loyalty
Digital transformation is a long process. No matter where you are in the journey, there’s still work to be done to meet ever-changing customer expectations in the financial services industry.
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Podcast
eCommerce Fastlane | Shopify E-Commerce Marketing Strategy
Consumers expect great experiences from every company they interact with, but it’s not a level playing field. Large brands have hundreds of agents and six-figure budgets to spend on the...
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