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Featured
2022/01/19
Self-Service Strategies for Success
Learn how leading brands are delivering self-service excellence across all channels to increase customer satisfaction, loyalty, workflow efficiency, and boost revenue.
View On DemandUpcoming
On Demand
2021/10/20
CX Express: A 5-Minute Journey To Better Customer Experiences with Acquire
Your ticket to growing revenue, increasing CSAT, and driving loyalty is your customer journey. And today’s customers are digital-first, always connected, and channel-agnostic.
View On Demand 2021/10/26
Bridging the Gap Between Marketing and Digital CX
Explore how marketers can work together with CX and customer service partners to create cohesive brand interactions and memorable customer experiences.
View On Demand 2021/09/21
What Your CX Tech Stack Needs for the Next Wave of Digital Transformation
Design your ideal tech stack to deliver connected and collaborative customer experiences.
View On Demand 2021/09/15
Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences
With online shopping at all-time highs, customer service teams are stretched thin and it’s impacting shoppers and employees alike.
View On Demand 2021/08/26
Connecting the Dots: How Retailers Can Localize Digital CX
Learn how retail leaders are turning in-store associates into digital champions with seamless ‘phygital’ (that’s physical + digital) experiences.
View On Demand 2021/08/31
Next-Level Omnichannel: How Going Digital Lowers Service Costs While Increasing Satisfaction
Learn how The Dufresne Group deployed live chat, video, and cobrowsing to cut in-home service calls in half, 10x online engagements in two weeks, and give customers more choices for how to shop.
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