Resources Webinars
& Events
Be in the know. All the latest trends, tips, and insights to help you create exceptional customer experiences.
February 11, 2021
Webinar
The Connected Customer: Digital Interaction & Service Innovation
Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they're offering custom consultations for clothing and makeup online, meeting customers everywhere without hassle, and creating high-end experiences without the high price tags.
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August 3, 2021
Event
Next-Level Omnichannel: How Going Lowers Service Costs While Increasing Satisfaction
Learn how The Dufresne Group deployed live chat, video, and cobrowsing to cut in-home service calls in half, 10x online engagements in two weeks, and give customers more choices for how to shop.
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June 18, 2021
Event
Connecting the Dots: How Retailers Can Localize Digital CX
With more and more demand for high-touch digital shopping experiences, retailers have to rethink how their local teams sell. Join us at the eTail Virtual Summit as we host a roundtable discussion with leaders in the retail industry.
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March 25, 2021
Event
What Success looks like for Customer Success teams: Prioritizing the right KPIs to drive revenue
Logo churn. Net dollar retention. Expansion. Account health. These are all metrics customer success leaders look at, but what happens behind the scenes after a deal closes?
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March 23, 2021
Event
Preparing for the Future of Banking CX: Increasing Customer loyalty through Superior Service
Almost every financial institution accelerated its digital transformation initiatives in 2020. Yet with an average of 63% more online interactions across industries, there is still work to be done. Leading banks and lenders are looking to take their digital customer experience to the next level, but what does that look like?
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February 18, 2021
Event
Banking on CX: Easy and Fast Solutions to Increase Customer Satisfaction and Loyalty
Digital transformation is a long process. No matter where you are in the journey, there’s still work to be done to meet ever-changing customer expectations in the financial services industry.
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