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Self-Service Strategies for Success

2022/01/19

Self-Service Strategies for Success

Learn how leading brands are delivering self-service excellence across all channels to increase customer satisfaction, loyalty, workflow efficiency, and boost revenue.

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CX Express: A 5-Minute Journey To Better Customer Experiences with Acquire

2021/10/20

CX Express: A 5-Minute Journey To Better Customer Experiences with Acquire

Your ticket to growing revenue, increasing CSAT, and driving loyalty is your customer journey. And today’s customers are digital-first, always connected, and channel-agnostic.

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Bridging the Gap Between Marketing and Digital CX

2021/10/26

Bridging the Gap Between Marketing and Digital CX

Explore how marketers can work together with CX and customer service partners to create cohesive brand interactions and memorable customer experiences.

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What Your CX Tech Stack Needs for the Next Wave of Digital Transformation

2021/09/21

What Your CX Tech Stack Needs for the Next Wave of Digital Transformation

Design your ideal tech stack to deliver connected and collaborative customer experiences.

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Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences

2021/09/15

Closing the ‘Phygital’ Service Gap: How to Create Connected Customer Experiences

With online shopping at all-time highs, customer service teams are stretched thin and it’s impacting shoppers and employees alike.

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Connecting the Dots: How Retailers Can Localize Digital CX

2021/08/26

Connecting the Dots: How Retailers Can Localize Digital CX

Learn how retail leaders are turning in-store associates into digital champions with seamless ‘phygital’ (that’s physical + digital) experiences.

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Next-Level Omnichannel: How Going Digital Lowers Service Costs While Increasing Satisfaction

2021/08/31

Next-Level Omnichannel: How Going Digital Lowers Service Costs While Increasing Satisfaction

Learn how The Dufresne Group deployed live chat, video, and cobrowsing to cut in-home service calls in half, 10x online engagements in two weeks, and give customers more choices for how to shop.

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