Webinar

The Future of CX: Trends and Predictions for Customer Engagement

Consumer expectations are changing on a dime — and it's only getting faster, with digital interactions set to grow 40% in 2021. Companies looking to stand out from the crowd through service and support need to deliver on expectations and create amazing experiences.

That's the focus of a free one-hour webinar, sponsored by Acquire and presented by ICX Association.

Sharing their expertise are Amrit Dhangal, Acquire co-founder and COO, and Norm Alegria, director of customer service at The Dufresne Group. Together, they bring decades of experience in customer service excellence.

During the webinar, they offer unique perspectives about integrated digital and in-person interactions, plus discuss emerging digital CX trends they're seeing in their professional and personal lives.

Watch the webinar to learn how:

• Brick and mortar retailers such as The Dufresne Group are going digital and the return on investment gains.
• Major airlines and banks are getting personal from afar and how retailers can adopt their successful approaches.
• Companies are innovating digital transformation efforts and why it's a strategy every retailer, online and brick-and-mortar, needs to prioritize.