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Is your CX ready for takeoff?

Learn how Acquire helped United Airlines
Digital customer engagement platform
In late 2020, United Airlines launched Agent on Demand to help passengers wherever they are—at home or the gate. This program is a cornerstone of United’s digital acceleration and you’ll hear how an idea that would typically take years to implement was taken to market in only a few months.
Meet the speakers
Rob Bence

Rob Bence

Director, Airport Technology & Insights

United Airlines

Amrit Dhangal

Amrit Dhangal

Co-Founder & COO

Acquire

Sheila McGee-Smith

Sheila McGee-Smith

Founder and Principal Analyst

McGee-Smith Analytics

Sally Ann Lopez

Sally Ann Lopez

Senior Director of Marketing Programs and Operations,

CMO Council

Join Rob Bence, Director, Airport Technology & Insights, Sheila McGee-Smith, President and Principal Analytics at McGee-Smith Analytics, and Amrit Dhangal, COO and Co-founder at Acquire for an inside look at how United Airlines creates a culture for innovation to take flight.

In this session, you’ll learn:
  • Ways to identify innovative offerings for enhancing the customer experience
  • How to apply United’s approach to accelerate your digital projects
  • Best practices for creating a holistic CX project
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