Support and manage customers through different points in their journey with Acquire’s intuitive chat platform, screen-sharing and customer profiles
Respond to customers in real time to boost satisfaction and retention
Offer world-class support by keeping in touch with customers that need the most assistance.
Chatbots use AI and experience to answer questions or field them to human representatives
Acquires Co-browsing makes it easier for you to support your customers on your site by giving your team the ability to see
and interact with the customers screen in real-time.
Simplify onboarding by guiding customers through your product and features
Help customers fill out custom forms and save entries. Acquire eliminates errors and unusable data.
Boost conversions by helping customers with their product and shipping selections
View customer interactions from all channels on one dashboard
Multiple team members can join real-time conversations and assist customers
Gather customer information and behavior to personalize your approach
Access all previous customer inquiries to track trends and increase productivity
Acquires support bot is connected to your Knowledge base working with your support team to provide consistent customer
answers to their questions instantly.
Acquire’s bot is always learning and answers common questions, suggests articles and obtains feedback so you save valuable time
Support bot collects customers details, making sure you can always reach back out to customers .
Support bots interpret and field complex questions to the appropriate agent
Acquires Profile Management - View all customer information in a single channel, and manage and reach out from one place
Set your team up for success with joint collaboration. Multiple team members can assist a customer to combine knowledge and resolve issues quickly.
Email customers who ask for support right from Acquire. Keep an organized record of all outreach.
View all team notes and customer interactions on one synchronized timeline, including chats, emails and calls.
Get actionable feedback after every live chat and a better idea of what makes happy customers tick
View metrics on each agent’s performance to maximize productivity
Monitor your team’s performance to ensure that customers receive the high-quality support they deserve
See how many customers required support and what they were stuck on
Your favorite business tools should work hand-in-hand. Connect them for better data all around.
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