Deliver faster, smarter and personalized support at scale

Support and manage customers through different points in their journey with Acquire’s intuitive chat platform, screen-sharing and customer profiles

Easy setup | 14 days trial | No credit cards

Deliver faster, smarter & personalized support at scale
Live Chat

Chat

Respond to customers in real time to boost satisfaction and retention

Customer Profiles

Customer profiles

Offer world-class support by keeping in touch with customers that need the most assistance.

Chat Bot and Knowledge Base

Bot and Knowledge Base

Chatbots use AI and experience to answer questions or field them to human representatives

Empower customers with real-time solutions

Acquires Co-browsing makes it easier for you to support your customers on your site by giving your team the ability to see
and interact with the customers screen in real-time.


Providing customers with Real-time solutions
Customer journey & Onboarding

Customer onboarding and journey

Simplify onboarding by guiding customers through your product and features

Forms

Forms

Help customers fill out custom forms and save entries. Acquire eliminates errors and unusable data.

Checkout

Checkout

Boost conversions by helping customers with their product and shipping selections

live chat customer messaging

Spark conversations with customers

Customers have big expectations for your business. Answer their questions right away with Acquires Live Chat Acquire’s Live Chat, available on your website and mobile apps.


Get started
Encourage efficiency

View customer interactions from all channels on one dashboard

Seamless collaboration

Multiple team members can join real-time conversations and assist customers

Know who you’re talking to

Gather customer information and behavior to personalize your approach

Track conversations

Access all previous customer inquiries to track trends and increase productivity

Revamp your customer support with Acquire

Get started

Customers can self-serve with our Support Bot and Knowledge base

Acquires support bot is connected to your Knowledge base working with your support team to provide consistent customer
answers to their questions instantly.

1Automate FAQs

Acquire’s bot is always learning and answers common questions, suggests articles and obtains feedback so you save valuable time

2 Capture customer data

Support bot collects customers details, making sure you can always reach back out to customers .

3Route complex questions

Support bots interpret and field complex questions to the appropriate agent

chatbot conversation

Streamline your messaging with customer profiles

Acquires Profile Management - View all customer information in a single channel, and manage and reach out from one place

Customer Support with Customer Profile
1Collaborate for success

Set your team up for success with joint collaboration. Multiple team members can assist a customer to combine knowledge and resolve issues quickly.

2Organize your outreach

Email customers who ask for support right from Acquire. Keep an organized record of all outreach.

3Keep track of the journey

View all team notes and customer interactions on one synchronized timeline, including chats, emails and calls.

Get insights with customer data

View your customer support and business performance to identify successes and potential areas of improvement


Get started
Data to improve your Customer Service

Net promoter score (NPS)

Get actionable feedback after every live chat and a better idea of what makes happy customers tick

Agent performance

View metrics on each agent’s performance to maximize productivity

Live monitoring

Monitor your team’s performance to ensure that customers receive the high-quality support they deserve

Learn from customers

See how many customers required support and what they were stuck on


Need integrations? We’re build to fit your workflow.

Your favorite business tools should work hand-in-hand. Connect them for better data all around.

Salesforce

Salesforce

Create leads and send conversations to Salesforce’s data bank right from Acquire

Shopify

Track, engage and convert your online store’s visitors

Facebook

View and reply to Facebook messages in your team’s inbox

Improve your Business Today

Kickstart your 14 day free trial now. No Credit card required.