Provide support across the customer journey with Acquire's intuitive chat platform, screen-sharing, and customer profile functions.
Speak to customers in real-time, boosting satisfaction and retention.
Offer world-class support, keeping in touch with customers as needed.
Using AI, chatbots know when to answer customer questions and when to field them to humans.
Acquire Cobrowse makes customer support easy by enabling real-time interaction with customer screens.
Make onboarding simple by guiding customers through your product features.
Help customers fill out and save form entries, eliminating errors.
Boost conversions by guiding customers through product and shipping selections.
View customer interactions across all channels on one dashboard.
Allow multiple team members to join real-time conversations and help customers.
Personalize your approach using behavioral insight and customer information.
Access all previous customer inquiries to track trends and increase productivity
Acquire's Support bot connects to your Knowledge Base, providing customers with quick and consistent answers to their questions.
Acquire bots are always learning, answering common questions, suggesting articles, and getting feedback to save you valuable time.
Support bots collect customer details so you can always get back in touch.
Support bots interpret complex questions, fielding them to an appropriate agent.
View, manage, and reach out to customers from one place using Acquire's Profile Management.
Set yourself up for success by combining the knowledge of multiple team members to quickly resolve customer issues.
Respond to customer support requests with emails right out of Acquire, keeping a record of outreach as you go.
View team notes and customer interactions, including chats emails and calls, all on one synchronized timeline.
Get actionable feedback from every live chat for a better idea of what makes your customers tick.
View performance metrics for each agent to maximize productivity.
Monitor your team's performance to ensure customers get the high-quality support they deserve.
See how many customers needed support and what exactly they got stuck on.
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