Acquire

Deliver faster, smarter and personalized support at scale

Support and manage customers through different points in their journey with Acquire’s intuitive chat platform, screen-sharing and customer profiles

Easy setup | 14 days trial | No credit cards
 
 
Deliver faster, smarter & personalized support at scale
 
 
 
 
 
 
Live Chat

Chat

Respond to customers in real time to boost satisfaction and retention 
 
 
Customer Profiles

Customer profiles

Offer world-class support by keeping in touch with customers that need the most assistance. 
 
 
Chat Bot and Knowledge Base

Bot and Knowledge Base

Chatbots use AI and experience to answer questions or field them to human representatives 
 
 
 
 

Empower customers with real-time solutions

Acquires Co-browsing makes it easier for you to support your customers on your site by giving your team the ability to seeand interact with the customers screen in real-time.
Providing customers with Real-time solutions
 
 
Customer journey & Onboarding 

Customer onboarding and journey

Simplify onboarding by guiding customers through your product and features 
 
Forms 

Forms

Help customers fill out custom forms and save entries. Acquire eliminates errors and unusable data. 
 
Checkout 

Checkout

Boost conversions by helping customers with their product and shipping selections 
 
 
live chat customer messaging
 
 

Spark conversations with customers

Customers have big expectations for your business. Answer their questions right away with Acquires Live Chat Acquire’s Live Chat, available on your website and mobile apps. Get started
 
 
 
Encourage efficiency
View customer interactions from all channels on one dashboard 
 
Seamless collaboration
Multiple team members can join real-time conversations and assist customers 
 
Know who you’re talking to
Gather customer information and behavior to personalize your approach 
 
Track conversations
Access all previous customer inquiries to track trends and increase productivity 
 
 

Revamp your customer support with Acquire

 Get started
 
 

Customers can self-serve with our Support Bot and Knowledge base

Acquires support bot is connected to your Knowledge base working with your support team to provide consistent customeranswers to their questions instantly. 
 
1Automate FAQs
Acquire’s bot is always learning and answers common questions, suggests articles and obtains feedback so you save valuable time 
2 Capture customer data
Support bot collects customers details, making sure you can always reach back out to customers . 
3Route complex questions
Support bots interpret and field complex questions to the appropriate agent 
 
 
chatbot conversation
 

Streamline your messaging with customer profiles

Acquires Profile Management - View all customer information in a single channel, and manage and reach out from one place 
 
Customer Support with Customer Profile
1Collaborate for success
Set your team up for success with joint collaboration. Multiple team members can assist a customer to combine knowledge and resolve issues quickly. 
2Organize your outreach
Email customers who ask for support right from Acquire. Keep an organized record of all outreach. 
3Keep track of the journey
View all team notes and customer interactions on one synchronized timeline, including chats, emails and calls. 
 
 
 
 

Get insights with customer data

View your customer support and business performance to identify successes and potential areas of improvement Get started
 
 
Data to improve your Customer Service
 
 
 
Net promoter score (NPS)
Get actionable feedback after every live chat and a better idea of what makes happy customers tick 
 
Agent performance
View metrics on each agent’s performance to maximize productivity 
 
Live monitoring
Monitor your team’s performance to ensure that customers receive the high-quality support they deserve 
 
Learn from customers
See how many customers required support and what they were stuck on 
 
 
 

Need integrations? We’re build to fit your workflow.

Your favorite business tools should work hand-in-hand. Connect them for better data all around. 
 
 
Salesforce

Salesforce

Create leads and send conversations to Salesforce’s data bank right from Acquire 
 

Shopify

Track, engage and convert your online store’s visitors 
 
Facebook

Facebook

View and reply to Facebook messages in your team’s inbox 
 
 
 

Improve your Business Today

Kickstart your 14 day free trial now. No Credit card required.

Get Started Now Book a Demo
Acquire recognized in Live Chat based on user reviews Acquire Recognized as High Performer in Spring 2019 on G2 Crowd
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