Acquire

Screen Share vs Cobrowsing

Ditch 3rd party downloads for your customers and discover the power of instant cobrowsing

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Why do you need cobrowsing?

See your customer’s screen immediately, without requiring any app downloads or plugins. Guarantee
a seamless and secure experience every time you share your screen.

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  • Ditch 3rd party downloads
  • Secure field masking
  • Draw and highlight tools
  • Instant experience for customers
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No Downloads
or Installation

Cobrowsing is permission-based straight from a live chat, so your customer doesn’t need to download 3rd-party software.

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It’s (MUCH) Faster

Don’t make customers wait for your conferencing software to load frame-by-frame. Connect in just three seconds with cobrowsing.

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More Secure

Unlike traditional screen sharing, cobrowsing only connects through your customer’s browser tab(s) and masks sensitive data fields such as credit card details.

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Improve
Customer Experience

Provide a truly real time and interactive experience that streamlines support and boosts CSAT

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Quicker
Resolution Time

Navigate web pages on behalf of the customer and draw or highlight on-page. Enable faster resolution of complex issues and reduce unnecessary ticketing.

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Comparison

FeatureAcquire CobrowseTraditional Screen Share
No download or installation requiredtick-righttick-wrong
Mobile App Integrationtick-righttick-wrong
Secure field maskingtick-righttick-wrong
Securely limited to the browsertick-righttick-wrong
Shares entire screentick-wrongtick-right
Interactive Shared click and navigationtick-righttick-wrong
Highlight and drawn on user’s screentick-righttick-wrong
Instant, doesn’t slow bandwidthtick-righttick-wrong
Integrates in real time with live chattick-righttick-wrong
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When is traditional screensharing more useful?

There may still be times when it’s useful for a customer to share their entire screen to show relevant documents or 3rd party web pages.
Acquire has you covered here, too, with our own screen share browser plugin.

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Talk to us

Get started today or arrange a demo with one of our experts.

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Acquire is a real time customer communication platform

Cobrowse technology integrates with our other products

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Read what our clients are saying on G2 Crowd

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