Announcing our conversational customer experience platform.
Announcing our conversational cx platform.
Get the scoopSamsung is known for industry-leading innovation and is spearheading efforts to improve customer experience. With Acquire in place, the Home Entertainment & Home Appliances USA division used live chat to boost online engagement. Similarly, Samsung Singapore improved its customer satisfaction score to 95%, with 20% of all live chats and video chats converting to a sale.