Not only could Acquire deliver the functionality our client needed but the spirit of the company and the responsiveness of the organization as a whole — from sales to development to customer success — was out of this world.
Philipp Jöckel,
Business Developmentat Level 4.0 (Audi)
4x growth in Audi website visitor conversations
4.5 out of 5 average CSAT score
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Philipp Jöckel,
CEO at Level 4.0
Read their story
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Samsung
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Philipp Jöckel,
 
CEO at Level 4.0
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Samsung
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
David Goodman,
 
Customer Experience Lead
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Philipp Jöckel,
 
CEO at Level 4.0
Philipp Jöckel,
CEO at Level 4.0
Read their story
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Philipp Jöckel,
CEO at Level 4.0
Read their story
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Samsung
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Philipp Jöckel,
 
CEO at Level 4.0
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Samsung
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
David Goodman,
 
Customer Experience Lead
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Philipp Jöckel,
 
CEO at Level 4.0
Philipp Jöckel,
CEO at Level 4.0
Read their story
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Philipp Jöckel,
CEO at Level 4.0
Read their story
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Samsung
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
David Goodman,
 
Customer Experience Lead
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Philipp Jöckel, Business Development at Level 4.0 (Audi)
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Samsung
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
David Goodman,
 
Customer Experience Lead
Increased response times for support inquiries by 2X.
Improved efficiency by moving 50% of repair consultations to video from in-person.
Reduced resolution times from 10 days to 5 days.
Read their story
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Philipp Jöckel,
 
CEO at Level 4.0
In a time where everyone is available online and on different channels, you need a tool like Acquire.
4X growth in website visitor conversions.
4.5/5 average customer satisfaction score after implementing Acquire.
Created the first ever digital showrooms for automotive clients, like Audi.
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Customer spotlight
Philipp Jöckel, Business Development
Acquire’s customer support tools helped us qualify issues faster, provide more efficient help, and reduce resolution time.
Reduced resolution times
Optimized agent’s workflows so they can assist multiple customers simultaneously
Improved customer satisfaction by identifying how to route incoming requests
Read their story
Customer stories