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Artificial intelligence (AI)-powered chatbot platforms are taking the world by storm and revolutionizing diverse industries, but before AI was commonplace in chatbots, they were powered by different technologies that were not necessarily intelligent. In this latest @Forbes post, our CEO Laduram Vishnoi explains how the development of AI has advanced the technology available for chatbots
Confused between omnichannel or multichannel? Here are five factors that will help you decide
News Release
Chatbot Vs. Live Chat: Which Is Winning The Customer Service Game & Why?
The last time you were on a live chat, did you get an immediate answer to your question, or were...
How to make screen share work for sales and customer support
Applications of screen share technology are expanding and diversifying every year. While remote desktop viewers have existed in some...
The Ultimate Customer Support Stack for 2019
Customer service relationships can make or break your company, whether you’re growing a startup or managing a large enterprise....
Acquire Recognized as High Performer in Spring 2019 on G2 Crowd