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Artificial intelligence (AI)-powered chatbot platforms are taking the world by storm and revolutionizing diverse industries, but before AI was commonplace in chatbots, they were powered by different technologies that were not necessarily intelligent. In this latest @Forbes post, our CEO Laduram Vishnoi explains how the development of AI has advanced the technology available for chatbots
Confused between omnichannel or multichannel? Here are five factors that will help you decide
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In today’s competitive world, it is important for any business to align sales and support for a long-term growth...
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Customer service is the backbone of any business. It plays a crucial role in business. Customers are the one who...
Why Live Chat is the Best Customer Service Right Now
As per Kissmetrics, more than 44% of online web surfers, precisely consumers like the idea of their questions getting...
