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Slack

Slack

Social Platforms

Features with Acquire
  • Respond to chats right from Slack, We want to enable you to talk to your customers from anywhere at any time.
Slack Integration

Respond to chats right from Slack, We want to enable you to talk to your customers from anywhere at any time. We know it’s hard to be in front of a computer at all times and a lot of you spend most of your day in Slack. That’s why we built our two-way Slack integration.

Real-Time Notifications In Slack

It’s free to use Acquire + Slack.

Whether it’s a prospect on a website that has a question or one of your customers that are stuck inside of your product, you’ll be able to give people the answers they need at exactly the right time from slack.

As you can see, Acquire automatically creates a brand new channel for that conversation (#acquire-chat-12345) in the above example.

 

You can then click on the link to the new channel, and respond directly to the customer. Once you type your message and hit send, the visitor or user will see that message pop up in their Acquire chat like usual.

 

Slack integration guide:

Step 1. Configure Acquire and Slack

Go to https://app.acquire.io Dashborad > Setting > Integration > Click On Slack.

 

 

 

 

You’ll be redirected to Slack where you’ll need to login if you’re not already authenticated. Once logged in, click Authorize to grant Acquire the ability to send messages to Slack.

 

Step 2. Visitor Conversation start

 

Step 3. Chatting with your customers

Each conversation will create a new channel that starts with “#acquire-chat-12345”. New channel notification will send to all team member, they can also chat with customer after join new channel.

 

Step 4. Close Visitor chat by agent.
  1. Use Slash command (/closing)
  2. Click Close Chat button
  3. Enter with text [YOUR MESSEGE] /close_chat

During a chat or after chat, when agent wants to close current chat, he can use any of these methods.