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Microsoft Dynamic

Microsoft Dynamic


Features with Acquire

No more missed opportunities after saving contacts from chat in your Microsoft Dynamics CRM.

  1. Real-time visitor monitoring.
  2. Lead is automatically added to the CRM while having a chat.
  3. Chat notes and transcripts are added to CRM with the contact information.
  4. Display customer information directly on the chat window
Microsoft Dynamic CRM:

MS Dynamics CRM is the Customer Service Module which allows us to manage and track customer service activities in
an organization.


Step 1. Configuration with ms crm.

In the Acquire panel, go to Settings > Integrations  and click on the to configued with MS crm.




Step 2. Implementation:

Go to dashboard and start chatting and click on Microsoft Dynamic sync button.


Step 3. Create Account/Contact/Lead:

When choosing this option, you can add the visitor into Dynamic CRM as a contact or Lead and the ongoing chat as a note under the contact note under the lead.

The process of creating a contact the same as creating a lead. The contact creation has account ids list drop-down, you can also add new contact name there to add account new.




Once you have created a contact or lead, the details will be shown on the tab and you are free to edit the fields as needed.

When the chat ends, the chat details will be added as a note under the contact and lead under the lead.

If the visitor is found as a contact, then the contact details will be shown like this below. and you will see a button to Save chat transcript as a case or note to this contact. Click the button to start the case-transcript process. When it’s done, you will see a message informing you that the note has been successfully saved to the current contact and same as lead.





Check your details into dynamic CRM account to fetch your details, and chat transcript as well as. we have used this example for on-line premises subdomain.


Step 4.

Account’s contact and a note will be shown like this with chat transcript as you have entered details same as lead.