“Customer success can be defined as the ongoing efforts of the organization to continue delivering value to the customers.”
Customer success is the base of any business growth. A good customer success program aims to deliver continuous values to every step of a customer journey from pre-purchase to post-purchase and beyond.
There is a wide variety of data which help companies or organizations to measure the value of their customer success.
Companies should make strategies to improve their customer support in order to carry out a well-run customer success program.
There are a number of ways to measure customer success. There are plenty of metrics that companies should implement to measure the performance, improvement, and loyalty of customers.
Customer success can be easily obtained from metrics like NPS (Net Promoter Score), Customer Satisfaction Score, Customer Effort Score, Churn rate, Expansion revenue etc.
Our expert team put together some data and created an awesome Infographic on the most important Customer Success metrics and how to calculate them.
Let discover 6 customer success metrics that offer unparalleled insight into your customer success.