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How to Measure Agent Performance: 10 Key Live Chat Metrics
Implementing live chat software is anything but a…
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12 Helpful Customer Service KPIs You Need To Measure
Want to improve customer service? Then you need…
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4 Types of Customer Engagement Metrics You Can Rely On
Customer engagement is “the process of interacting with…
Read MoreNovember 19, 2020
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How to Measure Customer Experience: Key Metrics and Tools
The “Mad Men” era of putting out a…
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