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Metrics

  • 27 Ecommerce KPIs to Track if You Want to Be Successful in 2022

    27 Ecommerce KPIs to Track if You Want to Be Successful in 2022

    Everyone knows that ecommerce KPIs are helpful, at…

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    January 26, 2022

  • How to Measure Agent Performance: 10 Key Live Chat Metrics

    How to Measure Agent Performance: 10 Key Live Chat Metrics

    Implementing live chat software is anything but a…

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    August 31, 2021

  • Customer Service KPIs and Metrics You Need To Measure for Success

    Customer Service KPIs and Metrics You Need To Measure for Success

    Want to improve customer service? Then you need…

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    August 23, 2021

  • 4 Types of Customer Engagement Metrics You Can Rely On

    4 Types of Customer Engagement Metrics You Can Rely On

    Customer engagement is “the process of interacting with…

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    November 19, 2020

  • How to Measure Customer Experience: Key Metrics and Tools

    How to Measure Customer Experience: Key Metrics and Tools

    The “Mad Men” era of putting out a…

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    October 1, 2020

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