How to make screen share work for sales and customer support

Applications of screen share technology are expanding and diversifying every year. While remote desktop viewers have existed in some...

What does Gold Standard Customer Support Look Like?

Customer service is often called the most important facet of a company, with some describing it as “a company’s...

Enhancing Your Customer Support: A Step by Step Guide

In a Customer Service and Business Results survey, 88% of respondents revealed customer reviews influence their buying decisions. Clearly,...

6 Ways Internal Help Centers can Help in Dealing with a Haywire Customer Support

A typical customer support center is like a busy bus station. With many customers beckoning on support representatives to...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...

4 Common Mistakes to Avoid With Your Live Chat Support

Live chat support is one of the best ways to improve customer engagement. Properly managed, this feature can give...

Turning Customer Feedback into $

There’s more to customer feedback than an NPS rating. And creating ‘actionable feedback’ needs to show more than a...

Using ‘Jobs to be done’ for Growth

Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...

10 Omni-Channel Customer Service Best Practice Tips

Today’s customer service industry is highly competitive. Customers are more demanding and powerful than before. They also possess more...

5 Proven Strategies to Boost Social Media ROI with Live Chat

Social Media ROI and Live Chat How effective is your social media strategy? Are you making maximum use of...