Zendesk and Acquire Integration: What You Need to Know

An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best...

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...

11 Chatbot Trends to Help Grow Your Business in 2019

Chatbots are extremely helpful for businesses that are looking to create a strong brand image and provide the best...

7 Great Reasons Why Chatbots Should Be a Sensitive Member of Your Sales Team

In today’s digital world, more and more people are purchasing from online stores to fulfill their shopping needs. The...

Top 7 Reasons Why Chatbots Will Replace Your Contact Forms

More tech-savvy customers are avoiding the slew of contact form input fields by preferring the quicker, more accurate chatbot...

7 Use Cases How Chatbots Will Actually Kill Phones and Email [Updated]

The use of email for internet marketing is an age-long marketing strategy. Email marketing works great and of course,...

Top 7 Ways AI Will Delight Your Customers And Improve Branding

Don’t only attempt to make your customers happy. Dazzle and delight them. Truly, an effective customer service is by far the...

10 Chatbot Benefits Your Business Can’t Afford to Miss

No more will you hear about chatbots being the next big thing, because they’re already here, and they’re here...

Chatbot vs. Live Chat: Which is Winning the Customer Service Game and Why?

The last time you were on a live chat, was your question answered immediately, or did you have to...