Silent Cobrowsing: The Ultimate Way to Support your Customers Proactively

“Hello, how can I help you?” That’s usually the first thing your customer support agents say when customers contact...

Product Updates: 8 New Features to Help You Convert Visitors into Paying Customers

Over the past month, we are working to bring advance improvement to help you deliver best-in-class customer journey, across...

What is More Important for Startups – Product or Sales

As a startup, does the sales and distribution strategy bring lasting success, or is it quality of product? According...

What is Omnichannel Marketing?

Consumers want to be marketed to both online and offline. The CMO Council recently reported that over 85 percent...

How to Increase Ecommerce Sales by Solving These 7 UX Issues

You’ve got a great product, competitive pricing, and an ecommerce store all set up to sell your goods. But...

8 Customer Engagement Strategies That Actually Work

Want to know your biggest asset? Engaged customers.  Research shows, “Companies with the strongest omnichannel customer engagement strategies retain an average...

Why Single Customer View is the Future of Customer Service (and how to create it)

Customers interact with your business across multiple channels: they may send emails, call customer service agents, tweet at your...

How to Cultivate Customer Loyalty That Lasts

Central to the experience of being a human is our desire to build connections with other people. We need...

6 Ways to Show Love for Your Customers This Valentine’s Day

“People will forget what you said, people will forget what you did, but people will never forget how you...

Zendesk and Acquire Integration: What You Need to Know

An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best...

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...

How to Hire Customer Service Agents for a Stellar CS Team

When your customers need excellent customer service, who are they gonna call? Hopefully, your business’s customer service team, if...

4 Tips on How to Create an Effective Customer Service Training Program

Learning is one of the most important things we do as humans. Our capacity to take on new skills...

How to Write a Customer Service Rep Job Description

What’s the first step towards making a great hire for your customer service team? You guessed it – writing...