Product Updates: 8 New Features to Help You Convert Visitors into Paying Customers

Over the past month, we are working to bring advance improvement to help you deliver best-in-class customer journey, across...

What is Important for Startups – Product or Sales

As a startup, is it better to pay more attention to product or sales? In long-run, what would bring...

7 Ways SaaS Businesses Can Improve Product User Experience

One of the biggest issues that SaaS businesses face today is keeping consumers engaged long-term. If you want to...

How to Increase Ecommerce Sales by Solving These 7 UX Issues

You’ve got a great product, competitive pricing, and an ecommerce store all set up to sell your goods. But...

8 Customer Engagement Strategies That Actually Work

Want to know your biggest asset? Engaged customers.  Research shows, “Companies with the strongest omnichannel customer engagement strategies retain an average...

An Uncomplicated Guide to Improving Website Conversion Rates 3X

Your website isn’t just there to look pretty. It has an important purpose; to turn visitors into sales. The...

How to Increase Ecommerce Sales by Solving These 7 UX Issues

You’ve got a great product, competitive pricing, and an ecommerce store all set up to sell your goods. But...

What’s the Difference? Customer Service vs. Customer Experience, Explained

Do all businesses want to keep their customers happy? We’d hope so. Mastering a customer-centric approach involves customer experience...

Want More Repeat Customers? Revisit Your ‘Psychological’ Contracts

Imagine you are walking down the street and a little shop catches your eye. You wander over excitedly. Inside,...

Zendesk and Acquire Integration: What You Need to Know

An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best...

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...

What is Customer Service, Really? Ten Experts Weigh In

We’ve all heard the old adage proclaiming “the customer is always right.” But if that’s all there is to...

What’s the Difference? Customer Service vs. Customer Experience, Explained

Do all businesses want to keep their customers happy? We’d hope so. Mastering a customer-centric approach involves customer experience...

Is Ticketing Really Optimising Your Customer Support Process?

By 2020, customer experience will overtake price and product as a key business differentiator. As the number of solutions...