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Acquire raises $5.4M in funding round with S28, Fathom Capital and NHN Ventures

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Automatically Translate More Than 100 Languages with Acquire Live Chat

Word choice has the power to make or break customer relationships. But when you’re supporting global customers who speak...

Wondering Who Owns Customer Experience? Here’s a Better Question To Ask Instead

With the need to get the customer experience right so pressing, many companies find themselves looking around asking, “Who...


Product

Product Updates: 8 New Features to Help You Convert Visitors into Paying Customers

Over the past month, we are working to bring advance improvement to help you deliver best-in-class customer journey, across...

What is More Important for Startups – Product or Sales

As a startup, does the sales and distribution strategy bring lasting success, or is it quality of product? According...

7 Ways SaaS Businesses Can Improve Product User Experience

One of the biggest issues that SaaS businesses face today is keeping consumers engaged long-term. If you want to...



Sales

What is Omnichannel Marketing?

Consumers want to be marketed to both online and offline. The CMO Council recently reported that over 85 percent...

How to Increase Ecommerce Sales by Solving These 7 UX Issues

You’ve got a great product, competitive pricing, and an ecommerce store all set up to sell your goods. But...

8 Customer Engagement Strategies That Actually Work

Want to know your biggest asset? Engaged customers.  Research shows, “Companies with the strongest omnichannel customer engagement strategies retain an average...

Top 5 Digital CX Trends for Insurers in 2020

Rising customer expectations have made their way into the insurance industry. Learn about five customer experience trends affecting insurers in 2020.

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Top 5 Digital CX Trends for Insurers in 2020
Financial Services Customer Experience Optimization Factsheet

A practical, data-driven exploration of customer experience in digital banking.

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Financial Services Customer Experience Optimization Factsheet


Customer Experience

Wondering Who Owns Customer Experience? Here’s a Better Question To Ask Instead

With the need to get the customer experience right so pressing, many companies find themselves looking around asking, “Who...

6 Tools to Build an Engaging Omnichannel Customer Experience

Did you know that 87% of customers think brands need to work harder to provide a seamless shopping experience? ...

How to Develop an Omnichannel Approach for Retail

Do you want to create a seamless ecommerce experience for your customers across all mobile devices and channels? If...



Automation

Zendesk and Acquire Integration: What You Need to Know

An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best...

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...



Customer Support

Automatically Translate More Than 100 Languages with Acquire Live Chat

Word choice has the power to make or break customer relationships. But when you’re supporting global customers who speak...

Top Customer Psychology Hacks to Redefine Customer Communication

Humans are prone to cognitive biases, and that means customers are too. The subconscious constantly perceives situations and people,...

20 Goals for Customer Service Teams to Strive For in 2020

Traditionally, new year’s is a time for setting personal goals. But if you’re running a business, it’s also a...

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