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What is Voice of the Customer?

When you buy someone a present, do you pick something completely at random? Or do you use your knowledge...

How to Create a Knowledge Base: 7 Steps and Examples

If you want quick knowledge, find out for yourself. Don’t get us wrong – this isn’t a jab at...


Product

Silent Cobrowsing: The Ultimate Way to Support your Customers Proactively

“Hello, how can I help you?” That’s usually the first thing your customer support agents say when customers contact...

Product Updates: 8 New Features to Help You Convert Visitors into Paying Customers

Over the past month, we are working to bring advance improvement to help you deliver best-in-class customer journey, across...

What is More Important for Startups – Product or Sales

As a startup, does the sales and distribution strategy bring lasting success, or is it quality of product? According...



Sales

Digital Sales During the Coronavirus: 16 Tools for Businesses

As we navigate the COVID-19 pandemic, everyone who can is working from home. That’s why there’s a stream of...

What is Omnichannel Marketing?

Consumers want to be marketed to both online and offline. The CMO Council recently reported that over 85 percent...

How to Increase Ecommerce Sales by Solving These 7 UX Issues

You’ve got a great product, competitive pricing, and an ecommerce store all set up to sell your goods. But...

Top 5 Digital CX Trends for Insurers in 2020

Rising customer expectations have made their way into the insurance industry. Learn about five customer experience trends affecting insurers in 2020.

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Top 5 Digital CX Trends for Insurers in 2020
Financial Services Customer Experience Optimization Factsheet

A practical, data-driven exploration of customer experience in digital banking.

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Financial Services Customer Experience Optimization Factsheet


Customer Experience

What is Voice of the Customer?

When you buy someone a present, do you pick something completely at random? Or do you use your knowledge...

How Can You Engage Customers Amidst Social Distancing?

Engaging customers is a challenge at the best of times – in the era of the coronavirus pandemic, even...

9 Questions to Ask when Redefining the Digital Customer Experience

Think about all the different ways you interact with a brand online – researching their products, watching video content,...



Automation

Zendesk and Acquire Integration: What You Need to Know

An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best...

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...



Customer Support

How to Create a Knowledge Base: 7 Steps and Examples

If you want quick knowledge, find out for yourself. Don’t get us wrong – this isn’t a jab at...

Digital Sales During the Coronavirus: 16 Tools for Businesses

As we navigate the COVID-19 pandemic, everyone who can is working from home. That’s why there’s a stream of...

How to Improve Customer Retention in the Telecom Industry

Does the thought of life without a phone set your spine tingling with fear? If so, you’re not alone....

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