Product Updates: 8 New Features to Help You Convert Visitors into Paying Customers

Over the past month, we are working to bring advance improvement to help you deliver best-in-class customer journey, across...

What is Important for Startups – Product or Sales

As a startup, is it better to pay more attention to product or sales? In long-run, what would bring...

7 Ways SaaS Business Can Improve Product User Experience

One of the biggest issues that SaaS businesses face is keeping consumers engaged long-term. To ensure that your users...

An Uncomplicated Guide to Improve Website Conversion Rate By 3X

Your business website isn’t just for show. It is more than a fancy business card or digital brochure. The...

Using ‘Jobs to be done’ for Growth

Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...

7 Ways Sales Automation Process Will Help To Grow Your Business Exponentially

Are you ready to compete with the big boys? It might seem difficult and scary (yes, it is) but...

Everything You Need to Know About Customer Engagement to Keep Your Customers Hooked

First things first. What exactly do we mean by customer engagement? Well, it’s all about the ongoing relationship between...

Live chat strategies to make your contact center solution a success

Providing support through a traditional contact center or call center creates a lot of communication barrier between the agent...

Customer Service is The New Marketing, Curious Why?

In the past, customer service is about picking up the phone to hear from your customers. Today, it’s much...

Zendesk and Acquire Integration: What You Need to Know

An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best...

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...

Is Ticketing Really Optimising Your Customer Support Process?

By 2020, customer experience will overtake price and product as a key business differentiator. As the number of solutions...

Live chat strategies to make your contact center solution a success

Providing support through a traditional contact center or call center creates a lot of communication barrier between the agent...

Investing in Support Technology: A Glimpse into the Future

What keeps customer service leaders up at night? The answer, in most cases, is numbers. A central task of...