Product Updates: 8 New Features to Help You Convert Visitors into Paying Customers

Over the past month, we are working to bring advance improvement to help you deliver best-in-class customer journey, across...

What is Important for Startups – Product or Sales

As a startup, is it better to pay more attention to product or sales? In long-run, what would bring...

7 Ways SaaS Business Can Improve Product User Experience

One of the biggest issues that SaaS businesses face is keeping consumers engaged long-term. To ensure that your users...

8 Customer Engagement Strategies That Actually Work

Want to know your biggest asset? Engaged customers.  Research shows, “Companies with the strongest omnichannel customer engagement strategies retain an average...

An Uncomplicated Guide to Improve Website Conversion Rate By 3X

Your business website isn’t just for show. It is more than a fancy business card or digital brochure. The...

Using ‘Jobs to be done’ for Growth

Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...

10 Examples of Heartfelt Customer Service and Why They Work

Behind every act of amazing customer service is an intangible “KPI”: empathy. Truly connecting with customers on a human...

How to Improve Customer Experience in Banking

Qualities such as trust, reputation, history, and size have traditionally been the benchmarks through which consumers choose financial institutions....

Customer Service Skills Every Employee Should Have

Great customer service forms the backbone of any successful business. But achieving it isn’t easy. It demands certain skills....

Zendesk and Acquire Integration: What You Need to Know

An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best...

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...

Is Ticketing Really Optimising Your Customer Support Process?

By 2020, customer experience will overtake price and product as a key business differentiator. As the number of solutions...

Live chat strategies to make your contact center solution a success

Providing support through a traditional contact center or call center creates a lot of communication barrier between the agent...

Investing in Support Technology: A Glimpse into the Future

What keeps customer service leaders up at night? The answer, in most cases, is numbers. A central task of...