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What is Important for Startups – Product or Sales
As a startup, is it better to pay more attention to product or sales? On the long-run, what would...
Customer Experience has become a vital part of business growth. Learn how co-browsing helps businesses have happier customers
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Chatbots were once a trend, but it looks like their here to stay. Learn how they are transforming how customers and companies communicate
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Why Enterprises Need Omnichannel Customer Engagement
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Artificial intelligence, (when computers act like humans)—is no longer a conventional science fiction. Machines are getting smarter every day,...
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There’s more to customer feedback than an NPS rating. And creating ‘actionable feedback’ needs to show more than a...
Using ‘Jobs to be done’ for Growth
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Today’s customer service industry is highly competitive. Customers are more demanding and powerful than before. They also possess more...
