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The Ultimate Customer Support Stack for 2019

Customer service relationships can make or break your company, whether you’re growing a startup or managing a large enterprise....

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...


Product

What is Important for Startups – Product or Sales

As a startup, is it better to pay more attention to product or sales? In long-run, what would bring...

7 Ways SaaS Business Can Improve Product User Experience

One of the biggest issues that SaaS businesses face is keeping consumers engaged long-term. To ensure that your users...

10 Effective Steps to Launching a Successful Live Chat

Live chat is the easiest way to boost your conversion rate without conducting a series of tests or experiments. Several studies have...



Sales

An Uncomplicated Guide to Improve Website Conversion Rate By 3X

Your business website isn’t just for show. It is more than a fancy business card or digital brochure. The...

Using ‘Jobs to be done’ for Growth

Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...

7 Ways Sales Automation Process Will Help To Grow Your Business Exponentially

Are you ready to compete with the big boys? It might seem difficult and scary (yes, it is) but...

Customer Experience

Customer Experience has become a vital part of business growth. Learn how co-browsing helps businesses have happier customers

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Customer Experience
Chatbots of today

Chatbots were once a trend, but it looks like their here to stay. Learn how they are transforming how customers and companies communicate

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Chatbots of today


Customer Experience

Seven tips for Customer Support during the Holidays

We’re rubbing right against the peak of holiday shopping and preparation. It is, arguably, the most significant time for...

The 10 Habits of Customer-Centric Organizations in the Age of Digital Business

Ask most business owners today what’s most important for their business and they’d tell you profit. Which is right....

Is Communicating with Others Easy? Hell No!

If communicating was simple, I’m sure we’d have more productive teams, make better decisions and speak our minds a...



Automation

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

Should You Be Using A Chatbot For Customer Support?

When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...

Top 10 Chatbot Trends That Will Help to Grow Your Business in 2018

The chatbot is an Artificial Intelligence which conducts a conversation with a human being. Recently, Chatbots have become so...



Customer Support

The Ultimate Customer Support Stack for 2019

Customer service relationships can make or break your company, whether you’re growing a startup or managing a large enterprise....

Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support

Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...

The 23 Most Important KPIs for Customer Support in 2019

In his book on the importance of working with very little information, Malcolm Gladwell wrote that good decision making...