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Customer service relationships can make or break your company, whether you’re growing a startup or managing a large enterprise....
Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...
New Articles
- The Ultimate Customer Support Stack for 2019 February 12, 2019
- Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support February 5, 2019
- The 23 Most Important KPIs for Customer Support in 2019 January 29, 2019
- The Complete Guide for Managing Customer Support Escalations January 22, 2019
- How to make screen share work for sales and customer support January 16, 2019
Product
What is Important for Startups – Product or Sales
As a startup, is it better to pay more attention to product or sales? In long-run, what would bring...
7 Ways SaaS Business Can Improve Product User Experience
One of the biggest issues that SaaS businesses face is keeping consumers engaged long-term. To ensure that your users...
10 Effective Steps to Launching a Successful Live Chat
Live chat is the easiest way to boost your conversion rate without conducting a series of tests or experiments. Several studies have...
Sales
An Uncomplicated Guide to Improve Website Conversion Rate By 3X
Your business website isn’t just for show. It is more than a fancy business card or digital brochure. The...
Using ‘Jobs to be done’ for Growth
Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...
7 Ways Sales Automation Process Will Help To Grow Your Business Exponentially
Are you ready to compete with the big boys? It might seem difficult and scary (yes, it is) but...
Customer Experience
Customer Experience has become a vital part of business growth. Learn how co-browsing helps businesses have happier customers
Read now
Chatbots of today
Chatbots were once a trend, but it looks like their here to stay. Learn how they are transforming how customers and companies communicate
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Customer Experience
Seven tips for Customer Support during the Holidays
We’re rubbing right against the peak of holiday shopping and preparation. It is, arguably, the most significant time for...
The 10 Habits of Customer-Centric Organizations in the Age of Digital Business
Ask most business owners today what’s most important for their business and they’d tell you profit. Which is right....
Is Communicating with Others Easy? Hell No!
If communicating was simple, I’m sure we’d have more productive teams, make better decisions and speak our minds a...
Automation
Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support
Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...
Should You Be Using A Chatbot For Customer Support?
When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...
Top 10 Chatbot Trends That Will Help to Grow Your Business in 2018
The chatbot is an Artificial Intelligence which conducts a conversation with a human being. Recently, Chatbots have become so...
Customer Support
The Ultimate Customer Support Stack for 2019
Customer service relationships can make or break your company, whether you’re growing a startup or managing a large enterprise....
Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support
Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...
The 23 Most Important KPIs for Customer Support in 2019
In his book on the importance of working with very little information, Malcolm Gladwell wrote that good decision making...
