Word choice has the power to make or break customer relationships. But when you’re supporting global customers who speak...
With the need to get the customer experience right so pressing, many companies find themselves looking around asking, “Who...
Product Updates: 8 New Features to Help You Convert Visitors into Paying Customers
Over the past month, we are working to bring advance improvement to help you deliver best-in-class customer journey, across...
What is More Important for Startups – Product or Sales
As a startup, does the sales and distribution strategy bring lasting success, or is it quality of product? According...
7 Ways SaaS Businesses Can Improve Product User Experience
One of the biggest issues that SaaS businesses face today is keeping consumers engaged long-term. If you want to...
What is Omnichannel Marketing?
Consumers want to be marketed to both online and offline. The CMO Council recently reported that over 85 percent...
How to Increase Ecommerce Sales by Solving These 7 UX Issues
You’ve got a great product, competitive pricing, and an ecommerce store all set up to sell your goods. But...
8 Customer Engagement Strategies That Actually Work
Want to know your biggest asset? Engaged customers. Research shows, “Companies with the strongest omnichannel customer engagement strategies retain an average...
Rising customer expectations have made their way into the insurance industry. Learn about five customer experience trends affecting insurers in 2020.
Read now
A practical, data-driven exploration of customer experience in digital banking.
Read now
Wondering Who Owns Customer Experience? Here’s a Better Question To Ask Instead
With the need to get the customer experience right so pressing, many companies find themselves looking around asking, “Who...
6 Tools to Build an Engaging Omnichannel Customer Experience
Did you know that 87% of customers think brands need to work harder to provide a seamless shopping experience? ...
How to Develop an Omnichannel Approach for Retail
Do you want to create a seamless ecommerce experience for your customers across all mobile devices and channels? If...
Zendesk and Acquire Integration: What You Need to Know
An easy, quick, and seamless workflow is critical for customer support agents who are aiming to provide the best...
Beyond the Knowledge Base: Your Guide to Self-Serve Customer Support
Customers want a great experience with a software company – and they want it now. Influenced by the eCommerce...
Should You Be Using A Chatbot For Customer Support?
When chatbots started trending and taking over our social media feeds, I’m sure many of us thought it’s just...
Automatically Translate More Than 100 Languages with Acquire Live Chat
Word choice has the power to make or break customer relationships. But when you’re supporting global customers who speak...
Top Customer Psychology Hacks to Redefine Customer Communication
Humans are prone to cognitive biases, and that means customers are too. The subconscious constantly perceives situations and people,...
20 Goals for Customer Service Teams to Strive For in 2020
Traditionally, new year’s is a time for setting personal goals. But if you’re running a business, it’s also a...
Learn how Acquire improves support and increases sales
