Acquire

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Turning Customer Feedback into $

There’s more to customer feedback than an NPS rating. And creating ‘actionable feedback’ needs to show more than a...

Using ‘Jobs to be done’ for Growth

Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...


Product

What is Important for Startups – Product or Sales

As a startup, is it better to pay more attention to product or sales? On the long-run, what would...

6 Ways SaaS Business Can Improve Product’s User Experience

One of the biggest issues that SaaS businesses face is keeping consumers engaged long-term. To ensure that your users...

10 Steps to Launching a Successful Live Chat

Live chat is the easiest way to boost your conversion rate without conducting a series of testing or experiments....



Sales

Using ‘Jobs to be done’ for Growth

Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...

Sales Automation: 4 Secrets to Make Exponential Business Growth

Are you ready to compete with the big boys? It might seem difficult and scary (yes, it is) but...

What is Important for Startups – Product or Sales

As a startup, is it better to pay more attention to product or sales? On the long-run, what would...

Customer Experience

Customer Experience has become a vital part of business growth. Learn how co-browsing helps businesses have happier customers

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Chatbots of today

Chatbots were once a trend, but it looks like their here to stay. Learn how they are transforming how customers and companies communicate

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Customer Experience

Why Enterprises Need Omnichannel Customer Engagement

Giving customers a reason to stick to your brand is important if you want to build a thriving enterprise....

How Businesses Use AI to Deliver Better Customer Experience and Serve Their Customer Faster than Ever

Artificial intelligence, (when computers act like humans)—is no longer a conventional science fiction. Machines are getting smarter every day,...

7 Ways to Create a Great Customer Experience Strategy

According to the 2017 Digital Marketing Trends Report, 22% of all companies surveyed indicated Customer Experience to be the...



Automation

Top 5 Chatbots Trends to Keep an Eye on in 2018

AI isn’t just for Fortune 500 companies anymore. As a matter of fact, thanks to a number of innovations...

7 Great Reasons Why Chatbots Should Be a Sensitive Member of Your Sales Team

Chatbots are capable of carrying out a range of activities, such as gathering data, resolving customer queries, building rapport...

Chatbots Preferred Over Contact Forms

More tech-savvy customers are avoiding the slew of contact form input fields by preferring the quicker, more accurate chatbot...



Customer Support

Turning Customer Feedback into $

There’s more to customer feedback than an NPS rating. And creating ‘actionable feedback’ needs to show more than a...

Using ‘Jobs to be done’ for Growth

Changing the way you analyze your customers is a brave move. We‘ll go through why we started using ‘jobs...

10 Omni-Channel Customer Service Best Practice Tips

Today’s customer service industry is highly competitive. Customers are more demanding and powerful than before. They also possess more...